Exertec Health & Fitness Centre

In good faith we will go ahead and give him his final payment

We have already contacted Mr [redacted] about refunding his deposit He special ordered a vehicle that is not something we stock or typically sell While we were waiting for the vehicle to be built he bought a Ford Motorcars will now have a Truck with a bench seat that is not desirable inventory, but we felt it was right to refund his money in anticipation that we can earn his business down the road

This consumer response was received by Revdex.com via phone.The consumer said she considers this matter to have been resolved and she feels the business was trying to help herShe said she feels her true issue is with the accident and the insurance claim, she said she feels the head gasket problem was a result of the accident she was involved in

Attached are [redacted] Smith's service records along with a copy of the Limited Powertrain Warranty

This is in reference to [redacted] complaints We factory certified the car and do not feel it is necessary to pay another dealer to do the same thing We have spent the last several weeks going through the smallest details trying to make Mr [redacted] happy He said if we completed all the items on his list he would be happy Now that we have done this he wants more At some point this needs to stop Mr [redacted] has publicly displayed his dissatisfaction on multiple websites He promised to remove these if we took care of all of his concerns Now this is another one of his tactics to try and extract more money from us Motorcars has a great reputation in the community and we always take care of our customers Every once in awhile we can not afford to keep a customer I told Mr [redacted] on numerous times if he did not like Motorcars and he was not happy with his car we would give him every single dollar he spent back I am out of options at this point Mr [redacted] filed a complaint with the Attorney Generals office earlier in the month Feel free to speak with [redacted] at [redacted] He will give you some insight on how difficult Mr [redacted] is to work with and how irrational he is The AG did not find us guilty either The reason [redacted] was in need of a new vehicle in the first place is because someone disliked him enough to set his previous car on fire Please feel free to give me a call if you would like to discuss further [redacted]

Thank you so much for resolving the issueI appreciate your sincere effort[redacted] Chandra Shekar8:PM (hours ago)to meThank you so much for resolving the issueI appreciate your sincere effort.Chandrashekar Kashyap

I am sorry that the battery went bad in a brand new car Obviously we would not want to have a customer purchase a new car and have the battery go dead with in the first days As the customer stated we replaced the battery with a brand new one and she should not have any further problems.I will speak with my manager on how he handled the situation and make sure that he handles the situation different in the future I did leave a message for Mrs [redacted] apologizing for the situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to have more clarity on the $for the serviceOur key for the *** didn't require a simple battery, it required a whole now key, which we paid to Motor Cars over $The key was working fine when we dropped off the car but worked very poorly afterwardsWe had to replace it.I am sorry that MrG*** doesn't believe me about the CD's that were stolen from my vanI looked all throughout my home and didn't find themI wouldn't have removed them from my van because that was the only way they were usedI did complain to one of the sales persons and he asked me if the CD's were replacedOf course my answer was noI was being ignored about my complaints. The one back mat wasn't in our *** when we picked up the carIt was there when we dropped the car offWe have no reason to remove one mat and not return it. As for the issue about the sticker for the van, it was a struggle to get the correct stickerIt took several months to get the right oneI had called and spoke to Mr.G*** about the Cd's and the stickerHe said he would get back to me , but never didI had to go in the dealership and complain to one of the sales people to get the correct sticker.Please explain more about the service credit for $500.When a client takes their vehicle in for maintenance they are trusting that their vehicle will come back without any issuesThis was not the case for my *** or ***I have lost that trust relationship with Motor Cars
[To aslsist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Motorcars Toyota did sell *** *** * *** *** We did disclose that the vehicle had been in an accident Attached are a copy of the Carfax and Autocheck report showing that the vehicle was in an accident You will see that *** *** has signed both reports
acknowledging the report The accident that he is concerned with was from 3-17-in New Jersey His statement about us doing the work is not accurate I also find it hard to believe that the vehicle looked fine for two years, then discolored as soon as he purchased it It has also been almost a year now since he purchased the car I would be happy to meet with *** *** and my body shop manager to discuss what needs to be done to correct the repair I am not saying that we are going to pay for it, but maybe we can work something out between us

