Executives Garage

This customer brought her Pontiac Fiero into our shop 7/8/and we contracted do paint the vehicle for $2,500, paint custom graphics on the bumper, paint her rims gloss black, install a pioneer stereo system with speakersOn 8/13/she came in with a list of parts that she wanted to orderWe ordered those parts at a cost of $and added that to her bill, without any markup for our troubleWe had issues with her initial paint job which starting reacting and bubbling in some placesWe repainted the entire vehicle and the issue came up againIn October our shop at the initial location she dropped it off, had to close and we moved to a new location in El CajonDuring that time, she contracted with an upholstery company (Tatum's Upholstery) to reupholster her entire vehicleThe car was picked up and returned to us in NovemberWe again repainted her entire vehicle and had the same reaction issueAlso during this time, the customer was very hard to contactWhen we finally reached her, she indicated she had some personal issues to take care ofShe was also complaining about her graphics workWe had our graphics painter do the graphics over and when she came to look at the car in December, she was not happy with the designI had the graphics painter do the graphics a third time, asking her to work closely with him to ensure the design met with her expectations, before we cleared it a 3rd timeShe came in and inspected the work, okayed it and we cleared the bumperRegarding the paint job, we wound up having to strip the entire vehicle down to the fiberglass and metal, something we usually charge $to $to do but did not charge the customer for thisShe told us she was under the impression that every vehicle that gets painted gets stripped down to metalWe had to explain to her that this is never done for free but she got it for nothingOne thing that the customer does not seem to understand is, she paid for some parts at the Fiero Store but never paid us for any installationWe installed the parts at no charge since she has been such a long time customerEach time we tell her the car is ready she finds additional items she wants doneRegarding the gas gauge, we installed it and it still does not work, we told her it was something else, possibly the sending unit in the tank or some wiring somewhere, and she should take it to a mechanic to troubleshoot itShe thinks that we should make it work even though she did not pay for the installation of the part, troubleshooting etcShe just recently indicated that the horn did not work, again, this is not something that she contracted us to troubleshoot or repairThe antenna on her car was missing since she brought it in, it is actually still on the car only broken off near the bottomAll of the items that she is complaining about have been carefully addressed with her, and we let her know that our work that she contracted us to do, is done and she was asked to pick up her vehicleWe are not going to continue to allow her to add things to her list and then complain that we are the ones taking so long to finish her vehicleNormally, a job like this takes less than a monthIn her recent Email, she stated that she asked for a "RESTORATION" but that was never agreed upon or written down anywhereI explained to her, that a restoration is something we specifically contract and the cost is about 4-times the amount she is paying for Finally, she stated to us that she did not want this to go on, she would take her business elsewhere, not to make any more repairsand let her know when her vehicle would be readyWe emailed her on 5/29/that her vehicle was ready for pickup that afternoonShe did not respond to telephone calls or emailI emailed her again on Friday 5/30/that her vehicle was ready and she needed to contact me that day or storage fees would apply beginning Saturday 5/30/I emailed her daily after that, explaining that storage fees were now in effect and to pick up her vehicleShe ignored all of our attempts to contact her until Wednesday 6/4/In her email, she said she had been waiting for us to contact her regarding our credit card machineWe had told her we wanted cash or a cashiers check and she insists on only paying with a credit cardAdditionally, I gave her advice on taking care of this whole thing, suggesting she pay for the work done, pick up the car and if she has issues, to take us to courtWhen none of this helped, we began the lien process which is in place to protect us from non payment of billsShe was also told about this and still will not pay her bill and pick up her carThe lien company even told us we could charge her the maximum allowed which is days and we refused telling them that we just wanted her to pay the storage fees we warned her about in our emailsI also suggested to her that she go to Navy Relief and apply for a low interest or no interest loan and she refuses to do that Our desired resolution at that point is for her to pay her bill and pick up the vehicleWe will pursue all means necessary, legally, to get paid for the work done and get the car off of our overcrowded lotHer remaining balance is $1,plus days of storage at $per day which adds an additional $We also began the lien process, and the fee for that is $and a cancellation fee when she picks up her car

