Executive Kia

To Whom It May Concern, Once again I personally have not heard from [redacted] since we last spoke in my officeWhen we last spoke she did make mention of a noise coming from underneath the vehicleI did in fact say to her if there was a safety issue we would take care of it for herWhen she came to have the vehicle inspected our service department found the struts to be noisy but not a safety issue I do also know she had an issue with the window in the past but we never denied helping to fix that issueAs with all our customers we have been and will continue to be accommodating in the futureI can be reached at ###-###-#### if you would like to discuss this matter further [redacted] **

To whom it may concern, I continue to have issues with my carSince purchasing the car, it had made a noise, that no one has taken care ofWhen bringing car the last time for service, I had once again mentioned it and it was ixedWhen speaking to the service manager he stated to me that it was the struts and that the extended warranty did not cover itWhen speaking to [redacted] the general manager he stated to me that he was gonna make sure the car is fixed so that I have no more issues with itAlso my right passenger window will not go up, only when its controlled by the driver sideI have put a good amount of money down for the car, when he mentioned about putting me in another car I thought that deposit was going to be used towards another vehicle, but because it wasn't I was denied by the bank, that's why I mentioned co signerThis car is not reliable for my familyToo many repairs have been made to this vehicle and the issues continue to happenStruts are still a problemIt was said that they were not a safety issue, and window still a problem [redacted] said he would take care of us, but it seems like now, he's just ignoring the continuous problems Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] [redacted]

To Whom It May Concern,
Ms*** and I have spoken numerous times in regards to the issues she has had on the *** *** she purchased from us back in February with 92,miles on it.
The vehicle in mention has been to our service department a few times over the past few months for different issues Each time we have supplied Ms. ***
with transportation and have fixed the concern at no cost to her. The vehicle was last in our service department on 11/26/and now has 106,miles on itAlthough we understand the frustration from Ms***, we have done everything possible to help. At one point we were trying to help Ms*** get into another
vehicle but were unable to do so due to the credit situation at hand. During our last conversation, Ms*** had mentioned she may be able to get a co-signer to help her get into another vehicleI also gave Ms*** my cell phone number and told her she could call me at anytime if she has any further issuesI have not heard from Ms*** since that dayPlease feel free to contact me with
any further questions or concerns
*** *** **
*** ***
Executive Kia
###-###-####
***

From: [redacted] Sent: Tuesday, November 25, 2014 9:30 AMTo: [redacted]...

Subject: Claim  
Hello, my name is [redacted]. I have just filed a claim, the id # is [redacted]. I have been having continuous mechanical issues with my car since I financed it. Car has had several parts that have had to be replaced. At one point the car was at the shop for a month and a half. When giving the car back after repairs made, I had to bring it back after only having it for a day. I have spoken to General Manager about getting out of this car, at one point I thought I was, until I received a email from him saying that the banks he contacted had denied the loan. I am desperately seeking help with this situation. I am stressed and frustrated with all this. Please help!!! Sent from [redacted] Mail on Android

To whom it may concern,
I continue to have issues with my car. Since purchasing the car, it had made a noise, that no one has taken care of. When bringing car the last time for service, I had once again mentioned it and it was  ixed. When speaking to the service manager he stated to me that it was the struts and that the extended warranty did not cover it. When speaking to [redacted] the general manager he stated to me that he was gonna make sure the car is fixed so that I have no more issues with it. Also my right passenger window will not go up, only when its controlled by the driver side. I have put a good amount of money down for the car, when he mentioned about putting me in another car I thought that deposit was going to be used towards another vehicle, but because it wasn't I was denied by the bank, that's why I mentioned co signer. This car is not reliable for my family. Too many repairs have been made to this vehicle and the issues continue to happen. Struts are still a problem. It was said that they were not a safety issue, and window still a problem. [redacted] said he would take care of us, but it seems like now, he's just ignoring the continuous problems.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,[redacted]

To Whom It May Concern,
 
Once again I personally have not heard from [redacted] since we last spoke in my office. When we last spoke she did make mention of a noise coming from underneath the vehicle. I did in fact say to her if there was a safety issue we would take care of it for her. When she came to have the vehicle inspected our service department found the struts to be noisy but not a safety issue.  I do also know she had an issue with the window in the past but we never denied helping to fix that issue. As with all our customers we have been and will continue to be accommodating in the future. I can be reached at ###-###-#### if you would like to discuss this matter further.
 