I am sorry that I wrote the wrong model of vehicle *** *** does own a *** If having the panel repainted would make him happy then we will do it There will me no monetary compensation Please have him give me a call to schedule a time to have the work done

I would like to apologize to Mr*** for the mailings. I will contact our vendor that does our mailings and ask them to remove his name from their lists. He has been removed from our internal database

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am pleased they have rightfully refunded my money However, I find their response highly unethical as it is completely untrue Although all I wanted was my refund, I still plan on leaving a bad review due to poor business practices It should never have come to this
Regards,
*** ***

This business response was received by Revdex.com staff member ** via phone.Matt G*** explained that the consumer leased her car years ago from his business (brand new) and then just recently bought out her own lease. Matt said the consumer is responsible for the condition her vehicle is in.Matt said his business repaired the consumer's front windshield free of charge and also detailed her vehicle free of charge per the agreement made between she and the business's finance manager; however, Matt said this something they typically do not do when someone just buys out their own lease.He said they also did some prep work to a gauge the consumer had on her vehicle's bumper but the consumer would need to pay a body shop to finish the job, he said it was more than just a scratch.Matt further stated that his business found no issues with the consumer's windshield wipers; he said the business simply replaced the windshield and put back on the same wipers she previously had.Matt also stated that the same rear-view mirror was placed back onto the consumer's vehicle as well.Matt said his business will incur the cost for the consumer to go to another certified repair facility to have her rear-view mirror "tightened"; he said his business has determined that it cannot be further tightened, but if another company can accomplish this he will reimburse the consumer for the repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I returned my Corolla on 5/I was told by Motorcars staff that they had information from *** *** that there was more payment leftHence I signed whatever information was provided to meLater on 6/when the vehicle was about to be grounded staff at Motorcars told me that I had payments left and that I had to make another paymentMy response to this was that I have returned the car months in advance and hence I have completed all my payments towards the monthsI said if I had one more payment to make towards the vehicle then I would have my Corolla back and drive it for another month before returning So the staff said that I dont have to bother and they would make the remaining paymentsSO at the time of grounding the car they knew that I had payments left which they agreed to payThis morning I called the *** and spoke to the financial department who confirmed to me that at the time of grounding the car Motorcars had all the information and they knew there was a balance of $that needed to be paid.Basically Motorcars had all the access to the information at the time before they agreed to exchange the leaseThey provided me misleading information at the time of signing the contract that I had only payment left which they are going to pay it offLater at the time of grounding my old car they had the information about the payments left and did not return my old car when I asked them to return back my car for more month Hence I was given all the misleading information at the time of the exchange which led to this fiasco
Regards,
*** ***

We have had problems with this customer in the past The last three times he has come in for an oil change he later complains about an ABS light coming on It is impossible for us to affect his ABS light while doing an oil change The previous two times we diagnosed his light for
free and quoted him what it would cost for the repair He has never had the work done to fix the problem with his car At this point I think it is best that he find a new place to service his car

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of my response to the offer I reviewed appear below.As I wrote in my second letter to you in February, I was bothered by both the process and the solution proposedI repeat, that I remain offended that you all misrepresented the extend of damage to the vehicle that had occurred, that when I took off work to meet with you I was given a suggestion of just bring the car back sometime next week, leave it, and we'll just repaint over it but also having to repaint the door to make it "blend in", that you consider the physical damage top the panel irrelevantThe problem was obvious and discovered immediately when I had a respectable local shop make a minor repair to this part of the car They took me aside with some concern to say"You know, this car has been in an accident ...." And for this, we are just repeating ourselvesYou don't feel responsible and I doubt I'll change thatWas it your father who built motorcars into a respectable *** *** business, or do I have that relationship wrong? One only knows what one is toldOtherwise, I would have asked to take this up a higher level of management there, but assume that's irrelevant - your position is safe.And, again, and being redundant, I did have to sign a car fax before purchasing the vehicle - That vague form alerts to an accident, but it's your reputation that is on the line when you sell a car that you declare to have been repaired properly and it was not.I'd rather have the damage and a story than another insufficient repair.
Regards,
Robert Krebs

*** ***l came to our dealership for the first time on 07/11/for an overheating concern on her *** *** *** vin *** with
67,milesOur *** master diagnostics technician tried to duplicate the overheating concernWe kept her car for days while we provided her with a free loaner vehicle for that time periodWe were not able to confirm an issue with her car during this time periodMotorcars did not charge her any diagnostics fees for this servicethe ro #is *** The value of this diagnostic inspection and rental was $ *** came back on 08/02/with 67,miles on her *** stating she has an overheating concernShe asked for a rental and agreed to pay for it while she tried to get her insurance company or the body shop repair facility to repair her carIt was at least a week before she agreed to let us do an engine tear down to determine why her car overheatedWe removed the engine from her car and spent over hours to determine that bank head gasket had blownWe provided her with a quote for the repair at approx$*** told us the engine failure was not her fault and she would not be able to payher car was out of factory warranty by 7,miles so as a goodwill gesture Motorcars requested assistance from ToyotaThe service director was able to secure a three way split*** 1/Motorcars 1/and the guest 1/We repaired the vehicle by 08/The dealership also discounted the rental charges from $to $in addition when *** picked up her car she asked us to hold her payment until 09/01/due to her lack of fundsMotorcars agreed to this payment arrangement Motorcars provided assistance in the initial inspection, in the repair, in the car rental and in the payment plan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below."someone disliked him enough to set his car on fire" Hilarious and I won't even respond to thatAs you can see, Mr *** and Motorcars are not the easiest to work with when there is a problem. They advertised the car as Scion Certified pre ownedI brought this to their attention during delivery, because I wanted to add on the Factory CPO vehicle service agreementThey informed me I could not do this unless I paid extra for the certification, because the vehicle was 'motorcars certified' When I explained that it was advertised as Scion Certified, and showed them proof of the advertisement they backtracked and said I would still need to pay extra for the Scion certification, explaining that they don't factory certify vehicles because they believe their motorcars certification provides the same checklist inspectionI asked for the factory certification
anyway and paid extra.The very next day, I began discovering problems, such as entire pieces of the car missingI went over the checklist myself, everything but mechanical because I am not a mechanicI brought the problems to motorcars attention and asked for them to be fixed immediatelyI was deniedI spend the next month trying to get the issues resolved, and when I explained that I wanted my final visit to be the final visit, meaning all issues resolved once and for all, I meant it. This is not an attempt to squeeze more money out of MotorcarsThis is an attempt to get what I paid for and nothing moreMotorcars cannot be trusted to get the job done, because they didn't get the job done after a month of driving back and forth and countless emails. *** did not find Motorcars guilty because they have no power to find anyone guilty or enforce any type of decision, so Mr *** cannot use that to defend himself in the matter*** was there to find a mutually beneficial agreement and Motorcars refused to budgeI will be happy to forward the proof of advertising, the numerous repair records, the fact that body damage was repaired prior to sale and not disclosed to us, and the absolute headache it has been trying to communicate with Motorcars via email, which consists of lying, deception, picking and choosing what will be fixed and what will not, and repeated attempts to get in writing that I will be happy with their work, which I never stated I would be

I am sorry that [redacted] did not get the service she should have received.  [redacted] did purchase the Platinum program for both her vehicles ($695 per vehicle).  Attached is a copy of the Platinum brochure that shows that the program is only good for 10 years or 100,000 miles on the oil...

changes.  It also spells out the detail process a little better.I highly doubt that any of our employees stole her CD's.  I don't think any of our lube technicians even own cd's (they are all younger).  I have not had a customer accuse any of our employees of theft is over seven years.  Actually the customer who accused of stealing her play station found it under the seat a month later.  If an employee would steal some cd's I am sure we would have other items go missing down the road as well.  [redacted] mentioned that we did something to her remote control.  We do not open up the remote controls or do anything with them other than using them to unlock the car so we can do the maintenance. I think it is unfair to say that we damaged it.  I don't believe she said what the problem was, but 99% of the time the battery just needs replaced.  I would be happy to cover the cost of the battery for her.  I'm not sure what happened with the sticker, but we show that she has used the car wash this year so it is working.  She has had three details done, three oil changes, and three rental cars.  I think $1,300 is a little extreme.  We would like to offer her a check for $300 and a $500 service credit.  Please let me know if this is acceptable.  Matt G[redacted]