Executive Parking Services

[redacted] *** [redacted] Dear [redacted] :We received a call on October **, with regard to a broken key The claimant was [redacted] who was driving her mother’s Honda to her high school reunion Upon speaking with [redacted] she was very aggressive, arrogant, and condescending She was immediately told that all of our calls are being recorded for quality assurance and if she refused to calm down and speak like a human being our conversation would be terminated When asked what her complaint was she stated that the key to her car was broken by the valet attendant at Mint restaurant Upon speaking with the attendant and doing our own internal investigation we have come to the conclusion that the key was not broken by the attendant but as even stated in the complaint that the casing that protects the remote was slightly loose and not broken When the customer was ready to leave the restaurant the car alarm went off At this point the attendant gave the unbroken key back to the claimant so she could try to deactivate the alarmThe attendant stated he knew nothing about pressing any alarm buttons on the door panel to silence the alarm as stated by the claimant (the only way to deactivate the alarm is by using the remote or putting the key in the driver’s door and turning the key) He gave the key back to the claimant in one pieceThe claimant attempted to start her vehicle by putting her key in the ignitionWhen turning the key, she broke her own key and then tried to blame it on the attendant Never was Jimmy rude or made light of the situation Jimmy also asked the customer how many miles she had on her vehicle and she was very evasive and said it was none of his business to know The point that Jimmy was trying to make was that the car was years old with most likely well over 100,miles on it and the key was probably used thousands of times to start and turn off the car as well as the alarm system In all fairness he offered to prorate the cost of the key since it was used for years, thousands of times, and handed back to the customer unbroken and in the same condition the attendant received it inThe claimant was not satisfied with that suggestion and threatened to sue the company We also received a call from the claimant’s mother who said she was the owner of the Honda and was letting her daughter borrow the car to go to her high school reunionThe mother stated she worked for a law firm and when asked if she was an attorney and which firm she worked for, she refused to answer and abruptly hung up the phone.Upon our investigation, we find the damage was solely caused by the claimant herself and therefore we feel strongly that there is no liability on our part and we are respectfully denying her claim Thank you very much for your time and attention with regard to this complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business needs to reread their own response! The opening of their response alleged that I was “aggressive, arrogant and condescending” during my conversation with Jimmy-all of which are common adjectives to describe someone being rude which I was none of the above Considering the fact that they boastfully told me that the conversation was being recorded, such allegations should not be made! Secondly, yes I did call the business on Sunday because the valet attendant and an employee at Mint Restaurant said that I could attempt to call and leave a message because they believed that the business would still be open that day Due to the fact that I got a business recording, I simply left a message with my contact information When I did not receive a call back on Monday, I called again, only to receive a recording stating that they were closed -- I left another message I decided to google the company to find out their hours of operation and I realized that I was calling within the appropriate hours so I left an aggressive voicemail It was then that Jimmy called back I spoke with him and was MORE THAN COOPERATIVE-I WAS NOT RUDE! The attendant DID NOT return the key in the condition that it was given to him The car was in park, the ignition was not turned off Therefore, I never physically handed him the key! The reason why the alarm kept going off upon leaving the restaurant was because the front and back casing of the key was loose which I mentioned in my original response! I mentioned the fact that the buttons were not aligned in my second complaint in order to further explain why he was unable to deactivate the alarm The business continues to allege that I broke the key on my own However let’s lay out two scenarios: 1) if I broke the key on my own AFTER I attempted to turn on the ignition, then why was the valet attendant unable to deactivate the alarm PRIOR to me turning on the ignition?! Clearly there was something wrong with the key before I even turned the ignition on yet the key was in adequate condition to start the car and allow me to drive to the restaurant in the first place! 2) If I broke the key prior to the night in question, how is it that the car was not only able to drive to the restaurant, but also, how was the valet attendant able to lock my car upon parking the vehicle (a car alarm is only going to go off when a car IS LOCKED)?! The business is so focused on my mother’s place of employment, my tone on the phone, and other unnecessary matters-yet, they cannot provide a justifiable explanation of why the key magically is unresponsive to the alarm system And lastly, my mother’s mentioning of her place of employment was simply to inform Jimmy (who arrogantly mentioned that the calls were being recorded) that she understands this policy because her place of employment handles clients in the same manner Thus, further questions regarding her status at her place of employment were not only petty, but unnecessary; simply put, that’s not Jimmy’s business- he should stick to the matter at hand! Jimmy did mention to both my Mother and me that he would prorate the cost of the key over years and wanted to know the mileage of the car He was told by my Mom that she would need that in writing, of course he refused to reveal his “Bio” and said she can go ahead and sue him She got annoyed, asked if that’s the way he wants to handle the matter and abruptly hung upAttached are complaints on the GOOGLE website from previous patrons who have also experienced CONSISTENT inferior/unprofessional service from Executive Parking In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business needs to
reread their own response! The opening of their response alleged that I was
“aggressive, arrogant and condescending” during my conversation with Jimmy-all
of which are common adjectives to describe someone being rude which I was none of
the above. Considering the fact that they boastfully told me that the
conversation was being recorded, such allegations should not be made!
