Executive Dodge, Inc.

complaint ***
RE; *** ***
WE ARE IN RECEIPT OF THIS COMPLAINT AND OUR RESPONSE IS AS FOLLOWS ;
THIS IS THE FIRST CONTACT MADE SINCE WE FIXED THE TRANSMISSION ISSUE ON THIS VEHICLE FREE OF CHARGE, WE HAVE RECEIVED NO MESSAGES OR WE CERTIANLY WOULD HAVE
RETURNED THE PHONE CALLS AS WE DID THE FIRST TIME MS*** CONTACTED ME REGARDING THE LENGHTLY REPAIR ON THE FIRST VISIT FOR A TRANSMISSION ISSUEI WOULD RECOMMEND THAT SHE CONTACT ME DIRECTLY FROM THIS POINT ON AS I ALWAYS RESPOND TO A CUSTOMERS NEEDS
WE WILL CERTAINLY HELP WITH THIS ISSUEWE WILL REINBURSE HER FOR THE OUT OF POCKET EXPENSE OF THE SEVEN HUNDRED THAT SHE PAID WITH A COPY OF THE RECIEPTI UNDERSTAND THAT MS*** IS EXPECTING TROUBLE FREE DRIVING AS SHE SHOULD , HOWEVER THERE IS NO WAY ANY DEALER WOULD REPLACE A BATTERY THAT TESTED GOOD SEVERAL MONTHS AGO NOR WOULD WE OR ANY OTHER DEALER BE RESPONSIBLE FOR A BATTERY THAT WENT DEAD AFTER SEVERAL MONTHS WITH NO ISSUES BEFORE HANDWE ALSO NEED TO UNDERSTAND THAT THIS IS A PREOWNED CAR WITH MILES ON IT AND SOMETHINGS WILL POP UP AS YOU GO ALONG WE WILL OFFER TO REPLACE THE BATTERY FREE OF CHARGE ALSO
I WOULD LIKE TO OFFER MS*** THE ITEMS DISCUSSED TO GIVE GOOD WILL AND TO ALSO DO THE RIGHT THING, I HIGHLY RECOMMEND THAT SHE DOES NOT CANCEL THE WARANTY HOWEVER AND IF THERE ARE ANY OTHER ISSUES WITH THIS VEHICLE IN THE FUTURE I WAOULD ASK THAT MS*** CALLS ME DIRECTLY AT *** *** *** AND I WOUILD BE GLAD TO HELP IF THERE IS A NEED IN THE FUTURE
I WOULD NEED A COPY OF THE RECIEPT FOR THE EXPENSES OCCURED AND A CHECK WILL BE CUT FOR REINBURSEMENT ASAP
I HOPE THIS SOLVES THIS MATTER AS WE ALWAYS LIKE TO DO THE RIGHT THING REGUARDLESS OF THE CIRCUMSTANCES AND I HOPE MS*** HAS TROUBLE FREE DRIVING FROM THIS POINT ON, AND AGAIN IF THERE IS AN ISSUE CONTACT ME DIRECTLY AT *** OR AT THE PHONE NUMBER LISTED ABOVE
THANK YOU
TOM G***
GENERAL MANAGER EXECUTIVE DODGE/JEEP

My Name is[redacted].
 
Helvetica, sans-serif; COLOR: black">Was told to let you know my complaint started in Dec.of 2014.
 
The exact day I am not sure of. Was repaired on the 12/26/14
They would not repair unless I signed a cancelled contract.
 
My complaint is against Executive Dodge of Wallingford, CT
 
Thank you,
[redacted] %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
 I have spoken with the dealership and have resolved some issues. They are going to pay me for the repairs I paid for. So he wants me to update my complaint online. How do I do this? 

Sincerely,
[redacted]

Dear [redacted] and the Revdex.com,
Along with receiving the correspondence from the Revdex.com, [redacted] emailed me regarding her issue with her [redacted]. I immediately reached out to here and have exchanged several emails....

I have scheduled her for Monday June 27, 2016 to bring her car to the dealership to have the repairs completed. I apologized for our lack of communication through her issues and assured her that I will be following her car through the body shop monday to make sure it is repaired correctly and in a timely manner. I also offered to provide her with alternate transportation while the repair was being completed. 
For any other communication regarding this matter, I can be reached at [redacted] or by phone at ###-###-####. 
Thank you,
C.J. S[redacted] 
General Manager
Executive Dodge Jeep Ram

Review: I signed a two year contract that they decided they no longer wanted to honor! They would not fix my truck.. unless I canceled contract. I have no coverage for the second year of my contract.Desired Settlement: If my truck needs any repair that they pay for it for the next year.

Consumer

Response:

My Name is[redacted].

Was told to let you know my complaint started in Dec.of 2014.

The exact day I am not sure of. Was repaired on the 12/26/14

They would not repair unless I signed a cancelled contract.

