We appreciate the response from this customer and have tried our best to remedy his complaintDespite him still not being satisfied, even though we have provided a refund, plus a discounted rate for ants and gophers, recommended bimonthly services, and resprayed the ants for no additional charge, we would like to offer him a free ant spray or goodwill service or even a further refund to remedy the situation until he is fully happy with our services.As a recap of our services, our owner took the initial call on 04/23/2015, and the customer requested a general spray for ants, and also mentioned he had gopher holes that he wanted treatedOur prices for gophers are usually $(includes 2visits), while the ant spray would have been $155, resulting in $totalHowever, since Mr [redacted] was having both the ant and gopher treatment done, [redacted] gave Mr [redacted] a discounted rate of $375, which was agreed upon on the phone.The next day, on 04/24/one of our technicians went out and treated for both ants and gophers (note we do not spray for gophers we put pellets in the holes, which our technician did)We do not spray for gophers like the customer mentioned in his complaintAlso, our technician recommended Mr [redacted] to have bimonthly ant services for $(every other month) since he had a severe ant problemMr [redacted] paid $on 04/24/2015, the same day of service, and both services were completed.We set up two followup appointments as part of the agreement, and never was Mr [redacted] unhappy with our services, however, he mentioned that the ants were still at his home, therefore, we resprayed for ants during our second followup visit for no additional costFollowup appointments were set on 05/01/for both ants and gophers, while on 05/08/we treated for gophersThe customer did call each time and we confirmed with him each time our services.The customer was dissatisfied weeks later on 05/17/and 05/18/since the ants reappeared, he claimed to never have order the gopher service, as well as made complaints on both Revdex.com and YelpDue to this, the owner gave him a refund in order to remedy the situationAs mentioned above, we recommended bimonthly services since Mr [redacted] had a severe ant invasionAlthough the ants returning at a much later date is outside of our control, we still wanted to make the customer happy, so we gave him a refund.We have continually tried to please this customer plus remedy the situation and will continue to by offering him a free service or further refund.Thanks so much
We appreciate the response from this customer and have tried our best to remedy his complaintDespite him still not being satisfied, even though we have provided a refund, plus a discounted rate for ants and gophers, recommended bimonthly services, and resprayed the ants for no additional charge, we would like to offer him a free ant spray or goodwill service or even a further refund to remedy the situation until he is fully happy with our services.As a recap of our services, our owner took the initial call on 04/23/2015, and the customer requested a general spray for ants, and also mentioned he had gopher holes that he wanted treatedOur prices for gophers are usually $(includes 2visits), while the ant spray would have been $155, resulting in $totalHowever, since Mr [redacted] was having both the ant and gopher treatment done, [redacted] gave Mr [redacted] a discounted rate of $375, which was agreed upon on the phone.The next day, on 04/24/one of our technicians went out and treated for both ants and gophers (note we do not spray for gophers we put pellets in the holes, which our technician did)We do not spray for gophers like the customer mentioned in his complaintAlso, our technician recommended Mr [redacted] to have bimonthly ant services for $(every other month) since he had a severe ant problemMr [redacted] paid $on 04/24/2015, the same day of service, and both services were completed.We set up two followup appointments as part of the agreement, and never was Mr [redacted] unhappy with our services, however, he mentioned that the ants were still at his home, therefore, we resprayed for ants during our second followup visit for no additional costFollowup appointments were set on 05/01/for both ants and gophers, while on 05/08/we treated for gophersThe customer did call each time and we confirmed with him each time our services.The customer was dissatisfied weeks later on 05/17/and 05/18/since the ants reappeared, he claimed to never have order the gopher service, as well as made complaints on both Revdex.com and YelpDue to this, the owner gave him a refund in order to remedy the situationAs mentioned above, we recommended bimonthly services since Mr [redacted] had a severe ant invasionAlthough the ants returning at a much later date is outside of our control, we still wanted to make the customer happy, so we gave him a refund.We have continually tried to please this customer plus remedy the situation and will continue to by offering him a free service or further refund.Thanks so much