Executive Services & Investigations

Again, it is the defective pump resulting in twice returns in almost past year so we have no opportunity to run and check the pump to be suitable for our system or not and then return it in one month after purchase by using Pump Products' policy. Also, when we requested the new one to replace the defective pump, Pump Products did not agree on it and it was Pump Products's decision to go through warranty. There is no ground for Pump Products to say possibility of an installation error in response. It is not true that Pump Products gave a new pump because both of twice returns went through manufacturer and took several months separately to come back to us. Again, it is not our purchasing the wrong pump but the defective pump that results in current situation so we may not return it on time per Pump Products' policy. Also, Pump Products' statement in response of "damaging it in trying to install" is totally untrue. How can Pump products conclude it before it takes the pump back? Actually every time the engineer did not even put the pump in installation as the wire on the pump is not in right function. Pump Products should be liable for its defective product sold.

Complaint: [redacted]
I am rejecting this response because:This business has no concept of time restraints. The package was returned (unopened and in the same condition as it arrived). They did not issue credit in a timely manner AND did not inform us as to WHY we didn't get our credit in a timely manner. I had to take time out while on vacation to find out the reason why - only to learn that the condition of the box was the problem. Also unknown to us, they had requested a new box from the manufacture and we were expected to wait until the arrival of that box before they would consider our credit.I would NEVER consider purchasing a pump (or anything else) from this company due to the mishandling of this return. Since they did not meet the time constraints in responding to various inquiries, they have lost all claim rights.
Regards,
[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]