Secondly, yes I did call the business on Sunday because the valet attendant and
an employee at Mint Restaurant said that I could attempt to call and leave a message because they
believed that the business would still be open that day. Due to the fact
that I got a business recording, I simply left a message with my contact
information. When I did not receive a call back on Monday, I called
again, only to receive a recording
stating that they were closed -- I left another message I decided to
google the company to find out their hours of operation and I realized that I
was calling within the appropriate hours so I left an aggressive
voicemail. It was then that Jimmy called back. I spoke with him and
was MORE THAN COOPERATIVE-I WAS NOT RUDE! The
attendant DID NOT return the key in the condition that it was given to
him. The car was in park, the ignition was not turned off.
Therefore, I never physically handed him the key! The reason why the
alarm kept going off upon leaving the restaurant was because the front
and back casing of the key was loose which I mentioned in my original response!
I mentioned the fact that the buttons were not aligned in my second complaint
in order to further explain why he was unable to deactivate the alarm.
The business continues to allege that I broke the key on my own. However
let’s lay out two scenarios: 1) if I broke the key on my own AFTER I attempted
to turn on the ignition, then why was the valet attendant unable to deactivate
the alarm PRIOR to me turning on the ignition?! Clearly there was
something wrong with the key before I even turned the ignition on…yet the key
was in adequate condition to start the car and allow me to drive to the
restaurant in the first place! 2) If I broke the key prior to the
night in question, how is it that the car was not only able to drive to
the restaurant, but also, how was the valet attendant able to lock my car upon
parking the vehicle (a car alarm is only going to go off when a car IS
LOCKED)?! The business is so focused on my mother’s place of employment,
my tone on the phone, and other unnecessary matters-yet, they cannot provide a
justifiable explanation of why the key magically is unresponsive to the alarm
system. And lastly, my mother’s mentioning of her place of employment was
simply to inform Jimmy (who arrogantly mentioned that the calls were being
recorded) that she understands this policy because her place of employment
handles clients in the same manner. Thus, further questions regarding her
status at her place of employment were not only petty, but unnecessary; simply
put, that’s not Jimmy’s business- he
should stick to the matter at
hand! Jimmy did mention to both my Mother and me
that he would prorate the cost of the key over years and wanted to know the
mileage of the car. He was told by my Mom that she would need that in
writing, of course he refused to reveal his “Bio” and said she can go ahead and
sue him. She got annoyed, asked if that’s the way he wants to handle the
matter and abruptly hung up.Attached
are complaints on the GOOGLE website from previous patrons who have also experienced
CONSISTENT inferior/unprofessional service from Executive Parking
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

[redacted]            
[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted]:We received a call...

