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Exotic Hair Boutique

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Reviews Exotic Hair Boutique

Exotic Hair Boutique Reviews (4)

I bought some hair from this place and it was horrible!!! The hair shredded so bad and tangled so bad I broke the strings that were attached to my sew in that's how tangled the hair was it turned into dreadlocks at the nape I had to cut out huge chunks in the back of my head it was disgusting the hair is brittle like straw I paid 450$ for this hair BUYERS BEWARE *** *** *** DONT BUY FROM THIS RIP OFF PLACE!!!!

Dear [redacted] : My name is [redacted] and I'm responding...

to the business complaint regarding Exotic Hair Boutique LLC.  We have a store policy that all sales are final .  We tell the customers this at time of purchase. We also let them feel the hair,and smell the hair. We tell them what products to use. We advise them that the hair is 100% human virgin grade 6A unprocessed . We tell them that we recommend them to wash the hair before they install the hair. This store has been open for almost 2 years. [redacted] call with the complaint of the smell I then asked her did she wash her hair she told me no. I advised her to wash the hair . She then washed the hair and still was not satisfied with smell so I invited her back to the store me and employee and also a customer smelled her hair and it smelled like dove shampoo and conditioner. Please contact me with any further questions or concerns. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will be going to the next step if this is not resolved. This is a large city but the store owner advised there has been complaints before telling me it was a secret to the smell of the hair I was NOT told to smell the hair at all and I was NOT old to pre-wash.the hair at all I was told to feel the hair and that was it. THE HAIR is the same amount of competitive bundles and they do not have a horrible foul smell to is at all. I UNDERSTAND ALL SALES ARE final but I believe on my receipt or by mouth I should have been warned to buy such horrible smelling hair. I believe from from research that the hair is not processed properly. I WANT anyone reading this review not to be burned by this business. I do believe that some of the hair is ok I just received a foul smelling bundle and the smell can not be fixed. I smelled some behind the counter while visiting there second location and it was horrific. IF I WAS told to pre- wash my hair I would have. HONESTLY IF I was told to smell my hair prior to buying it I would not have brought it for over 200.00. Makes no sence to me that business are not willing to tell the truth when a customer is not satisfied.  My hair smelled like dove shampoo when I went in to the store because I had just washed it but the tracks where the hair is installed smells like burned corn chips. I was my hair and three days later while trying to enjoy my summer I am hit with a fowl smelling hair once the heat hits me and this is immediately after being installed no fault of mine. 
Regards,
[redacted]

Revdex.com:I really appreciate the Revdex.com for this outlet. I was told by owner that there have been complaints about the smell. Again I was told how to take care of the product and to feel it. It's sad and I'll do all I can to prevent other women from loosing there money and maybe this complaint will help this business do what they need to do to ensure better customer service. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

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