Executive Auto Sales

Hello.Although we bought the car As-Is, we were not informed of any major problems with the Engine, much less that the vehicle had been illegally tampered with Because of the tampering, the major signs were covered up Although we took it to a mechanic before our purchase, we were not able to find the very serious issue until a full $diagnostic The car began to exhibit signs mi into our purchase Because it is illegal to pass a smog test by tampering with your emissions, and because the owner of Executive Auto passed the Smog with this tampering present, we feel he is responsible for at least part of the repairs that were necessary immediatelyThere are other things that have come up about the car that we are not asking the business to coverWe had to replace all the tires, more than one axle needs to be replaced, the brakes need to be replaced, the CD player is brokenet cetWe bought the car for a substantial amount of money $9800The owner of Executive Auto has also been duly inappropriate- threatening us that we are threatening him with public complaints, calling us girls and that we are getting worked upHe wrote to us on a text message when we told him that we would be forced to go public with the information of our situation " I will see you here in court for slander Good luck with your 1st amendment rights!...I won't be threatened" andwhen we asked him for his lawyer's information, he wrote,"I will have to get a restraining order against both of you...If contact doesn't Stop To which we decided to go directly to youThank you for your help and attention.***

This person forgot to tell the whole story with this review, and that they bought the car and everything was great and fineThe car was sold ''as is''and the buyer knew this before they bought the pre- owned vehicleThis person signed all the legal documents and were told all the basic rules in the state of California for buying a used carThey fully understood the day they signed all the contracts and paid for the vehicleThey wanted to take the car to a 3rd party mechanic of there choice and I let themthe mechanic said every thing looked good and the purchaser came back to my dealership and went threw all the paper work and contracts and bought the vehicleThe buyer forgot to mention that this car was purchased to be driven back to there home in New York cityover milesHer and her partner started to drive the car back to New York and before they got out of California the check engine lite came on, and they did not stop to have this problem looked at by a mechanics shop or an authorized Subaru dealer like it plainly says in the vehicles owners manualThe buyers later told me they were in a HURRY to get back home and go to workThis caused major damage to the motor and other components in the engine, later told to me by 2- authorized Subaru mechanicsThe 2- girls later called me when they got back To New York, and said they had the car at there mechanic and said there was a major problem with the car, and wanted me to pay 1/the billI said I would help them to try to get down to the bottom of this issue and see what the problem was, but they kept saying that I was the cause of the problem and I should take responsibility for there car they purchased that ran great when they left my dealership, but now they are over miles away and neglected to listened to the signal sign of the car the ''CHECK ENGINE LITE'''This is a direct violation in the owners manualThe car did make it all the way to New York city with out braking down or having to be towedI suggested the girls take the car to an authorized Subaru dealer because I did not know there mechanic and I know the car would be fixed correctly and the purchaser would not be taken advantage ofI had several conversations for over a week trying to help these 2- girls, but they did not care, they just wanted me to pay 1/there mechanics bill for there car they bought '''AS IS'''After I talked to my mechanics and lawyer I told them that I was not the one at fault and this was there big mistake they made by not having the car looked at when the ''CHECK ENGINE LITE'' came onRight after this they started harassing me and threatening me if I did not pay them they were going to spread bad reviews all over the internet and destroy my businessThis is plain Extortion in my book and I wont fall or be bullied into these scared tactics!!! These are the kind of people who expected everything handed to them for FreeThey forgot to also mention they came by my dealership 2- other times and drove the same car before purchasing the car two days laterThis was not a quick decision to buy this car, they both did there home work.I gave them a low Wholesale price on the carThey bought the car more than $2,under blue bookI did everything correctly as a well established auto dealerThis is not bad business, I wish them better luck and no harm, not like they wish on me and my business

To Whom It May Concern, Mr [redacted] did purchase from us a [redacted] with 119,miles at purchase on 7/14/Mr [redacted] was offered a extended warranty at an additional charge through [redacted] **Mr [redacted] declined to purchaseThis vehicle was sold as is no warranty due to over 100,milesit did however go through a service and RI Inspection and passedAfter reviewing this complaint request, Executive Auto respectfully declines to meet his desired settlement

