Executive Van Lines Reviews (%countItem)
View Photos
Executive Van Lines Rating
Description: We are a full-service moving coordinator with the ability and knowledge to keep the relocation process both easy and convenient. Our background in performing demanding moves has provided us with the necessary skills and experience to fulfil challenging requirements. With our experienced and dedicated team of moving professionals, you can rely on us to take care of your next move, and customising the service.
Address: 1771 SR-7 S Lauderhill, FL 33313, Fort Lauderdale, Florida, United States, 33313
Monday:
Open 24 hours
Tuesday:
Open 24 hours
Wednesday:
Open 24 hours
Thursday:
Open 24 hours
Friday:
Open 24 hours
Saturday:
Open 24 hours
Sunday:
Closed
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Executive Van Lines
Add new contacts
Government Action: BBB reports on known government actions involving business’ marketplace conduct::
FL AG vs Executive Van Lines
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. BBB is providing a summary of the government's allegations, which have not yet been proven.
On December 8, 2022, the Florida Attorney General's Office filed a lawsuit in the Seventeenth Judicial Circuit in and for Broward County, Florida, (Case #162628666) against Executive Van Line LLC and its owners, Charles Gordon Abrams and Logan Rice for allegedly violating the following:
(1). the Florida Deceptive and Unfair Trade Practices Act,
(2). the Interstate Transportation Code, and
(3). the Federal Motor Carrier Safety Administration regulations.
"Since at least 2019 and in violation of state and federal law, Defendants in this case have operated a number of moving brokerage companies, holding themselves out to consumers as movers when in fact they are mere brokers that do not conduct moves. Since at least April 2020, Defendants have operated as a common brokerage enterprise (the “Gold Standard Enterprise”), utilizing deceptive marketing and other unfair tactics to secure large up-front deposits from consumers with promises of, inter alia, nationwide moves, door-to-door service, professional moving services, and low costs."
Specifically, the lawsuit alleges the company of the following:
1. misrepresenting their operations to be that of a carrier and failing to identify the actual moving carrier who will be responsible for the consumers’ move prior to securing the consumer’s large up-front deposit;
2. movers who ultimately pick up consumers’ goods do not perform services that reflect the representation made in marketing materials and initial communications;
3. defendants represent that consumers’ deposits will cover 30% or more of the total moving estimates but consumers find out later, the deposit has no relationship to who will be performing the move or ultimate cost;
4. defendants hide unfair and deceptive tactics by using a myriad of companies when it operates a single call-center that has posed as numerous companies.
The Florida Attorney General seeks to halt the Defendants’ unlawful acts and practices and provide redress for the injuries to consumers that Defendants have caused.
For more information on this action, please visit the Florida Attorney General at 850-414-3300:
http://myfloridalegal.com/webfiles.nsf/WF/CPAL-CLWKKK/$file/Web+Link.pdf
Click here for details
Read lessabout Government Action: BBB reports on known government actions involving business’ marketplace conduct:
ADDITIONAL BUSINESS INFORMATION
Believed to be out of business: According to information in BBB files, it appears that this business is no longer in business.
Additional Info: BBB received a pattern of complaints filed against Executive Van Lines LLC, concerning service issues and sales practice issues. Specifically, consumer complaints allege: consumers find out that this company is a moving broker and not the carrier; there are substantial price changes from the estimate and actual price; issues with resolving carrier related issues such as damaged/broken/missing/lost items by carriers, late deliveries or non-delivery.
In July 2022, BBB contacted the business to obtain their position about the pattern of complaints received. To date, BBB has not received a response.Read moreabout Additional Info
After selecting another moving company, I cancelled with Executive Van Lines. I was approved for a refund from them on May 18, 2022. I have requested a status update on June 2, 7, 30 and July 6. I have not received any communication from them and have not received my APPROVED refund.
Please do not waste your time or take your chances with this company.
Executive Van Lines LLC
CONTACT:
Bonnie Gallagher
ADDRESS:
7901 4th St N STE 300
Saint Petersburg, FL 33702-4399
PHONE:
888 261-0771
Website:
https://www.executivevanlines.com/
Executive Van Lines is the worst company ever. They are all a nightmare. I don't know who Moran is, but if he's in Texas then he doesn't work for Executive, seeing how they're based in Florida.
What a great moving experience I had with Executive Van Lines. They are great. They helped me with packing and loading. They also helped me in unloading all my items. There are just not enough words to express all the great qualities. Recommended.