Executive Motor Carz, Inc

Thank you for your exceptional service and helping me get my dream carI love it and your service was outstandingThank you so much

Initial Business Response /* (1000, 6, 2015/07/30) */
From start to finish of this deal we were transparent, up-front and honest..we have all the e-mail correspondence starting with the customer's initial inquiry about the vehicle to the last e-mail sent by us to the customer stating that due to
their lack of complaints til after a week of hectic weather had passed, plus a high estimated bill of damage we wanted to know what kind of resolution the customer was looking forThrough phone conversation the customer ascertained that we were responsible for the supposed hail damage and that we were responsible for fixing it, or giving them money back..even though the customer had seen multiple photos as well as being physically present at the sale and had failed to mention anything amissThe customer asked if there were any dents, scratches, imperfections in the paint, etc...we have proof that not only did the customer review our online pictures (there were 50+ photos, of which we still have and plan to submit), but also requested additional photos--We informed the customer via phone of the visible imperfections on the vehicle, and proceeded to send them additional photos which were shot that day in full sunlightThe customer was also physically present for the sale..both parties inspected the vehicle thoroughly, took it for a test drive, and agreed upon priceAs for the value of the vehicle..NADA retails this vehicle out at $6725; well above what the customer paid for itNADA takes into account mileage, added options, and the base model of a vehicle, so their estimated retail does not include the fact that our particular model had a clean 1-owner carfax report as well as being fully serviced by our mechanic, or the fact that this vehicle was mechanically sound (we have proof via e-mail that we informed the customer of all the major mechanical work we put into the vehicle, as well as receipts to back that claim)The point in saying this is that in no way did we sell this customer anything less than a quality used car, and it is certainly worth more than $2000, hail damage or not
In conclusion, we feel that we are not at fault nor did we fail to disclose any information about this vehicle externally, mechanically, or otherwiseWe do not feel we should be responsible for the "damages" to this vehicle when AThe customer and her partner were physically present and did an extensive inspection of the vehicle inside and out before agreeing to the purchase and BThe customer did not express any concern about the condition of the vehicle until after a week had passed, during which our area and surrounding areas were hit with multiple storms; the supposed damage could have occurred at any point during that time
Initial Consumer Rebuttal /* (2000, 8, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I accept their response and I understandI just wanted to discuss itThis would have been resolved right away, had they just talked to my husband instead of saying they'll call him back on multiple occassions and never didThe Revdex.com was my last option to try to resolve itI however, do not appreciate them implying it got hail damage here and I was trying to get them to fix it for meSorry I'm a honest person and would NEVER do that! Anyone can go online and see there was NO bad weather hereI even stated in my email a week later to them, I was going to pay for the damage myself, but was given a high estimate & felt I should reach out to the dealership as would anyoneAs far as pictures go, unless severely damaged it doesn't usually show upThe body shop took pix too and sure enough you can't see itI'd be more than happy to reach out to them and obtain the pix just to prove they aren't visible in pictures, since they brought up how many pix they sent meI was ok with the scratches and never disputed any of that and that comment was completely irrelevant because we weren't talking about thatIn my original complaint, I praised D for his honesty with the car and his wonderful customer service, so again author of the rebuttal needs to stay on track and not stray off on to any thing other than hail damageAs stated above I agree with this and case may be closed and kept private

I had a wonderful experience in purchasing my car through EMC, especially with the help of Arsh, the ownerHe made the buying process very straightforward and simple, and accommodated me at every opportunityI highly recommend purchasing your next car from EMC!

I just purchased a car there and they are the nicest group of people I have ever bought a car from on line, When the deal was finalized He did a video of the car being loaded in the trailer and took picture's and posted them to the Bill of Lading, I was really surprised to see him showing me every inch of that car getting ready to be transporteddefinetly STARS in my book all the wayThank you Arsh !!

Initial Business Response /* (1000, 6, 2015/07/30) */
From start to finish of this deal we were transparent, up-front and honest..we have all the e-mail correspondence starting with the customer's initial inquiry about the vehicle to the last e-mail sent by us to the customer stating that...

due to their lack of complaints til after a week of hectic weather had passed, plus a high estimated bill of damage we wanted to know what kind of resolution the customer was looking for. Through phone conversation the customer ascertained that we were responsible for the supposed hail damage and that we were responsible for fixing it, or giving them money back..even though the customer had seen multiple photos as well as being physically present at the sale and had failed to mention anything amiss. The customer asked if there were any dents, scratches, imperfections in the paint, etc...we have proof that not only did the customer review our online pictures (there were 50+ photos, 20 of which we still have and plan to submit), but also requested additional photos--We informed the customer via phone of the visible imperfections on the vehicle, and proceeded to send them 11 additional photos which were shot that day in full sunlight. The customer was also physically present for the sale..both parties inspected the vehicle thoroughly, took it for a test drive, and agreed upon price. As for the value of the vehicle..NADA retails this vehicle out at $6725; well above what the customer paid for it. NADA takes into account mileage, added options, and the base model of a vehicle, so their estimated retail does not include the fact that our particular model had a clean 1-owner carfax report as well as being fully serviced by our mechanic, or the fact that this vehicle was mechanically sound (we have proof via e-mail that we informed the customer of all the major mechanical work we put into the vehicle, as well as receipts to back that claim). The point in saying this is that in no way did we sell this customer anything less than a quality used car, and it is certainly worth more than $2000, hail damage or not.
In conclusion, we feel that we are not at fault nor did we fail to disclose any information about this vehicle externally, mechanically, or otherwise. We do not feel we should be responsible for the "damages" to this vehicle when A. The customer and her partner were physically present and did an extensive inspection of the vehicle inside and out before agreeing to the purchase and B. The customer did not express any concern about the condition of the vehicle until after a week had passed, during which our area and surrounding areas were hit with multiple storms; the supposed damage could have occurred at any point during that time.
Initial Consumer Rebuttal /* (2000, 8, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I accept their response and I understand. I just wanted to discuss it. This would have been resolved right away, had they just talked to my husband instead of saying they'll call him back on multiple occassions and never did. The Revdex.com was my last option to try to resolve it. I however, do not appreciate them implying it got hail damage here and I was trying to get them to fix it for me. Sorry I'm a honest person and would NEVER do that! Anyone can go online and see there was NO bad weather here. I even stated in my email a week later to them, I was going to pay for the damage myself, but was given a high estimate & felt I should reach out to the dealership as would anyone. As far as pictures go, unless severely damaged it doesn't usually show up. The body shop took pix too and sure enough you can't see it. I'd be more than happy to reach out to them and obtain the pix just to prove they aren't visible in pictures, since they brought up how many pix they sent me. I was ok with the scratches and never disputed any of that and that comment was completely irrelevant because we weren't talking about that. In my original complaint, I praised D for his honesty with the car and his wonderful customer service, so again author of the rebuttal needs to stay on track and not stray off on to any thing other than hail damage. As stated above I agree with this and case may be closed and kept private.