This customer brought her 1987 Pontiac Fiero into our shop 7/8/2013 and we contracted do paint the vehicle for $2,500, paint custom graphics on the bumper, paint her rims gloss black, install a pioneer stereo system with speakers. On 8/13/2013 she came in with a list of parts that she wanted to...

order. We ordered those parts at a cost of $959.47 and added that to her bill, without any markup for our trouble. We had issues with her initial paint job which starting reacting and bubbling in some places. We repainted the entire vehicle and the issue came up again. In October our shop at the initial location she dropped it off, had to close and we moved to a new location in El Cajon. During that time, she contracted with an upholstery company (Tatum's Upholstery) to reupholster her entire vehicle. The car was picked up and returned to us in November. We again repainted her entire vehicle and had the same reaction issue. Also during this time, the customer was very hard to contact. When we finally reached her, she indicated she had some personal issues to take care of. She was also complaining about her graphics work. We had our graphics painter do the graphics over and when she came to look at the car in December, she was not happy with the design. I had the graphics painter do the graphics a third time, asking her to work closely with him to ensure the design met with her expectations, before we cleared it a 3rd time. She came in and inspected the work, okayed it and we cleared the bumper. Regarding the paint job, we wound up having to strip the entire vehicle down to the fiberglass and metal, something we usually charge $800 to $1200 to do but did not charge the customer for this. She told us she was under the impression that every vehicle that gets painted gets stripped down to metal. We had to explain to her that this is never done for free but she got it for nothing. One thing that the customer does not seem to understand is, she paid for some parts at the Fiero Store but never paid us for any installation. We installed the parts at no charge since she has been such a long time customer. Each time we tell her the car is ready she finds additional items she wants done. Regarding the gas gauge, we installed it and it still does not work, we told her it was something else, possibly the sending unit in the tank or some wiring somewhere, and she should take it to a mechanic to troubleshoot it. She thinks that we should make it work even though she did not pay for the installation of the part, troubleshooting etc. She just recently indicated that the horn did not work, again, this is not something that she contracted us to troubleshoot or repair. The antenna on her car was missing since she brought it in, it is actually still on the car only broken off near the bottom. All of the items that she is complaining about have been carefully addressed with her, and we let her know that our work that she contracted us to do, is done and she was asked to pick up her vehicle. We are not going to continue to allow her to add things to her list and then complain that we are the ones taking so long to finish her vehicle. Normally, a job like this takes less than a month. In her recent Email, she stated that she asked for a "RESTORATION" but that was never agreed upon or written down anywhere. I explained to her, that a restoration is something we specifically contract and the cost is about 4-5 times the amount she is paying for. 
 
Finally, she stated to us that she did not want this to go on, she would take her business elsewhere, not to make any more repairs. and let her know when her vehicle would be ready. We emailed her on 5/29/2014 that her vehicle was ready for pickup that afternoon. She did not respond to telephone calls or email. I emailed her again on Friday 5/30/2014 that her vehicle was ready and she needed to contact me that day or storage fees would apply beginning Saturday 5/30/2014. I emailed her daily after that, explaining that storage fees were now in effect and to pick up her vehicle. She ignored all of our attempts to contact her until Wednesday 6/4/2014. In her email, she said she had been waiting for us to contact her regarding our credit card machine. We had told her we wanted cash or a cashiers check and she insists on only paying with a credit card. Additionally, I gave her advice on taking care of this whole thing, suggesting she pay for the work done, pick up the car and if she has issues, to take us to court. When none of this helped, we began the lien process which is in place to protect us from non payment of bills. She was also told about this and still will not  pay her bill and pick up her car. The lien company even told us we could charge her the maximum allowed which is 60 days and we refused telling them that we just wanted her to pay the storage fees we warned her about in our emails. I also suggested to her that she go to Navy Relief and apply for a low interest or no interest loan and she refuses to do that.
 
