Initial Business Response / [redacted] (1000, 7, 2015/08/12) */ Contact Name and Title: [redacted] - GM Contact Phone: XXX-XXX-XXXX Contact Email: ***@executivehotels.net Dear T***, First I hope your husbands surgery folland recover continues to be successful, and our apologies upon check out for any frustrations I also apologize if our hotel guest services team was not clear in our stated charges for the garage or parking fees and the minimal time required for the valet service to retrieve your carThe hotel and garage charges per hours from the time one issues their car to the garage, [redacted] may have been two nights at the hotel but longer than hours in the garageThis has since been adjusted to your hotel invoice and was not charged Lastly, in relation to any parking ticket from the meter, [redacted] had my contact information since your departure in May where if a parking ticket was under our control, our hotel would be happy to review the reimbursement of suchHowever, since this is the first notice of such I would suggest that [redacted] contact me directly urgently to resolve such Lastly as we spoke, in May, I was able to resolve your concerns on the charges and understand the escalation of your frustration on the check-out dateAgain, I wish [redacted] and your husband a safe recovery Best regards, [redacted] - General Manager Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I left bill a message .I have not heard back from him..I would like for them to pay for my ticket that I got from the meter maid while I was inside the hotel ,talking to connie about the extra charges and I alway think that they should compensate me on the stress and frustration they cause me Final Consumer Response / [redacted] (2000, 13, 2015/09/09) */ I talked to the general manager [redacted] today ,he stated that he will refund me the for the ticket I got while I was inside talking to connie about the charges and also he will rememburised me two night parking
Initial Business Response /* (1000, 7, 2015/08/12) */
Contact Name and Title: [redacted] - GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@executivehotels.net
Dear T. [redacted], First I hope your husbands surgery follow-up and recover continues to be successful, and our apologies upon check...
out for any frustrations.
I also apologize if our hotel guest services team was not clear in our stated charges for the garage or parking fees and the minimal time required for the valet service to retrieve your car. The hotel and garage charges per 24 hours from the time one issues their car to the garage, [redacted] may have been two nights at the hotel but longer than 48 hours in the garage. This has since been adjusted to your hotel invoice and was not charged.
Lastly, in relation to any parking ticket from the meter, [redacted] had my contact information since your departure in May 2015 where if a parking ticket was under our control, our hotel would be happy to review the reimbursement of such. However, since this is the first notice of such I would suggest that [redacted] contact me directly urgently to resolve such.
Lastly as we spoke, in May, I was able to resolve your concerns on the charges and understand the escalation of your frustration on the check-out date. Again, I wish [redacted] and your husband a safe recovery.
Best regards,
[redacted] - General Manager
Initial Consumer Rebuttal /* (3000, 10, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I left bill a message .I have not heard back from him..I would like for them to pay for my ticket that I got from the meter maid while I was inside the hotel ,talking to connie about the extra charges and I alway think that they should compensate me on the stress and frustration they cause me ..
Final Consumer Response /* (2000, 13, 2015/09/09) */
I talked to the general manager [redacted] today ,he stated that he will refund me the 127 for the ticket I got while I was inside talking to connie about the charges and also he will rememburised me two night parking..
Initial Business Response / [redacted] (1000, 7, 2015/08/12) */ Contact Name and Title: [redacted] - GM Contact Phone: XXX-XXX-XXXX Contact Email: ***@executivehotels.net Dear T***, First I hope your husbands surgery folland recover continues to be successful, and our apologies upon check out for any frustrations I also apologize if our hotel guest services team was not clear in our stated charges for the garage or parking fees and the minimal time required for the valet service to retrieve your carThe hotel and garage charges per hours from the time one issues their car to the garage, [redacted] may have been two nights at the hotel but longer than hours in the garageThis has since been adjusted to your hotel invoice and was not charged Lastly, in relation to any parking ticket from the meter, [redacted] had my contact information since your departure in May where if a parking ticket was under our control, our hotel would be happy to review the reimbursement of suchHowever, since this is the first notice of such I would suggest that [redacted] contact me directly urgently to resolve such Lastly as we spoke, in May, I was able to resolve your concerns on the charges and understand the escalation of your frustration on the check-out dateAgain, I wish [redacted] and your husband a safe recovery Best regards, [redacted] - General Manager Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I left bill a message .I have not heard back from him..I would like for them to pay for my ticket that I got from the meter maid while I was inside the hotel ,talking to connie about the extra charges and I alway think that they should compensate me on the stress and frustration they cause me Final Consumer Response / [redacted] (2000, 13, 2015/09/09) */ I talked to the general manager [redacted] today ,he stated that he will refund me the for the ticket I got while I was inside talking to connie about the charges and also he will rememburised me two night parking
Initial Business Response /* (1000, 7, 2015/08/12) */
Contact Name and Title: [redacted] - GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@executivehotels.net
Dear T. [redacted], First I hope your husbands surgery follow-up and recover continues to be successful, and our apologies upon check...
out for any frustrations.
I also apologize if our hotel guest services team was not clear in our stated charges for the garage or parking fees and the minimal time required for the valet service to retrieve your car. The hotel and garage charges per 24 hours from the time one issues their car to the garage, [redacted] may have been two nights at the hotel but longer than 48 hours in the garage. This has since been adjusted to your hotel invoice and was not charged.
Lastly, in relation to any parking ticket from the meter, [redacted] had my contact information since your departure in May 2015 where if a parking ticket was under our control, our hotel would be happy to review the reimbursement of such. However, since this is the first notice of such I would suggest that [redacted] contact me directly urgently to resolve such.
Lastly as we spoke, in May, I was able to resolve your concerns on the charges and understand the escalation of your frustration on the check-out date. Again, I wish [redacted] and your husband a safe recovery.
Best regards,
[redacted] - General Manager
Initial Consumer Rebuttal /* (3000, 10, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I left bill a message .I have not heard back from him..I would like for them to pay for my ticket that I got from the meter maid while I was inside the hotel ,talking to connie about the extra charges and I alway think that they should compensate me on the stress and frustration they cause me ..
Final Consumer Response /* (2000, 13, 2015/09/09) */
I talked to the general manager [redacted] today ,he stated that he will refund me the 127 for the ticket I got while I was inside talking to connie about the charges and also he will rememburised me two night parking..