August 2, 2015We at Executive Auto Sales, Inc., strive to give our customers excellent service and great prices on pre-owned cars and trucks When I received the call from [redacted] to see the car on July 3, 2015, they were running late and I said we were closing because it was a holiday weekend at p.m., but that I would stay late for them so they could see the car They showed up around p.mand they saw the car and liked it and went for a test drive in the vehicle When they came back they said it was one of the cars they were very interested in and they would get back to me the beginning of the week Two days later I received a call from [redacted] ***, [redacted] father and he said she wanted the car and wanted to make me an offer and we came to a price and he said he was waiting for an insurance check and would not be able to get the car until Wednesday, July [redacted] said he would have [redacted] put a deposit on the car on Monday, July 6, to hold the vehicle until they could purchase on July I said that was fine and we would see her on Monday to give depositOn Monday, July [redacted] came in and gave a $deposit with her boyfriend and they looked at the car and I told them they were more and welcome to drive the vehicle They declined and said that was okay and they were very happy with the car and that they would be back on Wednesday to pick up the vehicle.On Wednesday, July 8, p.m., [redacted] came in with her boyfriend and the rest of the funds to pay for the vehicle, we started the paperwork and the contracting and I did point out there was no returns or refunds on the vehicle which this is clearly posted in my office stating that the cars are sold as is She was fine with that and I offered her a cancellation contract which gives a hour return on the vehicle She declined and did not want to purchase the cancellation contract We at Executive Auto Sales, do everything by the book and we honor all California state laws and there was no shady or trickery tactics performed when [redacted] was signing all the contracts I only marked on the contracts where she needed to sign if she wanted to decline the cancellation contract When we finished the contracting, and all monies changed hands, her father [redacted] and her mother came in and they were all very happy and loved the car and were looking to go out to dinner They drove away and everyone was happy that day I then received a call two day later from [redacted] saying he took the car to his personal mechanic and had the car looked at and he wanted to exercise his return policy which I said "there was no return" policy and your daughter declined it and did not want to purchase the cancellation contract policy He said his mechanic said it was not a good car and I told him he was more than welcome to have the vehicle checked out before they purchased the vehicle and he said they did not have time and that they were in a hurry because his daughter was moving out-of-town I told him I have never had to take a car back out of all the vehicles I sold in CA and this would be the first one and he begged me again to take the car back and I told him I would have to call the state to find out about the return and unwound policies we have to go through He said that was okay to call him as soon as I found something out and I said "fine." I did tell him when I was talking that we did have all safety and smog done on vehicle before they purchased the vehicle and I gave copies of the smog to [redacted] and [redacted] said he was aware of that After our conversation I made several phone calls to the DMV and Board of Equilization to find out the procedure was on taking the vehicle back As soon as I found out all the rules for the State of California of a unwind of a motor vehicle, I called [redacted] back and told him what he was responsible since this was a car sale and I gave him the price because we have to collect taxes and registration money for the state because this was considered an auto sale and he would be responsible for those fees He did like the cost of the fees and said he would not want to return the car and pay the fees so I asked him what I could do to help for mechanical work He declined that he would not use my services That was the end of the conversation and two days later I received a slanderous review on [redacted] and I tried to get in touch with [redacted] to see what I could do to make him happy or any kind of way to turn this negative situation into a positive situation but he declined to take my phone calls, as well as his daughter ***, so there was nothing more that I could do as a business owner There is no harassment going on, I was just tried to reach out to a customer to try and make him happy and help him as much as I could This review on [redacted] was shown to my legal team and it is considered slanderous and Defamation of Character because he is mentioning my personal name in the review.We at Executive Auto Sales strive to do our best in helping our customers for over years being in business I will honor [redacted] ***'s desire to not try to contact them again and leave this to my attorney's for further action.Thank you [redacted] * [redacted] PresidentExecutive Auto Sales, Inc

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. To whom it may concern:Is there not such a thing as the lemon law in Rhode Island, warranty purchased or not? I was blatently lied to regarding the condition of this vehicle. I was told repeatedly how clean the engine was and how much work they put into it to get it ready for saleWe aren't talking a spark plug or something - this car has a junk engine - without an engine - there is no carI did not knowingly buy a vehicle with an engine that doesn't workHowever I am sure that Executive Auto Sales was well aware the engine was bad and purposely unloaded the vehicle on me before it died, just days later. Since our last communication, I had another mechanic look at the vehicle and it was determined that the engine had been tampered with recently, hence Executive Auto Sales must have been in there prior to selling the vehicle, My mechanic advised that there were all loose bolts on the lower intake, that whoever was "working" on the car prior to the sale didn't even bother to put it together correctly and were likely in there to make a temporary fixAlso, I have been in contact with the finance company (since technically they are the ones that own the vehicle) and was advised that their lawyer had been trying to reach a lawyer for executive auto sales, with no responseI am still waiting for an update from themI will need more time to respond with ALL of the information I am waiting onI do not accept the denial of responsibility from Executive Auto Sales at this timePlease advise of my next steps.Regards,
*** ***

Obviously we agree to disagree with Mr. [redacted]. We sold him a vehicle that once again was serviced and RI safety inspected. We had no knowledge of an engine problem & nor did we tamper with it in his words. We as a dealer wouldn't knowingly sell a vehicle retail with a major problem & nor did we tamper with it in his words. We as a dealer wouldn't knowingly sell a vehicle retail with a major problem. We would just send that type of unit to an auto auction for wholesale. Mr. [redacted] said in 1 phone conversation that he believes it over heated and he added coolant. Days later on the hi way he mentioned unfortunately that the check engine light came on and stopped running. He also stated that his shop checked it out and played with the starter, but really couldn't spend alot of time on it. We at Executive had a third party service station look over the vehicle, they stated its running  but has an engine that is going bad, possible over heat, or water pump that went bad, and now not running properly. So from that time on two different service departments have looked and over or worked on the vehicle. Executive Auto has not heard from any legal counsel, nor have we contacted an attorney on this matter.

To Whom It May Concern, Mr. [redacted] did purchase from us a 2005 [redacted] with 119,603 miles at purchase on 7/14/2016. Mr. [redacted] was offered a extended warranty at an additional charge through [redacted]. Mr. [redacted] declined to purchase. This vehicle was sold as is no warranty due...

to over 100,000 miles. it did however go through a service and RI Inspection and passed. After reviewing this complaint request, Executive Auto respectfully declines to meet his desired settlement.