Due to the company procedure, we can't disclosed the internal procedure. However, we would love to help and solve the problem if you can provide us the name of the agency in your city and your pinless account number. I believe this is a minor mistake and it can fixable. If you have...
any further questions, please feel free to reach us at 713.328.0820. We are looking forward to hear from you soon.
From: [redacted] Sent: Wednesday, November 25, 2015 9:37 PM [redacted] Subject: Re: Phone service V-247 Dear Mr. [redacted] Thank you for contacting V247. We apologized for the inconvenient and the frustration...
you might have. As we are taking necessary steps to figure out the problem that you are experiencing we must perform technical test to see what is the problem. As you mentioned, we did tried to set up the (Oneclick) to help connecting you to Germany, but it stills having problem. I'm not sure if you got the number right or not because the correct number we gave was [redacted] and not [redacted] Nonetheless, we understand this is important to you and that why we had asked you to give us time to trouble shoot the problem. When Mr. [redacted] answered you that he can't do anything about it because sometime the problem have to be check by our IT team and not the customer service representative. We will try our best to provide the best service for our customers and make sure they are being taking care of. However, we asking you to be patient as we are trying to figure out the problem. Once again, we apologized for the inconvenient and an update will follow once we get an answer from our IT. I will contact you when an update is given. [redacted] Sent: Wednesday, November 25, 2015 10:08 PM [redacted] Subject: Re: Phone service V-247 Dear Mr. [redacted] Thank you for your patient. We just want to give you an update. Here is what we found regarding your number. Analysis of telephone numbersBelow you can find out all information we have on any phone number in the world. Simply enter the phone number in international format for correct results, a variety of notations are accepted as well though.Enter telephone number below[redacted] Example: [redacted]Note: This telephone number is most likely a Germany number. Specific information on this number range is not available. This might mean that this particular telephone number does not exist. Should this be incorrect, be sure to notify us.We see that you are trying to call to (Hamburg) which the city code is [redacted] So the number should be [redacted]. We did try to call to [redacted] and was able to talk to someone. Please give that a try and if you are unable to connect please give us a call back.
Due to the company procedure, we can't disclosed the internal procedure. However, we would love to help and solve the problem if you can provide us the name of the agency in your city and your pinless account number. I believe this is a minor mistake and it can fixable. If you have...
any further questions, please feel free to reach us at 713.328.0820. We are looking forward to hear from you soon.
From: [redacted] Sent: Wednesday, November 25, 2015 9:37 PM [redacted] Subject: Re: Phone service V-247 Dear Mr. [redacted] Thank you for contacting V247. We apologized for the inconvenient and the frustration...
you might have. As we are taking necessary steps to figure out the problem that you are experiencing we must perform technical test to see what is the problem. As you mentioned, we did tried to set up the (Oneclick) to help connecting you to Germany, but it stills having problem. I'm not sure if you got the number right or not because the correct number we gave was [redacted] and not [redacted] Nonetheless, we understand this is important to you and that why we had asked you to give us time to trouble shoot the problem. When Mr. [redacted] answered you that he can't do anything about it because sometime the problem have to be check by our IT team and not the customer service representative. We will try our best to provide the best service for our customers and make sure they are being taking care of. However, we asking you to be patient as we are trying to figure out the problem. Once again, we apologized for the inconvenient and an update will follow once we get an answer from our IT. I will contact you when an update is given. [redacted] Sent: Wednesday, November 25, 2015 10:08 PM [redacted] Subject: Re: Phone service V-247 Dear Mr. [redacted] Thank you for your patient. We just want to give you an update. Here is what we found regarding your number. Analysis of telephone numbersBelow you can find out all information we have on any phone number in the world. Simply enter the phone number in international format for correct results, a variety of notations are accepted as well though.Enter telephone number below[redacted] Example: [redacted]Note: This telephone number is most likely a Germany number. Specific information on this number range is not available. This might mean that this particular telephone number does not exist. Should this be incorrect, be sure to notify us.We see that you are trying to call to (Hamburg) which the city code is [redacted] So the number should be [redacted]. We did try to call to [redacted] and was able to talk to someone. Please give that a try and if you are unable to connect please give us a call back.