[redacted]

To Whom It May Concern,
 
After receiving the complaint from [redacted], I [redacted] General Manager of Executive Kia called a meeting with my sales manager, service manager and sales consultant involved in the referenced transaction.  The results were...

that although we did hear from [redacted] after she purchased the car about a couple complaints, she ended up bringing the car to a [redacted] dealer since the vehicle was still under factory warranty.  While the vehicle was at the [redacted] dealer the their service department called our service manager [redacted] to explain there was an issue with the brakes that was not covered under warranty. [redacted] gathered the information and touched base with me on the situation. Our decision was to take care of the car for [redacted] but for us to do the work since we were not comfortable with what [redacted] wanted to charge.  When our service manager called [redacted] to say we were going to get the car towed to us so we can handle the issue he was told never mind because [redacted] bought a new car.  We did not hear from [redacted] or [redacted] again so we assumed she traded the car in like we were told.  A week or two later I received a call from the bank [redacted] financed her [redacted] with asking questions because she had called them to ask for the [redacted] to be voluntarily repossessed. I never had any phone calls from [redacted] so I am not sure why she would say we were not responding to her calls. As our history shows we are always willing to help in unfortunate situations to keep our customers happy but we were not given the opportunity in this case. Please feel free to contact me with any further questions.
 
[redacted]
General Manager 
Executive Kia
 
Case Id - [redacted]

Review: I purchased a [redacted] from Executive Kia where I traded my [redacted]. The first problem I had was with the A/C I was hearing a funny noise coming from the vents they checked it out they found nothing. I ask to set a time where I could bring the car in so there can look at it and I got the round arounds. Well it was a Sunday afternoon when I was driving home with my daughter nephews and mom in the car and the brakes completely went out on me. God forbid there was a lot of cars on the road what could have happened, I contacted the sales person that same day knowing that there office would be close to to let him know ahead of time. The next day I called the office and was told I need to bring it to a [redacted] dealership so I brought the car with no brakes to a [redacted] Dealership. When I arrived I told them the problem with the car and what had happened. I stayed there for 7 hours waited on Executive to give the Dealership a solution to the problem and if there were going to get me in to a loaner car to no avail they stopped responding to the calls.Desired Settlement: I seeking a refund to the purchase of the new vehicle I had to buy on my behalf because I need my car to get to and from work, and emotional dis stress I am not settle for nothing more than that

Business

Response:

To Whom It May Concern,

Review: I PURCHASED A USED 2009 KIA SORENTO ON 03/15/2013, AND WHEN HAD PROBLEMS WITH IT AND WANTED TO RETURN IT/EXCHANGE FOR A DIFFERENT VEHICLE.

WHEN I CALLED ON 3/16/2013 EVERYONE WAS BUSY AND IT TOOK MORE THAN 3 HOURS FOR A RETURN CALL.I CALLED BACK AND LEFT ANOTHER MESSAGE, WHICH WAS RETURNED, AT 635PM, AND WAS ASKED TO GIVE HIM/[redacted] TIME TO TAKE TO [redacted] HIS SALES MANAGER.

ON 3/18/2013 I CALLED BACK AGAIN IN THE MORNING, AGAIN HAD WAS GIVEN THE RUN AROUND. SO I THEN WENT TO THE THE CREDIT UNION AND TOLD THEM OF THE PROBLEMS, AND THEN WENT TO KIA. I MET WITH [redacted] AND [redacted] AND ASKED [redacted] IF WE COULD CHANGE OUT THE VEHICLE SINCE THE CONTRACT WAS SO NEW, AND THE BANK HAD STILL NOT ISSUED A CHECK, I STATED ABOUT THE ENGINE NOISES, AND THE PULLING TO THE RIGHT. INSTEAD OF TRYING TO HELP, I WAS MEET WITH HOSTILITY BY [redacted] AND INFORMED THIS IS A LEGAL CONTRACT OH HOW HAPPY YOU WERE WHEN YOU GOT APPROVED ON FRIDAY, SO NOW WHAT YOU ARE HAVING BUYERS REMORSE, WELL YOU CANNOT DO THIS. I AGAIN STATED I JUST DID NOT FEEL SAFE, HE SAID HE WOULD HAVE SERVICE LOOK AT IT. AND THAT IS WHAT THEY DID [redacted] THE SERVICE MANAGER, SAID THE TRUCK IS SUPPOSE TO RUN LIKE THIS, AND THE SLIGHT PULL THE TRUCK MIGHT NEED AN ALIGINMENT, BUT AGAIN I WAS JUST NOT A VERY GOOD JUDGE OF THE VEHICLE SO I WAS TOLD. IT IS NOT THAT SIMPLE. [redacted] THE GM, KNEW ABOUT THE PROBLEM. HE CLOSED HIS EYES TO EVERYTHING AND LET [redacted], JUST MADE ME FEEL LIKE LESS OF A PERSON, NO ONE SHOULD EVER BE BELITTLED OR MADE TO FEEL LIKE THEY ARE CRAZY. JUST WORK WITH YOUR CUSTOMER. OR TRY TO MAKE A REASONABLE OFFER. AND I ASKED FOR MY VEHICLE BACK I WAS TOLD NO. I AM SO UNHAPPY WITH THE SALES AND SERVICE THAT I HAD PALPITATIONS, THE WHOLE TIME I WAS THERE AND NEED MY NITRO AS SOON AS I GOT HOME. AND I WAITED FOR [redacted] TO TALK TO US FROM 5:00-7:30PM AND HE WAS TO BUSY TO TALK TO MYSELF AND MY FRIEND WHO HAD DRIVEN FROM NEW HAVEN TO HELP ME BECAUSE I WAS SO UPSET AND CRYING.Desired Settlement: JUST TO REPLACE THE VEHICLE WITH WHAT I ORIGINALLY WANTED WHICH WAS THE 2009 JEEP THAT TODD SAID HE COULD NOT GET, FROM THE OTHER DEALERSHIP, BECAUSE HE COULD NOT REACH THE SALES MGR./GM THAT MORNING AND THAT THIS IS A BETTER VEHICLE/ CALLED IT BUYERS REMORSE, BUT IT IS NOT. I HAD THE TRUCK LOOKED AT BY ANOTHER MECHANIC WHO SAID THE PULLING IS FROM THE ALIGNMENT AND THERE WAS NO FULL DISCLOSURE OF ANY KIND AS TO IF THIS VHEICLE WAS EVER IN ANY ACIDENTS, OR EVER HAD ANY DAMAGES. I THOUGHT THIS WAS THE LAW. I GUESS NOT FOR KIA.