on October **, 2015 with regard to a
broken key.  The claimant was [redacted] who was driving her mother’s 2009 Honda to her high school
reunion.  Upon speaking with [redacted]
she was very aggressive, arrogant, and condescending.  She was immediately told that all of our calls
are being recorded for quality assurance and if she refused to calm down and
speak like a human being our conversation would be terminated.  When asked what her complaint was she stated
that the key to her car was broken by the valet attendant at Mint restaurant.  Upon speaking with the attendant and doing
our own internal investigation we have come to the conclusion that the key was
not broken by the attendant but as even stated in the complaint that the casing
that protects the remote was slightly loose and not broken.  When the customer was ready to leave the
restaurant the car alarm went off.  At
this point the attendant gave the unbroken key back to the claimant so she
could try to deactivate the alarm. The attendant stated he knew nothing about
pressing any alarm buttons on the door panel to silence the alarm as stated by
the claimant (the only way to deactivate the alarm is by using the remote or
putting the key in the driver’s door and turning the key).  He gave the key back to the claimant in one
piece. The claimant attempted to start her vehicle by putting her key in the
ignition. When turning the key, she broke her own key and then tried to blame
it on the attendant.  Never was Jimmy
rude or made light of the situation.  Jimmy also asked the customer how many miles she had on her vehicle and
she was very evasive and said it was none of his business to know.  The point that Jimmy was trying to make was
that the car was 7 years old with most likely well over 100,000 miles on  it and the key was probably used thousands of
times to start and turn off the car as well as the alarm system.  In all fairness he offered to prorate the
cost of the key since it was used for 7 years, thousands of times, and handed
back to the customer unbroken and in the same condition the attendant received
it in. The claimant was not satisfied with that suggestion and threatened to
sue the company.  We also received a call
from the claimant’s mother who said she was the owner of the 2009 Honda and was
letting her daughter borrow the car to go to her high school reunion. The
mother stated she worked for a law firm and when asked if she was an attorney
and which firm she worked for, she refused to answer and abruptly hung up the
phone.Upon our investigation, we find the damage was solely
caused by the claimant herself and therefore we feel strongly that there is no
liability on our part and we are respectfully denying her claim.  Thank you very much for your time and attention with
regard to this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 The accusation that I
was rude and arrogant during our initial conversation is completely
false.  The attendant gave me a card with a phone number and I called and
left several messages but they were ignored.  Finally, on my last
voicemail I left a message that was more aggressive, and that’s when Jimmy
responded and announced that the call was being recorded.  Relieved that
someone finally called back, I was more than cooperative in explaining my
situation.  To propose the theory that I originally gave the valet
attendant the key in a damaged state is ridiculous, because with a damaged key
that cannot deactivate the alarm, and simultaneously not turn on the ignition,
how would I have been able to get to the restaurant in the first
place?   Moreover, in order to turn the ignition on/off, one would
have to slightly push the key and turn it.  Referring to Jimmy’s theory: 
if the key was already damaged upon my arrival and in three pieces (as the
attendant claims that’s how it was given to him), the attendant would not have
been able to get the key itself from the ignition (because it is both thin and
short).  The key was returned to me with
the front and back casing very loose (apparently an attempt was made to put the
casing back together), but as I mentioned in my original complaint, the buttons
could not line up, which consequently made it impossible to deactivate the
alarm and start the car.  The
valet attendant did in fact temporarily deactivate tHE ARLAM by touching the
buttons on the door panel.Jimmy’s questions
regarding my mother’s place of employment, and her position there were not only
intrusive, but also irrelevant – we are talking about “apples and
oranges”.  I did not mention the conversation he had with my Mother
because from a legal standpoint, that would be considered “hearsay” – however,
since he has mentioned it in his response, I would like to report that she
called the office and left more than one message before Jimmy returned her
call.  He mentioned to her that the call is being recorded and she
responded that she understands as she works with a law firm and calls are
registered.  He proceeded to tell her that he offered to retract the cost
of the key over a 7- year period.  She requested that this be put in
writing which Jimmy refused.  When he was asked for his last name, he
refused but offered a fax number instead and remarked that she can go ahead and
sue him.  She asked him if that’s the way he wants to handle the matter –
he didn’t respond, so she abruptly hung up the phone. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]            
[redacted]Dear [redacted]...