Our desired resolution at that point is for her to pay her bill and pick up the vehicle. We will pursue all means necessary, legally, to get paid for the work done and get the car off of our overcrowded lot. Her remaining balance is $1,559.29 plus 12 days of storage at $65 per day which adds an additional $780. We also began the lien process, and the fee for that is $70 and a cancellation fee when she  picks up her car.

Review: Stay away from this place. Boss said it would come out looking better but came out worst. I have to replace thousand dollar headlights and replace fender liners + underengine cover valued above five hundred. On top of that they did not return my OEM bumper like I asked. Many workers very confrontational I felt like they wanted to eat me ! Too many lies and hate. Worst experience ! Yes, court will come :) also wrong paint color WoWDesired Settlement: I just wanted a free buff. It was like hell being there many times to speak about anything about my car. Refund is what I'm looking for plus the replacement OEM parts. they have the list.

Business

Response:

1.

Original contract (invoice number [redacted]) dated

2/2/13. Customer brought the vehicle. A 2008 Mazda RX-8 in, stating he had an

accident but did not want to go through insurance. An estimate to repair was

given to the customer. Customer was to provide all parts necessary, stating he

could get them. He only provided us with an aftermarket VIS Racing body kit.

His under engine cover and fender liners would not fit because of the

aftermarket body kit, and this was explained to him. Customer stated he was

having money issues and we set up a payment plan with no interest, no storage

fees, with 2 weeks to pay in full.

2.

Customer cancelled the original estimate on

2/22/13 because he did not have the money to pay for it. We had already started

the work, so we could not completely cancel the estimate.

3.

The customer did not ask for his parts back

until nearly 2 months after the work was completed on 3/22/13 and had never

asked for them during the entire repair process. The OEM bumper was totally

damaged in his accident and was not repairable or even worth anything. After

customer picked up the vehicle, we discarded this part after about a month. Our

receipts clearly state that parts are available upon vehicle pickup and we only

hold them for 10 days after that. If we held all of our customer’s parts longer

than that, we would not have any room left on our lot.

4.

During the repair process, the customer changed

his mind many times, mainly due to money issues. Originally, he wanted a 3

stage paint job, black with red pearl ice, with bodywork to car and bodywork to

kit customer provided, which was $4,500, Fender repair was $250 and he said he

would buy the missing signal light on the fender that was lost in the accident

$42.69. Bodywork $1500, HID Lights no charge. His wish list if he could afford

it was stripes $700 and two tone paint for an additional $500. He also was told

a color sand and buff on the entire vehicle would be $500 which he said he

would come back another time, to do.

5.

Eventually, he settled on our estimate 1322

which was a total of $3,980.68, and we only charged him a total of $3,015 for

all of the repairs listed on our estimate. Additionally, we added the red pearl

ice that he had asked for but could not afford. This was done as a good will

gesture on our part to make the customer happy, plus we wanted the car to look

good when it left the shop.

6.

On 5/24/13 customer returned to the shop, giving

us a bill for $6,144.38 stating these parts were damaged or missing. Most of

these parts were damaged or missing due to his accident, and he did not ask us

to make all of the original necessary repairs due to him not having the money.

We only made the repairs he could afford. He said instead of paying the

$6,144.38 if we gave him a free color sand and buff worth $500 everything would

be alright.

7.

Although we knew we were not liable for the

broken/missing parts, as a good faith effort and to keep the customer happy, we

agreed to work with him on doing the color sand and buff. We were about to

start on the work on 5/24/13 but the customer changed his mind, saying he

wanted to use the car to go to the movies instead. He then made an appointment

for 5/25/13 to get the car done and we let him know it would take about 2 days

to complete. Customer was acting strange and belligerent, even going behind our

customer service counter trying to get his keys. An employee tried to stop him

which explains his statement that the workers were very confrontational. Non

employees are not allowed behind our counter and he should not have done that. We

have gone above and beyond for this customer and he still owes us $20 of his

original balance. Our employee was supposed to collect that but was having so

many problems with this customer, she paid it herself. We feel we have done

everything possible for this customer and consider the matter closed.

