Executives Inc. Realty Group

Thank you for your response.  I have been contacted finally by the company and have resolved the differences. I do not need any further intervention. Thank you. font-family: arial, sans-serif;" />
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

During their tenancy, the tenant did not report a loose and leaking toilet and a hole in the wall where they damaged the tub.  Upon move out some damage was noted to the bathroom floor but the actual cause could not be determined until the...

repairmen were into the actual repairs.  We feel that the tenant should be responsible for damage cause under his watch because it would have been much less significant had it been reported early. That being said, we have been willing all along to work with the tenant on an acceptable resolution but they refused to discuss the matter with us in order to come to an agreeable solution.  We have called to do so several times and they would not discuss it.In their complaint, they also omitted the damage to the vanity which was also on their move out and discussed with them at that time.  The repair cost was $72 labor and $151.05 in parts.  They acknowledge owing for carpet cleaning and deodorizing which was $$224.95.  If we eliminate the charges that they dispute, and include the vanity repair, they would receive a refund of $597. We would agree to this.

Our company manages single family homes owned by various individuals. Each property is unique and therefore it is critical that we are able to show each specific property as they come up for re-renting. We have a number of built in...

safeguards to assure this. First, our lease spells out that we have "full and free access” during the last 45 days of a lease for showing purposes. Second, our lease spells out that tenants cannot change the locks without our permission and without using an approved locksmith. Third, our lease clarifies that we have a master key system in place since the master key is what we carry to visit and show properties. 
[redacted] gave us notice that he was moving. We offered him an incentive to allow a lock box on the property so REALTORS around the city could show the property. He refused this opportunity. That put us in a position of having to do all of the showings ourselves.  Consequently we decided to have an open house. We started advertising, a week in advance, for an "open house" on February 24th. at 9 AM. We informed him of this via phone message and email message - neither of which was acknowledged. 
Upon arrival at the property, we found that the locks had been changed and our master key no longer accessed the property. We went to the back door and it had been bolt locked/chained.  Knowing that [redacted] had not replied to our email or phone message we contacted our attorney to ask his advice. He advised us that [redacted]'s breach of his lease would, if continued, cost the owner the right to market for the agreed 45 day period and therefore a charge for that time period would be reasonable to request in court and that we should advise [redacted] of this fact.  We did so via [redacted] mail.  [redacted] finally responded. At first he denied changing the locks, but finally admitted that he had done so. 
We agreed to let him replace his locks with approved correctly keyed locks. This was done on March 6th. We once again ran an ad for an open house and held it on March 10th.  The house therefore was delayed from Feb 24th through March 10th or 14 days.
It is our job to protect the [redacted] from tenants and their damages, whether those damages are from rent, rent loss, or property damage. Provided that we have no other showing issues, it is our intent to only charge [redacted] the actual lost marketing time of 14 days.

We are prepared to accept this offer so long as the payment is sent within 15 days. If it is not we will re-open the case and or take it to court. 
The property manager did not find a hole during the final inspection, nor was there a hole when we moved out. On the paperwork that was sent for the inspection the tub/shower and toilet were checked as being in good condition. The paperwork that was sent December 16th, 2015 marked the repairs to the sub-floor and toilet as December 15th, 2015 when there were other tenants living in the property. The final inspection was October the 28th, 2015. I turned in the keys the same day as the final inspection, yet move-out is marked as October 31, 2015.

My family and I relocated from [redacted] this past summer. We looked at over 50 homes over a six month time span. We spoke with easily over 25 different property management companies during that time. I was really starting to feel like a number and dollar figure to most of these companies. They didn't want to hear our story, our worries, our needs moving 5 states away with a young children. We had actually signed a contract on another home when we found a property at Executives. I knew from the first phone conversation with the ever so sweet Brenda that this was going to be a great relationship and we decided to rent from Executives instead. Brenda and Kristi showed immediate concern in our move. They helped us find places around town, Jennifer in the finance department talked me through first day jitters when I was putting my son on the bus for the first time. There have been so many little things they do to go above and beyond! (Not to mention, Jennifer saved me the day I locked our whole family out of the house the first day of school!) I knew I had to write a positive review after the owner, Brown stopped by our house today to help me fix something. The one on one and genuine care and concern Executives shows is what sets them a part. I highly recommend this team of caring professionals! They have taken great care of us and I love being a part of the Executives family (and that's how it feels, like family!)

If you are looking for a really good property manager, I highly recommend Brown P[redacted] and his staff at Executives, Realty Group. I was a home builder and had a wonderful house go without a buyer following the building crunch. After sitting empty for a few years, I decided to try the rental market and Brown was recommended to me by my Realtor. I had heard that he was fair and thoroughly screened for good potential renters. Having heard some horror stories from other builders about renters not paying and having to be evicted, I wanted someone who would thoroughly vet a prospective renter. Brown and his team did that very well. They also required a reasonable security deposit. Brown's team took care of any issues that were not the renter's responsibility. After the renter left, I decided to put the house back on the market and once again, Brown's team handled everything. They saw that it was put back in like new condition and we did eventually get a contract, negotiated by Brown and his team. My whole experience with Executives, Realty Group was exceptional!

