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Executive Preparedness Grp

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Executive Preparedness Grp Reviews (2)

Sent: Saturday, July 02, 12:PM Subject: Response to the complaint [redacted] Hi, This is the exact complaint I received in the mail from Revdex.com, From [redacted] Complaint involves: - Product issues Customer's Statement of the problem: - I went to the store to purchase a hair closer in which the owner sold me one a inch black outre closure in which he assured me that I could bleach and turn a blonde color; however I was not able to bleach the close it would not turnIt actually turned a green colorI took it back to the store on 6/and spoke with the same man that sold it to meI provided the receipt and explained my issue and he refused to assist me he wouldn't even give a store credit for the the cost of that particular cost (my total cost was 140.00) My concern is; in this complaint statement she did not mention or state stylist (Home Stylist) once, when she came to our store, she stated "Stylist tried to bleach the hair and it wouldn't bleach" and she demanded for exchange, first of all, in beauty supply businesses cannot re-sell the product consumer has already used, it is not returnable eitherhowever I still tried to find a solution to solve the issue, I asked her respectfully if she can provide Stylist's information such as stylist's license, her response was "She is a Home Stylist" I replied said "If you can't provide the license information I cannot give you a refund or store credit" then she left the hair product on top the cashier's desk area, and she left using profanity toward me, how bad our business was and telling the customers we sell bad products, she left with harsh feelings toward our business and left us without working out for a solution, all she had to do was provide Stylist's information but she did not, I also have "UNOFFICIAL RECORDING and AUDIO" but she did not consent or sign the release form to use as evidence toward this complaint, however as a business owner, I would like to work out a solution for this matterEach customer is valuable to us and means a lot to us On July 2nd Saturday of from 12:PM to 12:PM phone call lasted minutes, I called of the respond of the complaint as a solution I requested for Stylist's information once again, however she now stated that Stylist is not a official stylist and she got upset for the fact I asked for Stylist's information again, she demanded the refund, also she used profanity saying [redacted] as of this point if she doesn't want to work out for her own good then we are out of optionsThis is [redacted] 's desired settlement: "I would like ta (unedited from the mail) store credit or the same item in another colorFYI I left the defective closure with the store owner, so he has his bad productMy solution to solve this problem is if she can bring the Stylist's Information I would love to exchange a product for her SIncerely Ultra Beauty Supply E-mail [redacted] Phone: 281-933-Mailing Address: Beechnut Houston, TX

Sent: Saturday, July 02, 2016 12:58 PM Subject: Response to the complaint [redacted] Hi, This is the exact complaint I received in the mail from Revdex.com,  From [redacted] Complaint involves:  - Product issues Customer's Statement of the problem: - I went to the store to purchase a hair...

closer in which the owner sold me one a 10 inch black outre closure in which he assured me that I could bleach and turn a blonde color; however I was not able to bleach the close it would not turn. It actually turned a green color. I took it back to the store on 6/22 and spoke with the same man that sold it to me. I provided the receipt and explained my issue and he refused to assist me he wouldn't even give a store credit for the 22.99 the cost of that particular cost (my total cost was 140.00) My concern is; in this complaint statement she did not mention or state stylist (Home Stylist) once, when she came to our store, she stated "Stylist tried to bleach the hair and it wouldn't bleach" and she demanded for exchange, first of all, in beauty supply businesses cannot re-sell the product consumer has already used, it is not returnable either. however I still tried to find a solution to solve the issue, I asked her respectfully if she can provide Stylist's information such as stylist's license, her response was "She is a Home Stylist" I replied said "If you can't provide the license information I cannot give you a refund or store credit" then she left the hair product on top the cashier's desk area, and she left using profanity toward me, how bad our business was and telling the customers we sell bad products, she left with harsh feelings toward our business and left us without working out for a solution, all she had to do was provide Stylist's information but she did not, I also have "UNOFFICIAL RECORDING and AUDIO" but she did not consent or sign the release form to use as evidence toward this complaint, however as a business owner, I would like to work out a solution for this matter. Each customer is valuable to us and means a lot to us.  On July 2nd Saturday of 2016 from 12:45 PM to 12:53 PM phone call lasted 6 minutes, I called of the respond of the complaint as a solution I requested for Stylist's information once again, however she now stated that Stylist is not a official stylist and she got upset for the fact I asked for Stylist's information again, she demanded the refund, also she used profanity saying [redacted] as of this point if she doesn't want to work out for her own good then we are out of options. This is [redacted]'s desired settlement:  "I would like ta (unedited from the mail) store credit or the same item in another color. FYI I left the defective closure with the store owner, so he has his bad product. My solution to solve this problem is if she can bring the Stylist's Information I would love to exchange a product for her SIncerely Ultra Beauty Supply E-mail [redacted] Phone: 281-933-1990 Mailing Address: 10828 Beechnut Houston, TX 77072

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Address: 3895 Biscayne Dr, Winter Springs, Florida, United States, 32708-4628

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