[redacted]:We received a call on October **, 2015 with regard to a
broken key.  The claimant was [redacted] who was driving her mother’s 2009 Honda to her high school
reunion.  Upon speaking with [redacted]
she was very aggressive, arrogant, and condescending.  She was immediately told that all of our calls
are being recorded for quality assurance and if she refused to calm down and
speak like a human being our conversation would be terminated.  When asked what her complaint was she stated
that the key to her car was broken by the valet attendant at Mint restaurant.  Upon speaking with the attendant and doing
our own internal investigation we have come to the conclusion that the key was
not broken by the attendant but as even stated in the complaint that the casing
that protects the remote was slightly loose and not broken.  When the customer was ready to leave the
restaurant the car alarm went off.  At
this point the attendant gave the unbroken key back to the claimant so she
could try to deactivate the alarm. The attendant stated he knew nothing about
pressing any alarm buttons on the door panel to silence the alarm as stated by
the claimant (the only way to deactivate the alarm is by using the remote or
putting the key in the driver’s door and turning the key).  He gave the key back to the claimant in one
piece. The claimant attempted to start her vehicle by putting her key in the
ignition. When turning the key, she broke her own key and then tried to blame
it on the attendant.  Never was Jimmy
rude or made light of the situation.  Jimmy also asked the customer how many miles she had on her vehicle and
she was very evasive and said it was none of his business to know.  The point that Jimmy was trying to make was
that the car was 7 years old with most likely well over 100,000 miles on  it and the key was probably used thousands of
times to start and turn off the car as well as the alarm system.  In all fairness he offered to prorate the
cost of the key since it was used for 7 years, thousands of times, and handed
back to the customer unbroken and in the same condition the attendant received
it in. The claimant was not satisfied with that suggestion and threatened to
sue the company.  We also received a call
from the claimant’s mother who said she was the owner of the 2009 Honda and was
letting her daughter borrow the car to go to her high school reunion. The
mother stated she worked for a law firm and when asked if she was an attorney
and which firm she worked for, she refused to answer and abruptly hung up the
phone.Upon our investigation, we find the damage was solely
caused by the claimant herself and therefore we feel strongly that there is no
liability on our part and we are respectfully denying her claim.  Thank you very much for your time and attention with
regard to this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]          
[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted]:It was never mentioned that [redacted] was rude in the
initial response, however but now that she mentioned it, I would also like to
add rude to describe [redacted]' attitude during our initial
conversation.  [redacted] first called
on the weekend and left a message, which was returned on Monday when our office
reopened.  [redacted] was informed that
our office is closed on the weekends and we apologized for not getting back to
her sooner. Referring back to our initial investigation the attendant states
that when [redacted] arrived he gave her a valet ticket, parked her car, took
the key out of the ignition, and hung it up on the key board.  The attendant never dropped or misplaced the
key after parking [redacted] mother’s  2009 Honda, and there is no way the attendant
could have caused the casing to become loose simply by parking the car, turning
off the ignition, and hanging up the key. The attendant returned the key to [redacted] in the same condition he received it. To refresh [redacted]' memory,
in her original complaint, there was no mention of any buttons not lining up as
stated in her answer.   Also, the
attendant did not deactivate the alarm by touching buttons on the door panel. [redacted] claims that in our theory she gave the attendant the key in a damaged
state, in 3 pieces. That is not what we said.   If she read our response carefully she would see we said she broke the
key (which was given back to her in one piece) when she was ready to leave, and
the key broke when she tried to start her mother’s 2009 Honda by pushing the
key in and turning it (which is how you start a 2009 Honda). There was no reason for Jimmy to discuss with [redacted]’ mother where she worked or what she did for a living until Jimmy felt
[redacted]' mother was trying to intimidate or threaten him by stating that
she worked for a law firm. Jimmy did not offer her that he would retract the
cost of the key over 7 years, but he actually offered to prorate the cost of
the key over 7 years.  [redacted]' mother
asked Jimmy to put this in writing and Jimmy told her that since she worked for
a law firm and was possibly an attorney she should write up the document and
fax it to the office so it could be reviewed. He also asked if [redacted]’
mother was an attorney and which law firm she worked for, but she refused to
answer and abruptly hung up the phone.  We
agree that [redacted]' mother’s place of employment and position are
absolutely irrelevant and [redacted]’ mother did a poor job in trying to use
that against us as leverage.We still find the damage was solely caused by the
claimant herself and therefore we feel strongly that there is no liability on
our part and we are respectfully denying her claim.  Thank you very much for your time and attention with
regard to this complaint again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business needs to
reread their own response! The opening of their response alleged that I was
“aggressive, arrogant and condescending” during my conversation with Jimmy-all
of which are common adjectives to describe someone being rude which I was none of
the above.  Considering the fact that they boastfully told me that the
conversation was being recorded, such allegations should not be made! 
Secondly, yes I did call the business on Sunday because the valet attendant and
an employee at Mint Restaurant said that I could attempt to call and leave a message because they
believed that the business would still be open that day.  Due to the fact
that I got a business recording, I simply left a message with my contact
information.  When I did not receive a call back on Monday, I called
again, only to receive a recording
stating that they were closed -- I left another message.  I decided to
google the company to find out their hours of operation and I realized that I
was calling within the appropriate hours so I left an aggressive
voicemail.  It was then that Jimmy called back.  I spoke with him and
was MORE THAN COOPERATIVE-I WAS NOT RUDE!  The
attendant DID NOT return the key in the condition that it was given to
him.  The car was in park, the ignition was not turned off. 
Therefore, I never physically handed him the key!  The reason why the
alarm kept going off upon leaving the restaurant  was because the front
and back casing of the key was loose which I mentioned in my original response! 
I mentioned the fact that the buttons were not aligned in my second complaint
in order to further explain why he was unable to deactivate the alarm. 
The business continues to allege that I broke the key on my own.  However
let’s lay out two scenarios: 1) if I broke the key on my own AFTER I attempted
to turn on the ignition, then why was the valet attendant unable to deactivate
the alarm PRIOR to me turning on the ignition?!  Clearly there was
something wrong with the key before I even turned the ignition on…yet the key
was in adequate condition to start the car and allow me to drive to the
restaurant in the first place!  2)  If I broke the key prior to the
night in question, how is it that the car was  not only able to drive to
the restaurant, but also, how was the valet attendant able to lock my car upon
parking the vehicle  (a car alarm is only going to go off when a car IS
LOCKED)?!  The business is so focused on my mother’s place of employment,
my tone on the phone, and other unnecessary matters-yet, they cannot provide a
justifiable explanation of why the key magically is unresponsive to the alarm
system.  And lastly, my mother’s mentioning of her place of employment was
simply to inform Jimmy (who arrogantly mentioned that the calls were being
recorded) that she understands this policy because her place of employment
handles clients in the same manner.  Thus, further questions regarding her
status at her place of employment were not only petty, but unnecessary; simply
put, that’s not Jimmy’s business- he
should stick to the matter at
hand!  Jimmy did mention to both my Mother and me
that he would prorate the cost of the key over 7 years and wanted to know the
mileage of the car.  He was told by my Mom that she would need that in
writing, of course he refused to reveal his “Bio” and said she can go ahead and
sue him.  She got annoyed, asked if that’s the way he wants to handle the
matter and abruptly hung up.
Attached
are complaints on the GOOGLE website from previous patrons who have also experienced
CONSISTENT inferior/unprofessional service from Executive Parking.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
The accusation that I
was rude and arrogant during our initial conversation is completely
false.  The attendant gave me a card with a phone number and I called and
left several messages but they were ignored.  Finally, on my last
voicemail I left a message that was more aggressive, and that’s when Jimmy
responded and announced that the call was being recorded.  Relieved that
someone finally called back, I was more than cooperative in explaining my
situation.  To propose the theory that I originally gave the valet
attendant the key in a damaged state is ridiculous, because with a damaged key
that cannot deactivate the alarm, and simultaneously not turn on the ignition,
how would I have been able to get to the restaurant in the first
place?   Moreover, in order to turn the ignition on/off, one would
have to slightly push the key and turn it.  Referring to Jimmy’s theory: 
if the key was already damaged upon my arrival and in three pieces (as the
attendant claims that’s how it was given to him), the attendant would not have
been able to get the key itself from the ignition (because it is both thin and
short).  The key was returned to me with
the front and back casing very loose (apparently an attempt was made to put the
casing back together), but as I mentioned in my original complaint, the buttons
could not line up, which consequently made it impossible to deactivate the
alarm and start the car.  The
valet attendant did in fact temporarily deactivate tHE ARLAM by touching the
buttons on the door panel.
Jimmy’s questions
regarding my mother’s place of employment, and her position there were not only
intrusive, but also irrelevant – we are talking about “apples and
oranges”.  I did not mention the conversation he had with my Mother
because from a legal standpoint, that would be considered “hearsay” – however,
since he has mentioned it in his response, I would like to report that she
called the office and left more than one message before Jimmy returned her
call.  He mentioned to her that the call is being recorded and she
responded that she understands as she works with a law firm and calls are
registered.  He proceeded to tell her that he offered to retract the cost
of the key over a 7- year period.  She requested that this be put in
writing which Jimmy refused.  When he was asked for his last name, he
refused but offered a fax number instead and remarked that she can go ahead and
sue him.  She asked him if that’s the way he wants to handle the matter –
he didn’t respond, so she abruptly hung up the phone. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]