My complaint is against Executive Dodge of Wallingford, CT

Thank you,

Review: I totalled my previous [redacted] in a snow storm and the insurance company gave me 3 days to purchase a new car or I would be with out. since I was already working with this business for my [redacted] I stayed there instead of running around looking for a car. they had no vechiles in my price range except this [redacted] edge. I took it home mid march had it for 9 days but I only drove it 6 days. all of a sudden the transfer case went. I paid for half the tow to the shop and they gave me a rental. they covered it because my extended warrenty was not in effect yet or else they werent. I stated how much I dislike the car and that if its having issues already I did not want it. they had the car for 35 days fixing it. I finally called the manager and compained. he did not know they were paying for it all plus the rental so he gave them a hard time. within a week the car was done. 3 months later 2 sensors go in the transmittion. I pay to have it towed to [redacted]. nothing is covered under my warrenty. I called executive again 2 times complaining and leaving messages. I got no calls back in return. also left a message about cancleing my extended warrenty since it does me no good, and never herd back. I paid $700 to have this problem fixed. and this time had to even pay for a rental seperatly for 5 days. now a month later I have a completely dead battery. why wasnt it tested or a new battery put in. thats another 400 dollars down the drain.Desired Settlement: I want a different car or this loan cancled and the car given back. im a single mother and can not afford all these issues

Business

Response:

complaint [redacted]

RE; [redacted] .

WE ARE IN RECEIPT OF THIS COMPLAINT AND OUR RESPONSE IS AS FOLLOWS ;

THIS IS THE FIRST CONTACT MADE SINCE WE FIXED THE TRANSMISSION ISSUE ON THIS VEHICLE FREE OF CHARGE, WE HAVE RECEIVED NO MESSAGES OR WE CERTIANLY WOULD HAVE RETURNED THE PHONE CALLS AS WE DID THE FIRST TIME MS. [redacted] CONTACTED ME REGARDING THE LENGHTLY REPAIR ON THE FIRST VISIT FOR A TRANSMISSION ISSUE. I WOULD RECOMMEND THAT SHE CONTACT ME DIRECTLY FROM THIS POINT ON AS I ALWAYS RESPOND TO A CUSTOMERS NEEDS.

WE WILL CERTAINLY HELP WITH THIS ISSUE. WE WILL REINBURSE HER FOR THE OUT OF POCKET EXPENSE OF THE SEVEN HUNDRED THAT SHE PAID WITH A COPY OF THE RECIEPT. I UNDERSTAND THAT MS. [redacted] IS EXPECTING TROUBLE FREE DRIVING AS SHE SHOULD , HOWEVER THERE IS NO WAY ANY DEALER WOULD REPLACE A BATTERY THAT TESTED GOOD SEVERAL MONTHS AGO NOR WOULD WE OR ANY OTHER DEALER BE RESPONSIBLE FOR A BATTERY THAT WENT DEAD AFTER SEVERAL MONTHS WITH NO ISSUES BEFORE HAND. WE ALSO NEED TO UNDERSTAND THAT THIS IS A PREOWNED CAR WITH 80000 MILES ON IT AND SOMETHINGS WILL POP UP AS YOU GO ALONG . WE WILL OFFER TO REPLACE THE BATTERY FREE OF CHARGE ALSO.

I WOULD LIKE TO OFFER MS. [redacted] THE ITEMS DISCUSSED TO GIVE GOOD WILL AND TO ALSO DO THE RIGHT THING, I HIGHLY RECOMMEND THAT SHE DOES NOT CANCEL THE WARANTY HOWEVER AND IF THERE ARE ANY OTHER ISSUES WITH THIS VEHICLE IN THE FUTURE I WAOULD ASK THAT MS. [redacted] CALLS ME DIRECTLY AT [redacted] AND I WOUILD BE GLAD TO HELP IF THERE IS A NEED IN THE FUTURE.

I WOULD NEED A COPY OF THE RECIEPT FOR THE EXPENSES OCCURED AND A CHECK WILL BE CUT FOR REINBURSEMENT ASAP.

I HOPE THIS SOLVES THIS MATTER AS WE ALWAYS LIKE TO DO THE RIGHT THING REGUARDLESS OF THE CIRCUMSTANCES AND I HOPE MS. [redacted] HAS TROUBLE FREE DRIVING FROM THIS POINT ON, AND AGAIN IF THERE IS AN ISSUE CONTACT ME DIRECTLY AT [redacted] OR AT THE PHONE NUMBER LISTED ABOVE.

THANK YOU

TOM G[redacted]

GENERAL MANAGER EXECUTIVE DODGE/JEEP

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have spoken with the dealership and have resolved some issues. They are going to pay me for the repairs I paid for. So he wants me to update my complaint online. How do I do this?

Sincerely,