Executive Auto Sales Inc

August 2, We at Executive Auto Sales, Inc., strive to
give our customers excellent service and great prices on pre-owned cars and trucks. When I received the call from *** *** to see the car on July 3, 2015, they were running late and I said we were closing because it was a holiday weekend at p.m., but that I would stay late for them so they could see the car. They showed up around p.m. and they saw the car and liked it and went for a test drive in the vehicle. When they came back they said it was one of the cars they were very interested in and they would get back to me the beginning of the week. Two days later I received a call from *** ***, *** father and he said she wanted the car and wanted to make me an offer and we came to a price and he said he was waiting for an insurance check and would not be able to get the car until Wednesday, July 2015. *** said he would have *** put a deposit on the car on Monday, July 6, to hold the vehicle until they could purchase on July 8. I said that was fine and we would see her on Monday to give depositOn Monday, July *** came in and gave a $deposit with her boyfriend and they looked at the car and I told them they were more and welcome to drive the vehicle. They declined and said that was okay and they were very happy with the car and that they would be back on Wednesday to pick up the vehicle.On Wednesday, July 8, p.m., *** came in with her boyfriend and the rest of the funds to pay for the vehicle, we started the paperwork and the contracting and I did point out there was no returns or refunds on the vehicle which this is clearly posted in my office stating that the cars are sold as is. She was fine with that and I offered her a cancellation contract which gives a hour return on the vehicle. She declined and did not want to purchase the cancellation contract. We at Executive Auto Sales, do everything by the book and we honor all California state laws and there was no shady or trickery tactics performed when *** *** was signing all the contracts. I only marked on the contracts where she needed to sign if she wanted to decline the cancellation contract. When we finished the contracting, and all monies changed hands, her father *** *** and her mother came in and they were all very happy and loved the car and were looking to go out to dinner. They drove away and everyone was happy that day. I then received a call two day later from *** *** saying he took the car to his personal mechanic and had the car looked at and he wanted to exercise his return policy which I said "there was no return" policy and your daughter declined it and did not want to purchase the cancellation contract policy. He said his mechanic said it was not a good car and I told him he was more than welcome to have the vehicle checked out before they purchased the vehicle and he said they did not have time and that they were in a hurry because his daughter was moving out-of-town. I told him I have never had to take a car back out of all the vehicles I sold in CA and this would be the first one and he begged me again to take the car back and I told him I would have to call the state to find out about the return and unwound policies we have to go through. He said that was okay to call him as soon as I found something out and I said "fine." I did tell him when I was talking that we did have all safety and smog done on vehicle before they purchased the vehicle and I gave copies of the smog to *** and *** said he was aware of that. After our conversation I made several phone calls to the DMV and Board of Equilization to find out the procedure was on taking the vehicle back. As soon as I found out all the rules for the State of California of a unwind of a motor vehicle, I called *** back and told him what he was responsible since this was a car sale and I gave him the price because we have to collect taxes and registration money for the state because this was considered an auto sale and he would be responsible for those fees. He did like the cost of the fees and said he would not want to return the car and pay the fees so I asked him what I could do to help for mechanical work. He declined that he would not use my services. That was the end of the conversation and two days later I received a slanderous review on *** and I tried to get in touch with *** to see what I could do to make him happy or any kind of way to turn this negative situation into a positive situation but he declined to take my phone calls, as well as his daughter ***, so there was nothing more that I could do as a business owner. There is no harassment going on, I was just tried to reach out to a customer to try and make him happy and help him as much as I could. This review on *** was shown to my legal team and it is considered slanderous and Defamation of Character because he is mentioning my personal name in the reviewWe at Executive Auto Sales strive to do our best in helping our customers for over years being in business. I will honor *** ***'s desire to not try to contact them again and leave this to my attorney's for further actionThank you
*** ***
President
