Executive Suites Reviews (1)
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Executive Suites Rating
Address: 5820 S Bend Dr, Fort Wayne, Indiana, United States, 46804-3049
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www.compdisk.com
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Initial Business Response /* (1000, 5, 2017/02/02) */
In response to [redacted] complaint about the mirror, he was in my shop on that day to have the swindshield replaced in a [redacted] that he purchased from auction to sell, as a part of the safety for myself and the vehicle, if the it...
equipped with folding mirrors, I will fold the mirrors in so they are less intrusive so I can replace the windshield safely. In this case, when I attempts to fold the mirror in, it did in fact break. Apon inspecting it, the white metal that is used in the mirror was severely corroded and the little bit of pressure that I used in the attempt to move it was enough for it to come apart, I do have several of the corroded pieces that came off it here at the shop. Once the windshield was done and I was doing up the bill, we did start discussing the mirror and [redacted] kept repeating "you broke my mirror". I did explain to him that the mirror was corroded and is suppose to freely move. Had I have not tried to move the mirror and possible slipped while doing the job and I hit it and broke it, I should have agreed that yes I broke it and would have replaced it without question, but that is not how this went. I did place one call to [redacted] an left a voice mail that the part was in. When he did call me back over a month after I left the message he was still saying " you broke my mirror ".
As a result of [redacted] actions, I as a business owner no longer desire to do business with him and do not want him at my place of business, going to the dealer to get the mirror is not his only option as he has claimed in the resolution. [redacted]