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Executive Honda

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Executive Honda Reviews (4)

Review: I recently received a brochure in the mail from the Executive Honda located in Wallingford, Ct. On the brochure they had listed a 2015 Subaru XV Crosstrek 2.0i SUV at $11,994, along with the stock number ([redacted]) and the mileage (15,438). Although there were other cars listed, I have been in the market searching for [redacted], so this particular car caught my attention. I had asked my son to accompany to the car dealership so that I could inquire about this car, and if they had in stock, I intended to purchase the vehicle. When we set down with the car dealer agent, I had told him about the advertisement that I saw in the brochure and that I was particularly interested in seeing this car, along with the others advertised. Shortly thereafter, he showed me every car (i.e. Honda accords) besides the particular Subaru on the advertisement. When my son asked him about the Subaru that I saw on the advertisement, the car dealer responded that it had been sold because those types of deals sell quickly. Shorty after, I asked the car dealer again about the car because I felt that he was not being genuine with us, and he responded that there had been a "misprint," and that offer was no longer available. This response mad us very upset because the dealer made no effort to correct the "misprint" either in a subsequent advertisement and/or any signs in the car dealership informing us that there had been such "misprint." The agent went to speak to his manager and confirmed that it was in fact a "misprint" and that because of this, we were not entitled to accept the offer. Nevertheless, under basic contract principles, we believe we are entitled to this offer: there was a clear offer (the one in the advertisement) and a clear acceptance of such offer. If there was in fact a "misprint," the car dealership should have informed potential customers about this mistake. Instead, the car dealership unilaterally revoked the offer and did not honor what they had advertised. I have called the corporate office to inform them about the experience I had at this particular branch and to file an official complaint for false advertisement. I have a copy of the brochure that I would be happy to fax/scan over to you.Desired Settlement: I want to the Dealership to honor their advertisement so that I could purchase this car at this price. But for this particular advertisement, I would have never gone in to the car dealership to inquire about the car. It was extremely disheartening to experience such bad faith business practice.

Business

Response:

Hello, I am sorry to hear about the unfortunate way that this situation was handled. Certainly there was a misprint on this vehicle and it was the only misprinted vehicle in the pamphlet of 34 New and Used vehicles that were featured in the ad. We did have a bunch of calls on the vehicle as it was priced almost $10,000 below what should have been printed. This was not an intentional procedure in attempts to bring people in to see this vehicle as it would turn everyone off when we told them it was a misprint and the vehicle is $10,000 more. I have pulled the Salesman in who interacted with this client to train him on getting a Manager involved immediately to explain the situation and apologize that he was not well informed about how to properly care for our clients in this situation. I would be very happy to reimburse Ms. [redacted] for her gas and time wasted for coming down to investigate the Subaru, but unfortunately we would not be able to honor the misprinted price and we have sold and delivered the vehicle to another client in the meantime since Ms. [redacted]' visit. Again we do not practice false advertising as was insinuated in the complaint and have had the Advertising Company which misprinted the price write a letter of apology for the misprint. We do strive for 100% customer satisfaction and certainly apologize that this misprint and a new salesman caused us not to be able to live up to our high standards.

Thank You,

Jason H[redacted]

GM Executive Honda

Review: Sales respresentative [redacted] advised numerous times during sales transaction that automobile would not require any paid maintenance during entire life of the lease (3 years) and would only require oil changes which would be free of charge. I am now on my second time having to pay for service in less than 2 years. When I contacted sales rep and manager ([redacted]) I was told that was never stated and was basically accused of being stupid and a liar. I have also filed a complaint with the [redacted] Corporation for misleading sales practices.Desired Settlement: I would like the maintenance free of charge for the life of the lease as I was advised maintenance other than oil changes would not even be required. Now I am losing my time and money.

Business

Response:

To Whom it may concern at the Revdex.com,

We have received a letter of complaint ID [redacted] from a [redacted]. The complaint is regarding the maintenance of her 2011 [redacted] CR-V and her treatment from our Sales Manager [redacted]. I was very upset to hear that Ms. [redacted] felt accused of "being stupid and a liar", this is definitely not something that was intended and we are sincerely apologetic if this was the way she interpreted the conversation. Executive [redacted] strives for 100% Customer Satisfaction and it seems we let Ms [redacted] down in this. I have left message with Ms. [redacted] to discuss the matter further to try and explain our program in a more understandable and less accusatory manner, one in which we can make Ms. [redacted] feel good about her relationship with Executive [redacted]. We have had a Free Oil Change Program in the past that has taken a big chunk of maintenance costs away from our clients in return for their Loyalty in doing all their other routine maintenance her at the Dealership. During my investigation with the Salesman and Sales Manager, it seems in this instance that Ms [redacted] has confused the need for routine maintenance with the fact that the CR-V does not need a Tune Up for 105 Thousand miles. I feel that after we are able to talk we can come to terms to make Ms [redacted] happy and keep the integrity of our great program in place. I will be happy to update you on this matter as things progress as Executive [redacted] is in no way trying to mislead any of our great clients.

Thank you,

Review: I HAD MY CAR SCHEDULED FOR AN OIL CHANGE AND THEN TO SEE IF IT WAS A TIRE OR ALIGNMENT ISSUE THAT WAS CAUSEING A VIBRATION IN THE FRONT. WAS INFORMED THAT A ROAD TEST MAY BE NEEDED AND OF THE CHARGE. WHEN HAVING MY OIL CHANGED IT INCLUDES A VISUAL INSPECTION OF MY CAR TIRES AMONG OTHER THINGS. WHEN I CALLED TO CHECK ON MY CAR I WAS INFORMED THAT IT WAS THE WEAR PATTERN ON THE TIRES CAUSING THE VIBRATION AND THAT THIS WAS DETECTED UPON A VISUAL INSPECTION. I THEN ASKED ABOUT THE ROAD TEST AND WAS TOLD THAT IT WAS STILL PREFORMED EVEN THOUGH THIS WAS SOMETHING THAT SHOULD HAVE BEEN DETECTED WHEN DOING THE FIRST SERVICE SCHEDULED. WAS THEN TOLD THAT THE ROAD TEST LEAD THEM TO HEAR AND DETECT OTHER NOISES BUT TO DETERMINE WHAT THOSE WERE THEY WOULD NEED TO FURTHER ROAD TEST AT ADDITIONAL CHARGES. I DO NOT UNDERSTAND THE NEED FOR THE FIRST ROAD TEST. FURTHER MORE I DO NOT UNDERSTAND THE NEED FOR FURTHER ROAD TESTING AT AN ADDITIONAL CHARGE WHEN THE FIRST ROAD TEST WASNT EVEN NEEDED IF THEY PREFORMED MY SERVICES AS SCHEDULED.Desired Settlement: I WOULD LIKE TO BE CREDITED FOR THE ROAD TEST THAT WASNT NEEDED IF THEY WOULD HAVE PREFORMED THE WORK ORDER AS I HAD SCHEDULED/REQUESTED.

Business

Response:

Good Morning, we are in the process of reaching out to [redacted] to clear up her concerns about the last Servicing she had at our Dealership. In reviewing this concern with my Service Manager and the Service Advisor whom helped [redacted], we had never charged [redacted] for a Diagnostic Road Test. The charge was discussed as a possibility to further diagnose her issues, but never charged to her according to all of our documentation. Certainly if [redacted] has a receipt showing that she paid $50 for this Road Test I would be happy to refund her if she is not happy with the outcome, but all we have documented is a charge for wiper blades and rear insert on her last Service with the concerns of her vibration. It is customary for our business to charge a diagnostic fee when looking over a vehicle for an issue, but often credited towards the repair if the client chooses to fix the issue with us. I will certainly update the Revdex.com when we make contact with the client. Thank You,Jason H[redacted]GM Executive Honda

Review: I bought a car from Executive Honda in [redacted] about a month ago. When I first picked out a car, the finance person at this business said I would be getting a low interest loan to buy the car. He said it was going to be around 4% - 5 %. So I made a down payment on the car that night. I came back to purchase the car a few days later, only to be told that the only loan they could get me was a loan that was 19%. I have a good credit rating, but they said it was because I didn't have a credit card. I bought the car that night, as I felt pressured to do so because I set up insurance, already made a down payment, etc. They also increased the amount of the price of the car from $14,600 to $15,574 as the original cash price without tax or other fees between the Sunday I gave them the down payment to Wednesday when I bought the car. So I signed the loan and I'm now wondering if this high interest rate is legal in ** and also if this pressured situation is how they get people to sign loans with such a high rate and buy cars with increasing the price without telling the buyer.Desired Settlement: I would like my loan to be refinanced by Executive Honda dealership at a 5% rate, as they promised I would get when I first picked out the car and I would like the price of the car to be decreased to the original $14,600.00.

Business

Response:

Hello, I am currently working with Mr. [redacted] and his mother to understand where the confusion is on the sale price of the 2012 [redacted] he purchased. The original handwritten purchase order which is signed on April 26th is actually a hundred dollars higher than the finalized purchase order which he signed on April 29th. Due to privacy laws I would rather not send the Revdex.com copies of this but have furnished them to his family. As far as the interest rate goes, we unfortunately are not a banking institution and only a middleman for the banks to furnish loans to the consumer - we have no ability to dictate to the banks what they should and should not approve and at what rate they are to do business at. The Finance Mgrs would only suggest that they have seen rates for certain terms but the clients rates would be determined by the bank based off of each individuals credit worthiness. While investigating this claim the client was given every opportunity to not go through with the transaction and asked to make a call to discuss the matter with a family member. After such conversation Mr. [redacted] indicated to our Finance Dept that this option would work for him and decided to move forward with the purchase. We are a fortunate Company which does not rely on pressuring our clients into making quick decisions and I apologize to Mr. [redacted] that he felt pressured because he already set up Insurance and made the down payment, we most certainly would have refunded his deposit had he not wanted to move forward. I am in discussions with Mr. [redacted] and his mother and hope to be able to make them feel better about their buying decisions. We strive for 100% Customer Satisfaction and it is unfortunate that we have not been able to provide that to Mr. [redacted] thus far. Please feel free to contact me with any other questions that you may have regarding this matter. Thanks,[redacted]

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Description: Auto Dealers - New Cars, Auto Parts & Supplies - New, Auto Services, New Car Dealers (NAICS: 441110)

Address: 1194 N Colony Rd, Wallingford, Connecticut, United States, 06492

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