Executive Auto Sales, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Response from my partner-- *** ***.My partner, *** ***, and myself purchased this car used from Executive Auto Sales, aware of the risks and laws around purchasing a used vehicle. We test drove the car three times, reviewed the engine which was recently power-washed, checked for rust, the brakes, the timing belt and water pumpWe were told it was a one-owner vehicle, we reviewed the car fax which was listed as clean, however the last documentation was in which we thought was strangeAt our request, we brought the vehicle to a third party mechanic to do a basic diagnostic-- the same kind of basic diagnostic that *** admittedly shared that all dealers are only required to do by law, not looking deep into the engine-- I recall the words "no one looks that deep into an engine." The third party mechanic shared that the brakes were at 40% in the front, 30% in the back, that we needed to replace the tires which we were aware of and tried to negotiate with *** on the price*** refused and shared that he sells "cars a month and has plenty of other buyers" -- a high profit margin for a one person businessWe were also told that the engine looked clean with no real sign of leakage-- however there was a small pooling of old oil in the back under side of the engine which the mechanic said just looked like a spot that was missed by the power wash. He shared that the boots looked brand new-- which we later found out when replacing the tires that the axels themselves had not been replaced which was a classic cheap move for dealers to save money because their labor is often in house and the axel part is more costlyDisappointment number one, but we took it as our own responsibility for not catching itWe were driving the vehicle back to New York and when outside of LA, the tire pressure dash light, the abs break light, the cruise control light and the check engine light all come on at once. This was strange to us, and we thought could indicate an electrical error-- the cd player also was not working--repeatedly trying to play internally and not being recognized by the consoleIt being past business hours we stopped at a gas station to check the tire pressure, see if there was someone working who could help, which there was not, and did our researchWe looked in our owners manual-- finding no information about what to do when all the dash lights go on all at once, the only information for individual indicator lights so we started our search onlineThere were all sorts of responses for what to do and what could be indicated when all of your dash lights come on-- some said they spent thousands of dollars for all the lights to remain on (something I was familiar with with my mothers car and a friend's car in collage-- there being an issue with the electrical wiring and not worth spending the time and money to fix), some said they had repairs done or had the computer reset and that the problem subsided, others said it was an indication of the need for an air filter replacement. The latter being the easiest fix and considering our journey ahead (not a hurry, but a commitment to be back for work), we decided to get our oil changed and air filter replaced in the morning and go from there. After our Oil change, the dash lights did go off, however our relief was short lived with all of them again returning on at the same time-- the tire pressure light to start, followed by the ABS, followed by the check engine, followed by the blinking cruise light. We have mechanics in Brooklyn that we know and trust and made the executive choice to continue to New York, listen for signals and try to make it back. A few things that we noticed-- we were using a lot of gas, our engine was running 'cold' (literally the entire 3,miles our dash board thermometer read cold, with the pointer fluctuating below the lowest temp and slightly above it), our car made a strange sound upon starting (later to find out this was the oil control valve) and smelled fumes-- something *** had assured us was the fumes burning off in the engine after a power washUpon arriving in Brooklyn we brought the vehicle into our mechanics at *** ***They are one of the highest rated Brooklyn mechanics, having been in the business over years, and they do not cheat in quality of parts or quality of laborWe asked them to perform a diagnostic for us, and as they went into the engine found that our thermostat had been "gutted" or cut out. They sent me a picture, clearly showing the teeth marks on the metal where the thermostat should be (I later sent this picture to ***)They shared that this is a unfortunately common foul play that is performed on vehicles when there is a cover up for a major overheating in the engine-- something that is either current or happened at some point in the vehicles historyThey shared that by cutting out the thermostat you bi-pass the engines regulatory system which determines how much coolant to pump into the engine, and instead constantly dumps coolant to show no sign of an overheat. Indicating why our engine ran cold for the 3,mile journeyThey also shared that our Oil control Valves were not functioning, which regulates the precise quantities and ratios of oil into the engine. We were told to do these repairs would cost around $700, which we could do and then wait and see if that resolved the issue. The trouble was that we still were not addressing what the root problem was, and there was a possibility for a much larger issue to show it self. We decided to pay them an additional $(their hourly labor rate) to give us a full diagnostic of the engine, ie to have them remove the engine head and look deeper into the vehicle. This is when we decided to call ***If this were the "normal" luck of the draw bummer repairs that needed to be done-- like the axels, and the brakes soon or even a bigger repair related to ware and tare, we would only have ourselves to blame, but because the vehicle was tampered with we felt a responsibility and a right to callI informed *** of what we knew thus far and told him we would call him shortly with the verdict from the mechanicTurns out in addition the cylinder head was leaking anti-freeze which is a huge repair-- labor to take apart and put back the entire engine and sending out the head to be machined would cost upward of $to replace the thermostat, passenger side Oil Control Valve, and both cylinder heads. We were informed that heads leak because they are an aluminum part which under intense overheating can be warped, causing a leakage point in-between the head and engine block-- that these two peaces had to be machined