Review: I took my car 1987 Pontiac Fiero to be restored June 2013. It was for restoring parts and a paint job. Every time my car was supposed to be ready it was not. Finally on 23 May....it again was supposed to be ready. I picked up the car to drive for the week-end to ensure the car was indeed ready. The horn did not work, my air did not work. The molding that holds the windshield in place was torn from around the windshield. The window which I bought a regulator for was not working. The antennae for the radio was missing. The lock for the passenger side was missing and the paint job was not properly done. The passenger driver door handle looks like someone just threw blobs of paint on it... The gas gaze, which I ordered new...still does not work. I took the car back again. On May 29, I was informed that my car was ready and that I need to bring cash because their credit card machine was down. I informed them to let me know when their credit machine was working as I did not have 1500.00 in cash.The next email I received stated that they were putting a lien on my vehicle and charging me storage fees. I have been dealing with Executives for a year trying to get my car ready and now...since they have it ready "supposedly" again. How can they charge me for storage fees when every time I took my car back to them and they would tell me it was ready, it would not be. It took them a month this time.For my parts and their incomplete they have already received over $4k from me and I am more than willing to pay the 1557.00 but I do not owe them storage fees, especially considering that I am going to have to take my car elsewhere and pay again to get everything completed that Executives has had more than a year to correct. While I have no problem paying the amount due $1557, it is not fair to charge me storage fees after I have had to constantly take my car back to sit without work being done toward completion unless I went thereDesired Settlement: The amount I am more than willing to pay is 1557.00

Business

Response:

This customer brought her 1987 Pontiac Fiero into our shop 7/8/2013 and we contracted do paint the vehicle for $2,500, paint custom graphics on the bumper, paint her rims gloss black, install a pioneer stereo system with speakers. On 8/13/2013 she came in with a list of parts that she wanted to order. We ordered those parts at a cost of $959.47 and added that to her bill, without any markup for our trouble. We had issues with her initial paint job which starting reacting and bubbling in some places. We repainted the entire vehicle and the issue came up again. In October our shop at the initial location she dropped it off, had to close and we moved to a new location in El Cajon. During that time, she contracted with an upholstery company (Tatum's Upholstery) to reupholster her entire vehicle. The car was picked up and returned to us in November. We again repainted her entire vehicle and had the same reaction issue. Also during this time, the customer was very hard to contact. When we finally reached her, she indicated she had some personal issues to take care of. She was also complaining about her graphics work. We had our graphics painter do the graphics over and when she came to look at the car in December, she was not happy with the design. I had the graphics painter do the graphics a third time, asking her to work closely with him to ensure the design met with her expectations, before we cleared it a 3rd time. She came in and inspected the work, okayed it and we cleared the bumper. Regarding the paint job, we wound up having to strip the entire vehicle down to the fiberglass and metal, something we usually charge $800 to $1200 to do but did not charge the customer for this. She told us she was under the impression that every vehicle that gets painted gets stripped down to metal. We had to explain to her that this is never done for free but she got it for nothing. One thing that the customer does not seem to understand is, she paid for some parts at the Fiero Store but never paid us for any installation. We installed the parts at no charge since she has been such a long time customer. Each time we tell her the car is ready she finds additional items she wants done. Regarding the gas gauge, we installed it and it still does not work, we told her it was something else, possibly the sending unit in the tank or some wiring somewhere, and she should take it to a mechanic to troubleshoot it. She thinks that we should make it work even though she did not pay for the installation of the part, troubleshooting etc. She just recently indicated that the horn did not work, again, this is not something that she contracted us to troubleshoot or repair. The antenna on her car was missing since she brought it in, it is actually still on the car only broken off near the bottom. All of the items that she is complaining about have been carefully addressed with her, and we let her know that our work that she contracted us to do, is done and she was asked to pick up her vehicle. We are not going to continue to allow her to add things to her list and then complain that we are the ones taking so long to finish her vehicle. Normally, a job like this takes less than a month. In her recent Email, she stated that she asked for a "RESTORATION" but that was never agreed upon or written down anywhere. I explained to her, that a restoration is something we specifically contract and the cost is about 4-5 times the amount she is paying for.