If you are looking for a really good property manager, I highly recommend Brown P[redacted] and his staff at Executives, Realty Group. I was a home builder and had a wonderful house go without a buyer following the building crunch. After sitting empty for a few years, I decided to try the rental market and Brown was recommended to me by my Realtor. I had heard that he was fair and thoroughly screened for good potential renters. Having heard some horror stories from other builders about renters not paying and having to be evicted, I wanted someone who would thoroughly vet a prospective renter. Brown and his team did that very well. They also required a reasonable security deposit. Brown's team took care of any issues that were not the renter's responsibility. After the renter left, I decided to put the house back on the market and once again, Brown's team handled everything. They saw that it was put back in like new condition and we did eventually get a contract, negotiated by Brown and his team. My whole experience with Executives, Realty Group was exceptional!

Review: We (My wife and I) rented a property from said company. we bought a house and moved out two months before our contract was up, but we still paid our rent, kept electricity on and kept the house and yard clean. When it came time to do final walk thru they pointed out all of the problems that were there before we moved in. They had falsified the original check in document saying the previous renters had painted the inside of the house. I know the people who live there before hand and They will vouch that they did not paint and were not made to. we were given 3 days to fix any problems, which I did go back and fix all the problems that they had but no one will return my calls, emails or any of my wife's attempts. They charged us two months rent ($2,560) plus a 200$ pet fee which I am pretty sure you are not allowed to charge over 2 months rent in the state of VA. It has been 38 days since my check out and not a word or our deposit back.Desired Settlement: I want our entire refund back as soon as possible or I do plan on filing a lawsuit.

Consumer

Response:

Thank you for your response. I have been contacted finally by the company and have resolved the differences. I do not need any further intervention. Thank you.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: We paid over 2600.00 in security deposit, which is two months rent. We only received 900.00 back from the security deposit. Many things they charged us for when we received the check were not indicated on the move out inspection that their agent did. Also, before we moved while we were still under lease, they had two of their manitenance guys come in and tear out cabinets in the kitchen then proceed to sand the walls meanwhile all of our stuff is still around the house, needless to say we had sand dust all over, plus it went all over the downstairs of the house. When we moved into the house, the walls were not freshly painted, so they sent over some painters who touched up the walls, and the touch up spots were not even the same color. We had to pay to have the dryer fixed twice, we had an electrical problem which they sent their maintenance guy over, he could not fix the problem and they still tried charging us 60.00 for him coming out. They said an electrician would come over to fix the problem, but no one ever came. Mind you this was in my opinion a fire hazard because the switch in question was making a popping noise. Anyhow, all said in done, we did not get a reasonable refund on our deposit. Like I said they charged us for things after the fact, things that again were not noted on the move out inspection. One last thing, I was told (i know it is hearsay) from someone close to their company, that they will find anything wrong to keep security deposits.Desired Settlement: To get a refund of at least 1 months security deposit, if not more. We have not cashed the check yet they sent because on the check it says if you cash it you confirm that everything is ok and you have no recourse.

Review: I and my wife had rented a house from Executives inc for four years and finalized our move out on October 28th of 2015. When we first moved in and again during the final inspection I pointed out to the property manager that the bathroom floor had damage due to improperly placed tiles. She mentioned that the damage to the floor was something the owner would like to eventually fix but that we didn’t need to worry about it.

I made attempts to contact Executives inc after move out to inquire what if any additional charges there were. On Tuesday, December the 3rd we were called back by someone on behalf of the business owner for whom I had left messages for. She said that we would only be responsible for the charges that were mentioned at move out in October which include: $225 to repair the shower, $300 for a depreciated damage fee for a hole in the carpet, and a fee to deodorize the carpet.

On December the 23rd we received a letter from Executives inc charging us $1,026.41 in addition to the security deposit of $1,570.00. The letter was dated as being sent December 16th of 2015 which is outside of the 45 days after the end of the lease they had to make us aware of any problems or charges(§ 55-248.15:1). In addition to the charges that had been mentioned previously it included $1592.00 for “repair subfloor in bathroom due to toilet leak” and $254.46 “1/3rd of bathroom floor replacement due to leaking toilet/tub”. These charges are dated December 15th of 2015. Another tenant was living at the property at that time (§ 55-248.35). On the final inspection report for the bathroom the toilet is marked as in good condition by the property manager.