to be perfectly flush to one another and that that the leakage was a clear indication of the engines overheatingWe called *** again. Understandably *** was wary to trust any mechanic, let alone us, not being able to check the car for himself or have the power to fix it himself. We knew that because we decided to drive the car such a long distance that this situation was also complicated, that we were also partially responsible, and were not sure legally what our rights were in this situation. What we did know is that because the car was tampered with at some point in it's history, which even in the assumption that this was not ***'s doing was still something that he missed and in our minds should take responsibility forWe felt it right to ask *** to share the bill with us 50/50. *** engaged with both of us and *** and I discussed the situation at length multiple timesNone of us wanted to be in this situationHe wary of us being "ripped-off" again understandable, though we did not feel our mechanics were wrong in their assessment and knew that their price of labor was worth their outcomesWe were glad to have another opinion from *** and an alternate price to go off of, though felt that *** was more concerned with his bottom line then how this situation was affecting his customer. The conversations went relatively well except when directly asking him split the repair, when we brought up that the thermostat had been cut out, or if we attempted to have him take a responsibility for not catching this foul playWe shared with him that we were grateful for his engagement multiple times, and that we hoped that he would come through in his action as well as his words. I asked *** to let me know what we could do to make sure he felt comfortable with the diagnostic and price quote, including that we'd be glad to get another opinion from a certified Subaru dealership. I called *** ***, the top rated Subaru Dealer within miles of us, and was quoted $for the exact same repair list as our Brooklyn mechanics. I called ***, shared this quote with him and gave him the phone number to the representative whom I spoke with. *** then called us back and said he negotiated with them to have the repairs done for $1800-- playing his cards that he does "five million dollars worth of business with Subaru a year." Although we weren't so pleased with these privileges being used, *** had made it pretty clear to us that he would not pay for the repair at our Brooklyn mechanics and we hoped he would come through with the vehicle in the hands of a certified Subaru dealerWe decided to tow the vehicle to *** ***We luckily had AAA, but still had to pay $in commercial toll rates to travel from NY to Jersey and back. Upon arrival at *** *** we found out that *** did not share the full extent of the situation when negotiating the price*** neglected to mention that the thermostat had been cut out, which indicated a larger engine issue, just sharing that our cylinder head needed replacement-- which is a pricey yet well-known common repair in Subaru'sWe gave then gave *** *** our mechanics diagnostic report and they told us they would do their own check on the vehicle. We returned to NY and got a call from *** *** informing us that not one but both Oil Control Valves, and not one but both cylinder heads were leaking as well as a warped valve inside the engine head all needed replacement and that the cheapest they could do the repair would be closer to $3200, even after *** had "negotiated," or more like bullied from the sounds of it, them to lower their labor rate as well as give an additional 10% off, still more then our Brooklyn MechanicsWe called ***, upset that his neglect in telling the whole truth about the car led us to a situation that would now cost us more money at a mechanic that is much further from our house / that we didn't have a previous relationship to / that we had to spend another whole day away from work waiting for the tow truck + travel + drop off / and that was another $+ $tip more spent. Most of all that his attempt to get out of sharing the financial burden by instead doing a "good deed" and lowering the price for us failed*** shared multiple times that the dealership would give a 12-month
warranty for all repairs, which was great but was no different then what
our Brooklyn mechanics offerWe would have been grateful if the price was in fact lower, however his unwillingness to accept the fullness of the situation was now costing us even more then before. This is when the conversation switched. This is when *** stopped listeningThis is when *** wrote me in a text message, and I quote, "Good luck with your 1st amendment rights! I been there and done that in court and WON!!"After this, I was able to get *** on the phone and have a productive conversation for over minutesHe started by saying that these repairs were our fault-- that we drove 3,miles with a check engine light on and that he talked to two Subaru dealer mechanics who said there was no way we could drive 3,miles with a warped valve-- indicating that it was us who caused the damageI first cleared up about the dash lightsI then re-iterated that because heads leak when there is an overheating in the engine, that because our car was running cold the entire 3,miles and that because the thermostat was gutted due to an overheating-- that we did not feel responsible for these necessary repairs and felt we were being more then fair in asking him to split the cost 50/I shared that I did not know about what causes a valve inside the head to warp, that I would call and do my research on this and get back to him to further discuss what was fair in the case that it was more likely that we caused this damageEven so, we were only asking him for 1/of the repair costs which wouldn't even cover the extent of the repairs which we did not feel we were at fault for considering the foul play