Executive Cleaners

As this customer said, the pants were brought in more than months ago for hemmingDue to the nature of the blind stitching, hem's periodically fall out due to various reasons and has nothing to do with the way they are hemmedIt is our company policy that we stand by our work but any issues related to our work must be brought to our attention within two weeks of picking up the garmentWe apologize if there was any misunderstanding about the way this fact was communicated to the customer but unfortunately, we're not able to guarantee an alteration job for life

Our records show that the customer came on Decemberr 10th 2014, not November as her complain indicatesOur clerk wrote up the invoice, describing what she had dropped off her original receipt indicated that she had itemsOf the four items two were a [redacted] and a [redacted] ***A receipt was written while the customer was waiting in our store indicating what the items were, she then paid for the four items at time of drop off and a receipt was given to the customer indicating what she had brought in for cleaningThe items were cleaned and processed on December 11th, as promised to the customerOn December 19th at 10:a.m the customer came in and picked up all four items, again the same four items that were on the original receipt were handed to herEight months after she picked up the garments, on August 7th, 2015, Mrs [redacted] came in to our facility indicating that we gave her the wrong suitWith the suit she brought in her receipt which was given to her with the garments which indicated that she had a [redacted] Jacket and a [redacted] pants We immediately looked up her account to determine what she had brought inThe invoice stated she had brought in a black jacket, [redacted] ***, and a black pants, [redacted] We then Scanned the bar code on the jacket and the pants the both matched the description of the items at handAt no time prior to the complaint being filed to the Revdex.com did she indicate that her suit was brown We can not accept this claim since all documentation provided by the customer is in fact a match with the receipt given to her, at time of drop off, the invoice attached to the garment at time of pick up and our computer recordsI have attached copy of the customer invoice

Complaint: [redacted] I am rejecting this response because:#I immediately told you that I dropped off a brown suit...( I guess you missed that as you were so busy defendingYour computer system) I also told you that it was too small.#while you are defending you systemI dropped off a JUMPSUITS, Not a dressI am honored I reviewed that back#you did NOTGo in the back to lookYou did not check the computer until We "talked" for at least minutesYou were rude and condescending#I have found customers so far that has received wrong merchandise and Received the same attitude and service so I know this has happened before .#I am taking responsibility for not noticing your mistakeEarlierI should have checked immediately #I asked for no moneyNo compensation, I was calm...You were rude and accused me of lying and trying To get money out of youI am unbelievably diss appointed in yourManagement and business sense#After all is said and doneThis is NOT our suit Sincerely, [redacted]

Thank you for bringing this issue to our attentionWe do take pride in our work , and always try to accommodate our clients to the best of our ability We are enclosing the copy of [redacted] tickets issued on January 23, 2016, when we dropped her coat for repairs, for 8$ which is still due After she brought the coat back, for a re do, she never came back to pick it up till October, Our store policy, clearly states that we are not liable if the garments are not picked up within to daysSince we are a cleaning facility and not a storage, we have to follow these guidelines strictlySince it was an older coat, our liability is only times the coat, paid for cleaning and repairs ( x 3= 24) which she never paid to begin withbut we still offered her $42.00, in December and she refusedUnfortunately, we cannot afford to offer more than this at this point

Complaint: [redacted] I am rejecting this response because: I listened to the explanation of the computer system and understand it completely I am now left with the explanation of possible human error., which the business has rebuked saying there couldn't possibly happen! I am currently collecting Information from other Executive Cleaners customers that had the same experienceThere are Quite a few regarding clothes AND shoes ,receiving wrong items and no resolution) I am collecting all my data and will be proceeding To the next step as it appears that this business is " perfect" and not able to admit that A mistake was madeWe are a hard working family and cannot afford to be out of a suit When it was not my faultBottom lineI dropped off a dark brown very large suit And received a black small suit back Sincerely, [redacted]

I contacted the customer this morning, and I believe we resolved the issueUnfortunately our blouse presser had a family emergency and had to leave earlier than anticipated yesterday, as a result a few items were not pressed thus we held the items behind for today so that they can be professionally pressedWhen the customer came in , the order was not packaged since one (1) of the items that we took in was not readyOur clerk failed to clearly explain what took place, I Personally talked to the customer this morning explained what happened and gave her the cost to clean the blouse back on her account plus we offered to re clean and press the item when the customer returns from her tripAgain our apologies!

As this customer said, the pants were brought in more than 4 months ago for hemming. Due to the nature of the blind stitching, hem's periodically fall out due to various reasons and has nothing to do with the way...

they are hemmed. It is our company policy that we stand by our work but any issues related to our work must be brought to our attention within two weeks of picking up the garment. We apologize if there was any misunderstanding about the way this fact was communicated to the customer but unfortunately, we're not able to guarantee an alteration job for life.

Thank you for bringing this issue to our attention. We do take pride in our work , and always try to accommodate our clients to the best of our ability . We are enclosing the copy of [redacted] tickets issued on January 23, 2016, when we dropped her coat for repairs, for 8$ which is still due....

 After she brought the coat back, for a re do, she never came back to pick it up till October, 2016. Our store policy, clearly states that we are not liable if the garments are not picked up within 30 to 60 days. Since we are a cleaning facility and not a storage, we have to follow these guidelines strictly. Since it was an older coat, our liability is only 3 times the coat, paid for cleaning and repairs ( 8.00 x 3= 24) which she never paid to begin with. but we still offered her $42.00, in December and she refused. Unfortunately, we cannot afford to offer more than this at this point.

Review: Business hemmed a pair of pants for me in February. With infrequent wearing, the hem fell out on one leg of the pants. I brought the pants in for them to fix their work and the owner ("[redacted]") would not guarantee the work. He said if I wanted them repaired, I would need to pay for it. It was "not his problem". I was not a first time customer, and this is not the way you treat a customer. He was rude and non-apologetic.Desired Settlement: Fix the hem free of charge.

Business

Response:

As this customer said, the pants were brought in more than 4 months ago for hemming. Due to the nature of the blind stitching, hem's periodically fall out due to various reasons and has nothing to do with the way they are hemmed. It is our company policy that we stand by our work but any issues related to our work must be brought to our attention within two weeks of picking up the garment. We apologize if there was any misunderstanding about the way this fact was communicated to the customer but unfortunately, we're not able to guarantee an alteration job for life.

Consumer

Response:

I am rejecting this response because:This was clearly a case of a faulty hem. Pants were not worn much. Owner and seamstress did not even look at the pants. If it was a wear issue, both pant legs would have a problem. I am very disappointed in the owner's reaction. Paying $12 for a hem should last longer than a few wears.