My wife and I sent a letter December the 24th of 2015 with receipt of delivery disputing this charge and requesting details of the repairs. In the letter the company performing the repairs, what specifically was done, and the assessment from the company performing the repairs was requested. These details have not been provided.Desired Settlement: My wife and I are being charged $1,592.00 and $254.46 for repairs that we were not the cause of and are not responsible for. We are requesting $820.05 of our security deposit of $1,570.00 to be returned. The original amount of $820.05 was due November the 27th of 2015. If this is not done in a reasonable amount of time we will take this case to court seeking the full amount of the security deposit.

Details In Brief:

• $820.05 of the original security deposit was due November 27th of 2015.

• Charge of $1,592.00 and $254.46 for repairs we did not cause nor are we responsible for.

• We were not made aware of these charges until well after the 45 days they had to make us aware of the problems, despite attempts to contact them (§ 55-248.15:1).

• At the time of the dates of these charges, December 15th of 2015, another tenant was in the property (§ 55-248.35).

Business

Response:

During their tenancy, the tenant did not report a loose and leaking toilet and a hole in the wall where they damaged the tub. Upon move out some damage was noted to the bathroom floor but the actual cause could not be determined until the repairmen were into the actual repairs. We feel that the tenant should be responsible for damage cause under his watch because it would have been much less significant had it been reported early. That being said, we have been willing all along to work with the tenant on an acceptable resolution but they refused to discuss the matter with us in order to come to an agreeable solution. We have called to do so several times and they would not discuss it.In their complaint, they also omitted the damage to the vanity which was also on their move out and discussed with them at that time. The repair cost was $72 labor and $151.05 in parts. They acknowledge owing for carpet cleaning and deodorizing which was $$224.95. If we eliminate the charges that they dispute, and include the vanity repair, they would receive a refund of $597. We would agree to this.

Consumer

Response:

We are prepared to accept this offer so long as the payment is sent within 15 days. If it is not we will re-open the case and or take it to court. The property manager did not find a hole during the final inspection, nor was there a hole when we moved out. On the paperwork that was sent for the inspection the tub/shower and toilet were checked as being in good condition. The paperwork that was sent December 16th, 2015 marked the repairs to the sub-floor and toilet as December 15th, 2015 when there were other tenants living in the property. The final inspection was October the 28th, 2015. I turned in the keys the same day as the final inspection, yet move-out is marked as October 31, 2015.

Review: Realty group attempted to enter my home 36 days prior to end of lease to show property. They were unable enter the home as back door was accidently chained shut and the front door was keyed to original house keys but not realty master key. Instead of calling me or emailing me; they mailed me a letter 4 days after visiting the home stating that they were charging me for 45 days of rent for not allowing them free and full access through the last 45 days of the lease. Now that I've actually received the letter, I have left the chainlock open which allows the realty company free and full access to the home. This is not 45 days of marketing time due to me; the company didn't even attempt to visit until 36 days prior to lease end; and instead of contacting me the day of (I could have driven to the home to let them in) they used the slowest possible contact method after waiting 4 days to write up a letter.Desired Settlement: Reduce billing of 45 days rent to 4 days; the time between being notified 2/28 and me correcting the problem 3/4

Business

Response:

Our company manages single family homes owned by various individuals. Each property is unique and therefore it is critical that we are able to show each specific property as they come up for re-renting. We have a number of built in safeguards to assure this. First, our lease spells out that we have "full and free access” during the last 45 days of a lease for showing purposes. Second, our lease spells out that tenants cannot change the locks without our permission and without using an approved locksmith. Third, our lease clarifies that we have a master key system in place since the master key is what we carry to visit and show properties.
[redacted] gave us notice that he was moving. We offered him an incentive to allow a lock box on the property so REALTORS around the city could show the property. He refused this opportunity. That put us in a position of having to do all of the showings ourselves. Consequently we decided to have an open house. We started advertising, a week in advance, for an "open house" on February 24th. at 9 AM. We informed him of this via phone message and email message - neither of which was acknowledged.
Upon arrival at the property, we found that the locks had been changed and our master key no longer accessed the property. We went to the back door and it had been bolt locked/chained. Knowing that [redacted] had not replied to our email or phone message we contacted our attorney to ask his advice. He advised us that [redacted]'s breach of his lease would, if continued, cost the owner the right to market for the agreed 45 day period and therefore a charge for that time period would be reasonable to request in court and that we should advise [redacted] of this fact. We did so via [redacted] mail. [redacted] finally responded. At first he denied changing the locks, but finally admitted that he had done so.
We agreed to let him replace his locks with approved correctly keyed locks. This was done on March 6th. We once again ran an ad for an open house and held it on March 10th. The house therefore was delayed from Feb 24th through March 10th or 14 days.
It is our job to protect the [redacted] from tenants and their damages, whether those damages are from rent, rent loss, or property damage. Provided that we have no other showing issues, it is our intent to only charge [redacted] the actual lost marketing time of 14 days.