performed on the vehicleAfter this I was able to get *** to do a break down of the costs at *** *** and compare this to how much he would be able to to the repairs for if he did them in houseI was conscious of ***'s position, that because we were not in state this would cost all of us more then we wantedWe broke it down part by part, labor considered. He said "there are plenty of guys that need work down here [*** ***] and that he could get the job done for cheap." This made me wary and exposed how the car had likely been treated by "cheap labor." This was after *** mentioned "a Spanish guy" that does some of his work for a low priceWe had herd *** use racist and sexist language while purchasing the vehicle, and what he was implying is that he could exploit the labor situation of the area to get the job done for cheapHe said he could do the repairs for $1200, our bill was $3200. We got off the phone, I offered to give him time to think about it and *** said he would be back at his desk in a few hours. I called the *** *** Subaru Dealership who quoted me $for all
the same repairs. I thought it fair to go somewhere in between the
rates and ask him to pay half of that amount. In this time *** started researching laws around tampered vehicles and found Vehicle code (c)
that "No person shall install, sell, offer for sale, or advertise
any device, apparatus, or mechanism intended for use with, or as a
part of, a required motor vehicle pollution control device or system
that alters or modifies the original design or performance of the
motor vehicle pollution control device or system." I called a Lemon Lawyer to see what my rights were, and they shared that this was illegal. I called the Manhattan Subaru dealership and asked if a car could travel 3,miles with a warped valve, they said it was possibleI called the highest rated emissions test location in *** *** and asked if a car could pass smog with a warped valve- he said it was possibleI asked if a car could pass smog with a cut thermostat-- he shared that thermostats are gutted in order to pass smogHe also shared that vehicles over 2007, like ours, don't check emissions, that they just
check the computer which could be reset to even more easily pass*** had suggested that in California, with it's high emissions standards, that there was no way the car would pass with a gutted thermostat or a warped valve. *** sent a message to *** with Vehicle code (c). We gave ample opportunity for *** to step up and do the right thing and were left with no choice but to exercise our consumer right and share our situation with a public review as well as with the Better Business BuraeuHe wrote back accusing us of slander, extortion and saying he would get a restraining order on us, that we would be hearing from his lawyer. *** asked for his lawyers contact, and *** did not respondWe gave *** a last opportunity to step up, sending him pictures of the final service report at *** ***. No response.Upon registering our vehicle, and a close look at the title which *** sent us in the mail after our payment went through, we found there was what appeared to be a wriover the odometer recording with a number "5" written over what looked like an "8" or "9" on what we believed to be the odometer reading of of 105,The representative assured us that this could just be an error by one of the clerks, but that in processing our registration that we may be denied and have to contact the business for a affidavit stating that it was in fact a clerical error. We are still waiting to find out if we need to do this, and it made us wonder-- had the odometer been rolled back at some point to help disguise this cover up? What happened in this car's history and who should take responsibility? I have an page report documenting every step of our correspondence with ***Thank you,*** ***

I am responding to the last response form [redacted]. This was the second response back about this issue. I looked at the 3- page letter and found this all not to be correct. The main point that needs to be brought to everyone's attention is that this vehicle was purchased ''AS IS'', which means NO Warranty or that the Seller Executive Auto Sales Inc. is NOT responsible for any out of pocket expense for any kind of fix on this vehicle. The purchaser and me the seller signed all the contracts and every one knew at that time there was NO agreement for my company to pick up any costs what so ever after the vehicle was paid for, and the customer drove off the dealerships property. We do all the correct procedures when getting a vehicle ready for sale, and this is no different than all the other vehicles we get ready to sell. There was NO under handed or illegal activity involved with this auto or any other auto's at my dealership. This is a false accusation, and is 100% NOT TRUE. Like I said in the 1st letter response we as dealers can't  brake down the whole motor and spend several hours and days going threw every part and screw and bolt on the motor's. We do the best we can, we have a mechanics staff look at the cars and do an inspection and also get the cars Smog for California standards before they are put up for sale. This again was a used car purchase and a 9 year old car. I tell every customer that if you want a  for sure thing, buy brand new, and that's the only way you know what you have from the start. People are always taking risks when buying use merchandise of any kind. I have done all my due diligence on this situation and hope that we both can move on. I have no bad feelings on these 2- people, I wish them the best and forgiveness.

Hello.Although we bought the car As-Is, we were not informed of any major problems with the Engine, much less that the vehicle had been illegally tampered with.  Because of the tampering, the major signs were covered up.  Although we took it to a mechanic before our purchase, we were not...