Business

Response:

Business Response /* (1000, 8, 2013/04/08) */

Contact Name and Title: [redacted] IV

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted].com

We have been in constant contact with [redacted] since the end of March. We did look at her Sorento back in March again to ensure the vehicle was safe and did not find any issues with the vehicle. Although we did not find any issues we still put [redacted] in a rental since she did not feel safe. We are working on getting [redacted] into another used vehicle but have not yet found one that has passed safety inspection and works for [redacted], her budget and her bank. Please feel free to contact me with any additional questions.

Review: COMPLETE STEERING FAILURE -used 2008 Nissan Altima-purchased 09/13.After being given a certificate of saftey inspection I was assured by Exec Kia that the vehicle I was spending $14,000 on was safe after their technicians had carried out a safety check. Also a 60 day warranty was provided I feel I should add I am a nanny by profession, everyone is entitled to a 100% safe vehicle but when transpoting other people children around I have been extra cautious about selecting the type of vehicle and also which companies to buy from. Just weeks after warranty expired I was driving home and THE STEERING COMPLETELY FAILED. Had I still been on the highway on my daily commute to and from work when this failure occurred I may not be here typing this complaint for myself, even worse if I had the 2 kids I takes care of in the vehicle with me.The vehicle was towed to Executive kia of Wallingford, I spoke to [redacted]. I was then called by someone who was in charge at service and after he looked at my car he told me a major clamp that holds the steering together was missing and its nothing he's seen before in his entire years of vehicle repairs.My main issue now is Executive Kia were not willing to take fault even though I was given a certificate of saftey inspection and a mojor saftey component like my steering had a potentially fatal fault which was over looked by Executive Kia's technicians. I had to pay the bill of $780 out of my own pocket for the repair (different repair shop from Executive Kia), a vehicle is vital for my work, I was backed into a corner where I had no time to fight my case. I am 25 years of age, this is my first car and I have recently moved into an apartment of my own and no longer living with parents, the timing couldnt have been any worse. I was shown no compassion, they were not willing to do anything for me to help. I feel they took full advantage of my lack of knowledge of vehicle mechanics and my quiet nature.Desired Settlement: I would like to be reimbursed for total cost of repairs $780. At this point in time Exec Kia's saftey inspection certificate holds no weight and it may aswel be a blank peice of paper while we drive dangerous sold from their establishment.

Business

Response:

Website Complaint Response:

This issue at hand is on a 2008 Nissan Altima with 92,923 miles purchased on 9/6/2013. At Executive Kia we offer all customers Exetended Warranties at time of purchase which [redacted] declined and unfortunately the issue at hand was outside of the 60 day/3,000 mile period. [redacted]'s complaint also mentions that we had spoke on this issue which is not correct. I reached out to [redacted] yesterday after she left me a voicemail and did not actually speak with her until today. With all that being said I asked for [redacted] to come and sit with me which she is unable to do until next Friday 1/3/2014 @ 2:00pm. She is going to bring details of the work that was done to the vehicle and her receipt of payment. Although we followed all guidelines we will try to help [redacted] some for the unfortunate unforseen circumstance.

Sent on: 12/20/2013 1:59:51 PM

Business

Response:

Website Complaint Response:

[redacted] and I sat on the above complaint. I had mentioned to [redacted] if she contacted us to talk more about the situation, because of the unforseen issue I would have paid for the labor to be done on the needed repair. With that being said Executive Kia is going to reimburse [redacted] in the amount of $240 for cost of labor. [redacted]'s response was as follows: Hello [redacted], I appreciate you taking the time to further investigate and even sitting down with me to try and come to an agreement. I will accept your offer of $240. The reason I took the car elsewhere was because I needed the car fixed ASAP and that was the lowest price the service manager had offered. I wasn't aware that anything else could be done. Thank you for compromising with me, Again, I really appreciate your efforts and will now consider you again in the future. Sincerely, [redacted].

Sent on: 1/3/2014 3:44:17 PM