Sign in

Executive Security Consultants

Sharing is caring! Have something to share about Executive Security Consultants? Use RevDex to write a review

Executive Security Consultants Reviews (2)

Thank you for bringing this concern to our attention We appreciate the opportunity to address any situation that is not in keeping with our mission to provide the best in customer service We like all those we do business with to have a positive opinion of our company even those with whom we have had to terminate the relationship for nonpaymentWe truly regret that Ms [redacted] is unhappy; that certainly was not our intentionAs with all customers, we will certainly take all reasonable steps to rectify the situationTherefore we are offering to repair any damage that has occurred to the wall when equipment was retrieved Please ask Ms [redacted] to forward pictures of the damage and a repair estimateWe will send her a check payable to her and her chosen contractor Ms [redacted] entered into a contractual agreement with our company on 7/30/to install and monitor a security systemWe attempted to secure payment four times using different payment methods provided by Ms [redacted] All forms of payment were deniedTherefore there was expensive equipment in the home which had not been paid forIn such instances, rather than file suit for collection of the contracted payments it is typically our preference to simply acknowledge that the relationship with the customer isn’t working out, terminate the contractual relationship and not seek to recoup monetary damagesUnder those circumstances, per paragraph of our agreement with the customer, the system is the property of our company and must be removed from the home as soon as possible to ensure that it is not damaged and thus we do not have an additional monetary loss Our technician went to the property on 8/28/to retrieve the systemHe was wearing clothing identifying him as an employee of Executive Security Consultants and was driving a company identified vehicle We have learned that it was Ms [redacted] ’s teenaged daughter who let him in to retrieve the systemWe also learned that this teenager was home aloneThere is no indication in the complaint that the employee was anything but courteous and professionalOur records reflect he was in the home for less than ten minutes Because of this incident, we have reviewed our policies and proceduresIn the future, we do believe it would be a better practice for our technicians to ensure that there is someone over years of age in the homeThis will be our policy going forwardWe have issued a memo to all of our staff to make this policy clear Again, nothing in the complaint remotely indicated that our technician was anything but professional, however, we sincerely apologize if this situation made either the teenager or her mother uncomfortable or upset Our company is continually striving to provide the best service possible to our customers and avoid any possible dissatisfactionWe hope this resolves the matter, if you feel there is anything else we can do in this regard please so advise us Executive Security Consultants

Thank you for bringing this
concern to our attention.  We appreciate
the opportunity to address any situation that is not in keeping with our
mission to provide the best in customer service. 
 
We like all those we do
business with to have a positive opinion of our...

company even those with whom we
have had to terminate the relationship for nonpayment. We truly regret that Ms.
[redacted] is unhappy; that certainly was not our intention. As with all customers,
we will certainly take all reasonable steps to rectify the situation. Therefore
we are offering to repair any damage that has occurred to the wall when
equipment was retrieved.  Please
ask Ms. [redacted] to forward pictures of the damage and a repair estimate. We will
send her a check payable to her and her chosen contractor.
 
Ms. [redacted] entered into a
contractual agreement with our company on 7/30/2014 to install and monitor a
security system. We attempted to secure payment four times using 3 different
payment methods provided by Ms. [redacted]. All forms of payment were denied. Therefore
there was expensive equipment in the home which had not been paid for. In such
instances, rather than file suit for collection of the contracted payments it
is typically our preference to simply acknowledge that the relationship with
the customer isn’t working out, terminate the contractual relationship and not
seek to recoup monetary damages. Under those circumstances, per paragraph 2 of
our agreement with the customer, the system is the property of our company and
must be removed from the home as soon as possible to ensure that it is not
damaged and thus we do not have an additional monetary loss.  
 
Our technician went to the
property on 8/28/2014 to retrieve the system. He was wearing clothing
identifying him as an employee of Executive Security Consultants and was
driving a company identified vehicle.  We
have learned that it was Ms. [redacted]’s teenaged daughter who let him in to
retrieve the system. We also learned that this teenager was home alone. There
is no indication in the complaint that the employee was anything but courteous
and professional. Our records reflect he was in the home for less than ten
minutes.  
 
Because of this incident, we
have reviewed our policies and procedures. In the future, we do believe it
would be a better practice for our technicians to ensure that there is someone
over 18 years of age in the home. This will be our policy going forward. We
have issued a memo to all of our staff to make this policy clear.
 
Again, nothing in the complaint
remotely indicated that our technician was anything but professional, however,
we sincerely apologize if this situation made either the teenager or her mother
uncomfortable or upset.    
 
Our company is continually
striving to provide the best service possible to our customers and avoid any
possible dissatisfaction. We hope this resolves the matter, if you feel there
is anything else we can do in this regard please so advise us.
 
 
 Executive
Security Consultants

Check fields!

Write a review of Executive Security Consultants

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Executive Security Consultants Rating

Overall satisfaction rating

Description: Founded in 1988, we are locally owned and operated with over 30 years’ experience in home security. We offer full transparency while priding ourselves on personalized service. Whether you are looking for a cost effective way to secure your home or business or looking for a home automation system we are here to help. We offer a full line of security products along with affordable monthly monitoring plans. Let our family protect your family!

Address: 5123 Norwich St Ste 130, Hilliard, Ohio, United States, 43026-1486

Phone:

Show more...

Fax:

+1 (614) 568-7381

Web:

This website was reported to be associated with Executive Security Consultants.


E-mails:

Sign in to see

Add contact information for Executive Security Consultants

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated