Executive Valet

October 19, [redacted] Service RepresentativeRevdex.comRE: Complaint ID #: [redacted] We are in receipt of the above-referenced complaint filed by [redacted] We do have record of multiple contacts between Trinity and the customer as well as Trinity and the Solar System Owner, [redacted] sent the customer a form to sign regarding the removal and reinstallation, and since [redacted] has now received this back from the customer, Trinity Solar can proceed with the removal and subsequent reinstallation of the equipmentThe work is scheduled to commence on Monday, October 24, We have been in touch with the customer to go over this resolution.Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

To Whom It May Concern:Trinity Solar is in receipt of the above-captioned complaint from [redacted] ? This customer signed his [redacted] Lease Agreement on 1/19/for a 15.635kW solar system.? Installation of this system began on 3/26/18.? ? Trinity Solar is taking [redacted] complaint including specific allegations very seriously, however Trinity Solar does believe there may be some misunderstandings on the customer’s part.? There are primary rate options available to customers who are considering a solar lease option.? The first option does not include an annual escalatorBecause the lease does not adjust for standard inflation and cost increases the initial monthly payment at the start of the lease is higher than the second option, however, absent a default by the customer, that monthly payment remains the same throughout the term of the lease.? This option limits the energy cost savings at the beginning of the term, however, the savings will generally increase at a higher rate than the second option throughout the course of the lease based upon the average standard utility rate annual increases, for which a general approximate benchmark is between to percent.? The second lease option includes an annual increase to the monthly payment of up to 2.9% (the “Escalator”)Because this lease includes an annual increase to account for inflation and cost increases, the initial monthly payment starts at a substantially lower initial monthly payment.? The benefit of this option is the increased initial savings, but it comes at the cost of reduced savings compared to the first option later in the termHowever, as mentioned earlier, the utility rates generally increase to percent each year, so the expected total savings for both options are expected to increase as compared to the standard utility companyTrinity Solar would like to point out that the very first page of the contract which [redacted] signed provides a thorough synopsis of the contract terms including the rate for year one and the escalator.? Trinity Solar is also aware of [redacted] issues with landscaping and insulation damage [redacted] has been in contact with our subcontractor [redacted] and Consulting, and it appears [redacted] and Consulting will be directly addressing these issues.? Finally, [redacted] has requested a change to the design of the system based on additional space available to add another panel to increase the system’s production and aesthetics.? Originally this panel was excluded due to a satellite dish installed in the adjacent space.? Following the installation, it became apparent that a panel could be placed in that location without interfering with the satelliteUnfortunately, Trinity Solar was unable to install the additional panel that day because it alters the contract between [redacted] and MrGosciminski, thus a change order is necessary before proceeding to increase or decrease the system sizeAt this time the change order requires a signature from [redacted] in order for Trinity Solar to alter the solar energy system.? ? Because [redacted] system is not yet activated there is the potential to explore other leasing or purchasing options through [redacted] Trinity Solar would be happy to discuss these options with [redacted] should that be preferable for himHe can reach Trinity Solar’s Legal Department at [redacted] Trinity Solar will also be able to address any other remaining concerns at that time as well

Phil K***, our Director of Sales, has been in touch with [redacted] The latest correspondence took place today via emailPhil has extended an offer to [redacted] in an effort to resolve this complaintTrinity is offering monetary compensation for the delay in experiencing solar savings and also to compensate for the days [redacted] took off from workWe are awaiting his response, but we hope this alleviates [redacted] ' concerns and we can move forward in a long-term business relationship.

September 29, 2015Service RepresentativeRevdex.com RE: Complaint ID #: [redacted] Our office is in receipt of the above-referenced complaint filed by [redacted] [redacted] and [redacted] signed a solar agreement with Trinity Solar on July 24, Our office received communication from the [redacted] on or around August 7, regarding their desire to cancel. Our office has processed the cancellation request through the sales and accounting teams, and has issued a refund check to the ***The check (#***) was cut on September 28, and is being sent back to the customer via the postal service. We apologize for the processing delay and any frustration caused to the customerWe regret not being able to enter a longer-term relationship with the ***.Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

April 15, [redacted] Service RepresentativeRevdex.com RE: Complaint ID #: [redacted] Dear [redacted] Our office is in receipt of the above-referenced complaint filed by [redacted] We have been in communication with this customer since December regarding this complaint In addition to responding to the customers calls into our company, our sales managers have attempted to reach out and have left messages for the customerBased on our solar production monitoring data, the solar electric system is definitely producing energy as anticipatedFor the five full months for which the system has been up and running, it is producing 4-5% better than originally estimated. That being said, we want to continue to work with this customer to alleviate all concerns he may haveIt seems as though the customer’s usage may have increased, thus causing the increased billsOur customer care representatives have reviewed the electric bills in detail with [redacted] We are happy to also send a technician out to the house to investigate further and to try and be a liaison with the utility company, [redacted] ***, to get a better understanding the usage versus generation on this utility accountUnfortunately, we cannot quite contact [redacted] on the customer’s behalf as they will only provide information to the actual rate payer, but we are happy to conduct a three-way-call or help connect the customer and [redacted] in any way we can [redacted] has full records from Trinity regarding this installation as we got both the requisite pre-installation interconnection application approved, as well as the final interconnection applications approved post-installation [redacted] had issued their notice of Permission to Operate (PTO) in October, which we forwarded to the customer to show that [redacted] recognizes this system and was allowing it to become operationalAccording to bills that we have reviewed, the customer’s meter number is different, which indicates that [redacted] also swapped the meter as a result of the installed solar electric system Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

July 12, 2016Ms [redacted] Revdex.com RE: Complaint ID #: [redacted] Dear Ms [redacted] We are in receipt of the above-referenced complaint filed by [redacted] Unfortunately, [redacted] is having an issue related to a manufacturer warranty on equipment that Trinity Solar installed in Because this is a manufacturer warranty claim, this is not a valid complaint against Trinity Solar as **, the manufacturer of the equipment, is not within our control and all warranty claims must be pursued through *** In respect to [redacted] statement that he was told the inverter was on-order, that is absolutely true and we were under the impression that we would be receiving replacement equipment with which we could fulfill the manufacturer’s warrantyHowever, Trinity never received that order. As an interim solution, our legal team has drafted a letter, which was sent out to [redacted] via [redacted] today, July 8, 2016, explaining that [redacted] has the option to purchase replacement equipmentShould Trinity be able to secure replacement equipment to fulfill the warranty at a later date, we will reimburse [redacted] for the money he spent to purchase the replacement equipmentTrinity Solar is also offering to provide to [redacted] upon request reasonable assistance with respect to his pursuit of a warranty claim against GE by providing available substantiating documentation. We look forward to assisting [redacted] in returning his system to full operation, but must do so in accordance with manufacturer warranty claim processes or via a service charge route for non-warrantied inverter replacements. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

August 31, 2017Ms [redacted] Service RepresentativeRevdex.comRE: Complaint ID #: [redacted] Dear [redacted] We are in receipt of the above-referenced complaint filed by [redacted] The installation for this customer was completed on 5/2/? This solar system was sold by Trinity Solar, using a loan financing partner called [redacted] ? They provide the funding and contract the monitoring process out to [redacted] Energy? If there is a problem with the system, [redacted] should send a work order to Trinity so that we can send a service technician to make the needed repairs? In this case, a service order was not received from Locus, so Trinity was not alerted that the customer had a problem until the customer contacted us directly? The service was out from 7/through 7/28, when the electrician made the repairs? The customer is satisfied with the correction and now understands the monitoring process? It was recommended that the customer reach out to [redacted] to respond to her concerns regarding billing and the lost production time.Regarding the referral payment, the referred customer was installed on 6/19/? Referral payments begin being processed once installation has commenced? Processing for this payment began on 6/and our current processing timeline is 10-weeks? Our accounting department has confirmed that the check will be generated this week.? Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

Complaint: [redacted] I am rejecting this response because:They did not even address my concernsat this point, the broken panel has been replacedMy system is still non-operationalI have lost the benefit of the system for the entire summerI also lost any benefit of referral fees since they did not bother to update me on the situation at any time until I inquired, any solar company offers incentives, and now I cannot legitimately refer anyone hereI have not received any S-RecsThe system is not operationalI want it removed, with an independent roof inspection at their cost, or operational with a discount Regards, [redacted] ***

August 25, 2017Ms [redacted] ***VP of ArbitrationRevdex.comRE: Complaint ID #: [redacted] Dear Ms***,We are in receipt of the rejection of our response to the complaint originally filed by [redacted] ***As stated in our original response, the customer is now fully installed and the next step is to coordinate the final township inspectionsAs soon as we pass the inspections, which will not be possible without a properly installed system that passes operational tests, we will file the final paperwork with the utility companyWe are currently waiting on the township to approve the paperwork necessary for inspections to be scheduled.? We must wait for the utility company to grant permission to operateOnce the system is operational, Trinity Solar will monitor for production so we can always be sure the equipment is performing as expectedDespite the longer than average installation duration due to the previously mentioned panel delay, we are confident this customer’s solar system will be granted permission to operate in less time than the industry standard when measuring the time between contract and permission to operateAs soon as the system is operational it will be generating Solar Renewable Energy Credits (SRECs) which will be tradable upon the system owner’s receipt of the certification number from the state of [redacted] Every entity involved from the local township to the utility company to the state of [redacted] each has their own approval process and timeline to which Trinity must adhere.? The customer has not lost any benefit of referral rewards as Trinity Solar always offers our customers an incentive for referralsShould the customer choose to refer at any time, they would qualify for the referral programTrinity prides itself on excellent customer service and we are looking forward to satisfying this customer so we can enjoy a long-lasting business relationship with them as they enjoy decades of solar energy.? Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

Complaint: [redacted] I am rejecting this response because:I called today and left a message for the number I was left with no response of course because why would Trinity ever follow up with there customers? Once again the "wonderful customer service" Trinity provides shines throughWhich of course is not true st all? This is not acceptable Regards, [redacted]

To Whom It May Concern:We are in receipt of the above-mentioned complaint from [redacted] ***. Installing solar can be a complicated process, and Trinity Solar is proud of how simple we try and make this process for homeownersBefore a solar system can be energized to produce electricity, you need to obtain various approvals from the finance company who is going to own the system (in the case of a Power Purchase Agreement (PPA) or a lease), the local permitting authority, the utility company, and the state as well as sometimes the Homeowner’s Association (HOA) or other specific agencies on a per-project basis. Trinity obtained the necessary permitting, utility interconnection, and preliminary state approvals necessary to install the system on the Wolfe’s propertyUpon finishing installation, we had to update the permit we had filed with the township to include some more specifics regarding the structural details of the house and some slight modifications made by the installation team on siteWe have to be sure that the township officials have all of the correct details on the project for their files and for the inspectorsOur update paperwork goes through another review and approval processUpon receiving approval of the updates on 1/17/2018, we were able to schedule final inspections for 2/5/The final inspections passed at that time and then we must wait to receive the final certificate of completion from the township as that must be supplied to the utility company so the utility company can rest assured that the installation was done in accordance with local codes and has passed inspections.We received the certificate of approval on 2/27/At that time, we could normally submit for final approval for Permission to Operate (PTO) from the utility company, but the system owner, IGS Solar, with whom [redacted] signed the PPA agreement, required time to receive and review the paperwork as wellIGS Solar is the entity who is purchasing the system and the [redacted] are purchasing the energy the equipment will generate from IGS. IGS’ review process was longer than expected, so we can agree that the timeline to PTO was elongated by about two monthsTo help satisfy the customer and make up for the delay in energy savings, IGS generously compensated the [redacted] with a $gift cardTrinity Solar was cleared by IGS to submit for PTO for their system on 4/23/Since that date, the utility company has had the final application and paperwork and they are conducting their final reviews and approvalIt is not permissible to operate the solar system until we receive their written approval, which we do believe should be forthcoming based on our observations of their recent approval timelinesHowever, it is out of Trinity Solar’s hands[redacted] did in fact sign off on paperwork with these entities at the point of sale and beyondAttached are the following documents: the PPA between [redacted] and IGS, the preliminary utility application that is filed prior to installation, and the final utility application that was signed after the installation and outlines the responsibility to not operate the solar system until receipt of the final interconnection approval from the utility company. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

December 9, 2015Service RepresentativeRevdex.comRE:Complaint ID #: [redacted] Our office is in receipt of the above-referenced complaint filed by [redacted] We have been in touch with the customerDespite working through manufacturer warranty issues on the customer’s behalf with the manufacturer of the defective inverter, Trinity Solar has agreed to pull an inverter from our stock to replace [redacted] ’s bad inverterWe will be performing the replacement on December 15, at no charge to [redacted] has agreed with our customer service representatives that his complaint will be resolved with this inverter replacement. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

November 25, 2015Service RepresentativeRevdex.comRE:Complaint ID #: [redacted] Our office is in receipt of the above-referenced rejection filed by [redacted] Representatives from our installation and customer services teams have been in touch with [redacted] We are scheduled to complete all necessary repair work as well as take the next steps for wrapping up the solar installation starting first thing on Monday, November 30, and a follappointment pre-scheduled for Thursday, December 3, All issues will be addressed at that timeIf additional work is still needed, we will work diligently to satisfy all of the customer’s complaints.We pride ourselves on our dedicated customer service, and truly want to establish long-term relationships with our clients as their solar installations will be up and running for the next 25+ yearsWe regret if any damage has been done to our relationship thus far with [redacted] , but we will work tirelessly to repair any broken trust and prove to [redacted] why Trinity Solar is one of the leading installation companies in the nation. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

Complaint: [redacted] I am rejecting this response because: We attempted various time to go with TrinityThe last time I called costumer service the supervisor that day seem annoyedthat I called again, seem like they know it was xxxxxxx calling them again! and the first thing she said was her name, and as soon as I said can you repeat your name please? she said " Go ahead right it on your list!!!" unacceptable how they talk to there costumers, after talking for a bit, she got kind of mellowI didn't grab her name, because that threw me off, I was not expecting that at allI have been a manager in a retail store and had work for customer care, and this is NOT the way to treat peopleAnd Eric had called my fiance times after this complaintAND now they want to proceed, they needed a wake up callBut who wants to continue with a company when they disrespect you and never pay attention to your calls and never communicate with you?? I know I don'tAnd we never CX when rates were changed on us, because we never got to make NO DEAL with Trinitynever we got to that point!! so enough with these liesI like to be honest from the beginning .We are trying to go with another company that will treat us with respect and dignitySo what I would ask for this company no to ever contact us for nothingThey are not neededthere are other better competitions out there that are willing to treat people excellent and want to do business with usWe are not the ones losing, they are.thank you, and please no more contact!I want to thank the Revdex.com for listening to my complaintI very much appreciated. Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This email did not address my complaint against their salesman Paulson A [redacted] Mr..A [redacted] was very dishonest in his dealings with my wife and myselfHis claims that we would be paying $monthly to PSEG was the reason that we signed with Trinity Solar He is a dishonest person whose lies just to get a sales commission is deplorable. Regards, [redacted]