able to find the very serious issue until a full $200 diagnostic.   The car began to exhibit signs 60 mi into our purchase.  Because it is illegal to pass a smog test by tampering with your emissions, and because the owner of Executive Auto passed the Smog with this tampering present, we feel he is responsible for at least part of the repairs that were necessary immediately. There are other things that have come up about the car that we are not asking the business to cover. We had to replace all the tires, more than one axle needs to be replaced, the brakes need to be replaced, the CD player is broken... et cet. We bought the car for a substantial amount of money $9800The owner of Executive Auto has also been duly inappropriate- threatening us that we are threatening him with public complaints, calling us girls and that we are getting worked up. He wrote to us on a text message when we told him that we would be forced to go public with the information of our situation.     " I will see you here in court for slander.  Good luck with your 1st amendment rights!...I won't be threatened" andwhen we asked him for his lawyer's information, he wrote,"I will have to get a restraining order against both of you...If contact doesn't Stop.  To which we decided to go directly to you. Thank you for your help and attention.[redacted]

This person forgot to tell the whole story with this review, and that they bought the car and everything was great and fine. The car was sold ''as is''... and the buyer knew this before they bought the pre- owned vehicle. This person signed all the legal documents and were told all the basic rules in the state of California for buying a used car. They fully understood the day they signed all the contracts and paid for the vehicle. They wanted to take the car to a 3rd party mechanic of there choice and I let them. the mechanic said every thing looked good and the purchaser came back to my dealership and went threw all the paper work and contracts and bought the vehicle. The buyer forgot to mention that this car was purchased to be driven back to there home in New York city. over 3000 miles. Her and her partner started to drive the car back to New York and before they got out of California the check engine lite came on, and they did not stop to have this problem looked at by a mechanics shop or an authorized Subaru dealer like it plainly says in the vehicles owners manual. The buyers later told me they were in a HURRY to get back home and go to work. This caused major damage to the motor and other components in the engine, later told to me by 2- authorized Subaru mechanics. The 2- girls later called me when they got back To New York, and said they had the car at there mechanic and said there was a major problem with the car, and wanted me to pay 1/2 the bill. I said I would help them to try to get down to the bottom of this issue and see what the problem was, but they kept saying that I was the cause of the problem and I should take responsibility for there car they purchased that ran great when they left my dealership, but now they are over 3000 miles away and neglected to listened to the signal sign of the car the ''CHECK ENGINE LITE'''. This is a direct violation in the owners manual. The car did make it all the way to New York city with out braking down or having to be towed. I suggested the girls take the car to an authorized Subaru dealer because I did not know there mechanic and I know the car would be fixed correctly and the purchaser would not be taken advantage of. I had several conversations for over a week trying to help these 2- girls, but they did not care, they just wanted me to pay 1/2 there mechanics bill for there car they bought '''AS IS'''. After I talked to my mechanics and lawyer I told them that I was not the one at fault and this was there big mistake they made by not having the car looked at when the ''CHECK ENGINE LITE'' came on. Right after this they started harassing me and threatening me if I did not pay them they were going to spread bad reviews all over the internet and destroy my business. This is plain Extortion in my book and I wont fall or be bullied into these scared tactics!!! These are the kind of people who expected everything handed to them for Free. They forgot to also mention they came by my dealership 2- other times and drove the same car before purchasing the car two days later. This was not a quick decision to buy this car, they both did there home work.I gave them a low Wholesale price on the car. They bought the car more than $2,000.00 under blue book. I did everything correctly as a well established auto dealer. This is not bad business, I wish them better luck and no harm, not like they wish on me and my business.

Hello.Although we bought the car As-Is, we were not informed of any major problems with the Engine, much less that the vehicle had been illegally tampered with.  Because of the tampering, the major signs were covered up.  Although we took it to a mechanic before our purchase,...

we were not able to find the very serious issue until a full $200 diagnostic.   The car began to exhibit signs 60 mi into our purchase.  Because it is illegal to pass a smog test by tampering with your emissions, and because the owner of Executive Auto passed the Smog with this tampering present, we feel he is responsible for at least part of the repairs that were necessary immediately. There are other things that have come up about the car that we are not asking the business to cover. We had to replace all the tires, more than one axle needs to be replaced, the brakes need to be replaced, the CD player is broken... et cet. We bought the car for a substantial amount of money $9800The owner of Executive Auto has also been duly inappropriate- threatening us that we are threatening him with public complaints, calling us girls and that we are getting worked up. He wrote to us on a text message when we told him that we would be forced to go public with the information of our situation.     " I will see you here in court for slander.  Good luck with your 1st amendment rights!...I won't be threatened" andwhen we asked him for his lawyer's information, he wrote,"I will have to get a restraining order against both of you...If contact doesn't Stop.  To which we decided to go directly to you. Thank you for your help and attention.[redacted]

August 2, 2015We at Executive Auto Sales, Inc., strive to give our customers excellent service and great prices on pre-owned cars and trucks.  When I received the call from [redacted] to see the car on July 3, 2015, they were running late and I said we were closing because it was a holiday...

