Executive Title Agency Corp.

To whom it may concern,Regarding the Revdex.com complaint made by our customer, *** ***, posted on the Revdex.com website, we would like to notify you that we addressed this customer’s complaintThe customer seems to be misrepresenting our company and makes multiple statements throughout the complaint.We
attempted to resolve the issue with this customer multiple timesWe even had *** and the state come to her house to confirm our analysis.Here’s what transpired.After we tented her home, she called and mentioned that she saw swarmer termitesSo we sent *** out (the fumigation company) and they verified that it was not swarmer termites.The customer called the state, who went out as well and looked at the pictures that the fumigation company tookThe state confirmed that it was ants, not termites as well.The customer refers to termites the whole complaint, which is false.We apologize for being late (which she addresses in the complaint) and we offered her a free ant job because we were lateWe called the customer back and offered a free ant spray and she declinedA refund was never mentioned on either end.The customer’s proposed solution to her complaint was “We want our money backThey did not do what they promised their service would doThe house is still infested with termites.”There were ants, not termitesThis was confirmed by both *** and the State.*** is always welcome to reach out to us to discuss the issue further.Sincerely, *** ***

To whom it may concern,Regarding the Revdex.com complaint made by customer,*** ***posted on the Revdex.com website, we would like to notify you that we immediately addressed this customer’s complaint and found a solution.On 04/23/2015, the customer requested a general spray for ants, and also mentioned
he had gopher holes that he wanted treated.We gave him a price and scheduled an appointment for the following dayOne of our technicians went out the following day and treated for both ants and gophers (note we do not spray for gophers we put pellets in the holes, which our technician did)We do not spray for gophers like the customer mentioned in his complaint.The customer paid the technician, and they set up two follow up appointments as part of the agreement.We followed both appointments up on 05/01/and 05/08/Treatment for both problems was completed.The customer did call and each time we confirmed with him that we would be out for each follow upThe customer was not unhappy during either call.The customer was dissatisfied later on since the ants reappearedWe gave him a partial refundAlthough the ants returning at a much later date is outside of our control, we still wanted to make the customer happy, so we gave him a partial refund.*** is always welcome to reach out to us to discuss the issue further.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It took them over 1 year
to offer any kind of response to my complaint with Revdex.com. This mirrors their
response time in addressing their customer's problem. I disagree with their
response for the following reasons:
1. In my initial call I
was quoted pricing for only the Ant Spray to control the ant problem. I did
order the ant spray service. I did not order the Gopher Service because I was
not given the cost to treat over the phone. They were going to give a quote
at the site inspection
visit. When the Technician came to the door he said he had already treated for the
Gopher problem without quoting me any price. Since the treatment was already
done, I did not want to withhold the payment. It is just that I had no way to
compare their pricing with the competition. I only paid for the Gopher
treatment because they had already treated for Gophers and in my good
conscience, I did not feel it would be right for me not to pay.
2.  Since this was over 1 year ago, to the best
of my recollection they came back  1 or 2
more times after the Initial Ant Spray. However, the Ants kept coming back
within 2-3 days of each treatment. When I called them to return a third time,  I was told by a lady that they would send
someone to spray. I stayed home at the agreed upon day, but no one showed up.
So I called again and a man answered the call so I asked for the same lady but
she refused to answer my call. The man said they will send somebody and again I
waited and no one showed. I was frustrated when the ants kept coming back after
their treatments and they kept promising to return and not showing up. After
the second appointment was not kept, I realized they did not intend to keep any
more appointments and I decided to file a complaint.
I would not trust these
people.
Regards,
[redacted]

We appreciate the response from this customer and have tried our best to remedy his complaint. Despite him still not being satisfied, even though we have provided a refund, plus a discounted rate for ants and gophers, recommended bi­monthly services, and re­sprayed the ants for no additional charge, we would like to offer him a free ant spray or goodwill service or even a further refund to remedy the situation until he is fully happy with our services.As a recap of our services, our owner took the initial call on 04/23/2015, and the customer requested a general spray for ants, and also mentioned he had gopher holes that he wanted treated. Our prices for gophers are usually $275 (includes 2­3 visits), while the ant spray would have been $155, resulting in $430 total. However, since Mr. [redacted] was having both the ant and gopher treatment done, [redacted] gave Mr. [redacted] a discounted rate of $375, which was agreed upon on the phone.The next day, on 04/24/2015 one of our technicians went out and treated for both ants and gophers (note we do not spray for gophers we put pellets in the holes, which our technician did). We do not spray for gophers like the customer mentioned in his complaint. Also, our technician recommended Mr. [redacted] to have bi­monthly ant services for $70 (every other month) since he had a severe ant problem. Mr. [redacted] paid $375 on 04/24/2015, the same day of service, and both services were completed.We set up two follow­up appointments as part of the agreement, and never was Mr. [redacted] unhappy with our services, however, he mentioned that the ants were still at his home, therefore, we re­sprayed for ants during our second follow­up visit for no additional cost. Follow­up appointments were set on 05/01/2015 for both ants and gophers, while on 05/08/2015 we treated for gophers. The customer did call each time and we confirmed with him each time our services.The customer was dissatisfied weeks later on 05/17/2015 and 05/18/2015 since the ants reappeared, he claimed to never have order the gopher service, as well as made complaints on both Revdex.com and Yelp. Due to this, the owner gave him a refund in order to remedy the situation. As mentioned above, we recommended bi­monthly services since Mr. [redacted] had a severe ant invasion. Although the ants returning at a much later date is outside of our control, we still wanted to make the customer happy, so we gave him a refund.We have continually tried to please this customer plus remedy the situation and will continue to by offering him a free service or further refund.Thanks so much.