weekend at 3 p.m., but that I would stay late for them so they could see the car.  They showed up around 6 p.m. and they saw the car and liked it and went for a test drive in the vehicle.  When they came back they said it was one of the cars they were very interested in and they would get back to me the beginning of the week.  Two days later I received a call from [redacted], [redacted] father and he said she wanted the car and wanted to make me an offer and we came to a price and he said he was waiting for an insurance check and would not be able to get the car until Wednesday, July 8 2015.  [redacted] said he would have [redacted] put a deposit on the car on Monday, July 6, to hold the vehicle until they could purchase on July 8.  I said that was fine and we would see her on Monday to give deposit. On  Monday, July 6 [redacted] came in and gave a $500 deposit with her boyfriend and they looked at the car and I told them they were more and welcome to drive the vehicle.  They declined and said that was okay and they were very happy with the car and that they would be back on Wednesday to pick up the vehicle.On Wednesday, July 8, 4 p.m., [redacted] came in with her boyfriend and the rest of the funds to pay for the vehicle, we started the paperwork and the contracting and I did point out there was no returns or refunds on the vehicle which this is clearly posted in my office stating that the cars are sold as is.  She was fine with that and I offered her a cancellation contract which gives a 48 hour return on the vehicle.  She declined and did not want to purchase the cancellation contract.  We at Executive Auto Sales, do everything by the book and we honor all California state laws and there was no shady or trickery tactics performed when [redacted] was signing all the contracts.  I only marked on the contracts where she needed to sign if she wanted to decline the cancellation contract.  When we finished the contracting, and all monies changed  hands, her father [redacted] and her mother came in and they were all very happy and loved the car and were looking to go out to dinner.  They drove away and everyone was happy that day.  I then received a call two day later from [redacted] saying he took the car to his personal mechanic and had the car looked at and he wanted to exercise his return policy which I said "there was no return" policy and your daughter declined it and did not want to purchase the cancellation contract policy.  He said his mechanic said it was not a good car and I told him he was more than welcome to have the vehicle checked out before they purchased the vehicle and he said they did not have time and that they were in a hurry because his daughter was moving out-of-town.  I told him I have never had to take a car back out of all the vehicles I sold in CA and this would be the first one and he begged me again to take the car back and I told him I would have to call the state to find out about the return and unwound policies we have to go through.  He said that was okay to call him as soon as I found something out and I said "fine."  I did tell him when I was talking that we did have all safety and smog done on vehicle before they purchased the vehicle and I gave copies of the smog to [redacted] and [redacted] said he was aware of that.  After our conversation I made several phone calls to the DMV and Board of Equilization to find out the procedure was on taking the vehicle back.  As soon as I found out all the rules for the State of California of a unwind of a motor vehicle, I called  [redacted] back and told him what he was responsible since this was a car sale and I gave him the price because we have to collect taxes and registration money for the state because this was considered an auto sale and he would be responsible for those fees.  He did like the cost of the fees and said he would not want to return the car and pay the fees so I asked him what I could do to help for mechanical work.  He declined that he would not use my services.  That was the end of the conversation and two days later I received a slanderous review on [redacted] and I tried to get in touch with [redacted] to see what I could do to make him happy or any kind of way to turn this negative situation into a positive situation but he declined to take my phone calls, as well as his daughter [redacted], so there was nothing more that I could do as a business owner.  There is no harassment going on, I was just tried to reach out to a customer to try and make him happy and help him as much as I could.  This review  on [redacted] was shown to my legal team and it is considered slanderous and Defamation of Character because he is mentioning my personal name in the review.We at Executive Auto Sales strive to do our best in helping our customers for over 12 years being in business.  I will honor [redacted]'s desire to not try to contact them again and leave this to my attorney's for further action.Thank you.  [redacted]. [redacted]PresidentExecutive Auto Sales, Inc.