Exotic Rebodies, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

** *** ***Per our conversation yesterday, I called you several days ago upon receiving your message that you wished to speak with a supervisorI subsequently left you a message and ultimately spoke to you yesterday regarding your concerns Our conversation was very cordial and we have
made arrangements for a plumber to meet you at your house at your convenienceThere was no mention of a Revdex.com dispute on your part to me so I am hopeful that this was submitted prior to our conversation and will be amended shortly I would ask that you; per our agreed conversation allow us to assess the situation and help you feel satisfied, but per our conversation, I need someone to look at the job to be able to determine the best way to proceed We take customer service very seriously and if we are in any way in the wrong, we will fix things

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
As I do not agree with some of the claims of "Good faith", my purchase of a cheap item and the timeline communication between myself and the companyA One Call representative came to my home and resolved the issue.Thank you

I apologize I did not see your response regarding the name and addressI did cut a check for the name and address on file that was mailed on Thursday last week. Please let me know if you have received the check thank youkim j***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I received the check.Thank you. *** ***

I apologize that Ms *** is not happy with the experience she had with our rebate programThe *** and *** rebate programs have specific procedures that the technicians and the administrator in the office have to follow in order to fully comply with the terms and conditions of the
programsThe first and most important steps is to itemize on the customers invoice exactly how much of a *** rebate is offered and how much of a *** rebate is offered to each customer that qualifiesIn addition, to that the technician must log all model and serial numbers for the condenser, coil, furnace, thermostat, and media filterHe must also ensure he is installing a matched system that fully qualifies for the rebate programOnce the invoice is turned into the administrator who processes them she has a series of steps that she has to perform to ensure they are properly submitted, processed, and approvedThe single and only way she knows if a rebate was offered is by examining all of the invoices turned in by each of our technicians and look for where they itemized on the invoices the rebates offeredIf there were no itemization on the invoice they were not submitted for the rebate programUnfortunately, Wade is no longer with us and with the rebates only being offered verbally was completely outside of the strict procedures that-not only we put in place but that we are required to follow to comply with *** and *** programsThe programs have since ended and or ran out of money therefore, this is out of our hands at this pointI do apologize for the confusion and would be willing to offer you our PHP Maintenance Program free for full yearIt is a value which includes your fall furnace check, spring AC check, annual plumbing inspection, flush water heater if under years old, run drain vision to ensure all drain lines are clear and no issuesIn addition, it will cover 10% off any future repairs needed, never pay a service fee, and VIP front of the line service Please let me know if you have any further questions or concerns. Sincerely,Kim J***

I apologize you were not happy with the service our technician *** I can assure you we take our customer satisfaction very seriouslyI will issue a refund for the and will mail the check to the address I have on file. *** *** Please let me know if you have any
questions. Thanks,Kim J***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
This was reported before I received the reply yesterday. The supervisor assured me someone would be out today to address the issue. Once the issued is resolved I will be happy to update the case as satisfactory resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
OK, I guess that I will continue to wait and wait and .......

I can assure you they certainly do have rebate program that are offered to dealers for our consumers. The rebate program ended in November but they have received your along with several other customers. As of today we have only received one rebate check for a customer that was submitted back in June. [redacted] is processing them at a slow pace. Thank youKim [redacted]

We have been in contact with the client and have scheduled an additional appointment for Saturday, February 13th between 9:30-10 am as the client is only available on weekends due to her job as an accountant and it being tax season.  Per the client, their heat is not working.  With the...

installation being in May, it is possible that something has happened in the last 7 months elapsed but we certainly stand behind and warranty our work and will fix it.   Our notes of scheduled appointments and timeliness vary from the clients rendition.  As stated by the client, we did install and absorb the cost of a water heater in good faith.  As acknowledged by client, there is an outstanding balance of $2k due us that we are currently working with them on towards resolution.  We feel comfortable that this matter will be resolved in short order to both the client's and One Call Houston's satisfaction.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  One Call Houston has repaired our heater, everything is up and running to our satisfaction. [redacted] and [redacted] were great they located the problem and promptly repaired the unit we are happy with our results. Thank you,[redacted]

We have been in contact with Mr. [redacted] and are scheduled to meet with him at his residence on 02/02/2016 in an attempt to amicably resolve things.  His rendition of the events and results vary greatly from ours.  We have made every attempt to handle his issues(warranted or not) in a...

professional manner. Here is a list of days we went to his residence regarding this matter. As a note, the client financed the work through [redacted] Financing.12/2/2015 - Agreed to install shower kit and toilet. Customer provided both voiding warranty on products as we don't warranty products we don't supply.12/3/2015 - 12/4/2015 - Work performed 12/7/2015 - Work Completed12/8/2015 - Client called saying shower glass was shattered, door not installed properly etc - This is notated in our call logs. 12/9/2015 - Back out to client, no evidence of broken or even shattered glass. Technician re-installed door12/18/2015 - Client called again. We sent out 3rd party carpenter. Our story and Mr. [redacted]'s differ. He states that 2 separate people stated "the whole thing needs to be replaced". This directly contradicts what was relayed to us. Pictures were taken and can be provided.12/21/2015 - Client called again stating water was "gushing" from pipe behind the wall. Technician (Master Plumber) went back up and stated that the leak was totally independent from our work. It was caused by sagging (non-fastened) PVC pipe under the Pier and Beam house. As an added act of additional goodwill, technician fixed this non-related leak at no charge ($350 value).After interviewing several people involved, what appears to be the case here is; that a very inexpensive low-quality shower kit was purchased and provided by the clientThe shower/bathroom itself; only accessible from the outside, also has some carpentry flaws (ie; non-level floors and walls) that could promote new and ongoing issuesWe keep going back out and are being made to blame for the two prior bullet points which are unrelated and non-warrantied items by us.Again, as stated, a manager will go back out in good faith, but let the record be clear that 8 prior visits, free non-related work provided, the allocation of on-going company resources to settle this as well as fending off online disputes and social media attacks on our company's good name displays good faith effort on our part.  We are a very reputable company with a strong work history and community standing which is why we continue to make the client happy. I have attached a picture of the shower enclosure in question.

We contacted Ms. [redacted] after receiving the complaint. We have refunded the 47.50 service charge and we repaired the sheet rock we had to cut. Ms. [redacted] said she would contact the Revdex.com after completing her requests to let the Revdex.com know we resolved her issue. Thank You,Kim [redacted]

Mr. [redacted],I am sorry to hear of the run around you have received in regards to the rebates you are expecting. I regret to inform you that the person we had handling that responsibility is no longer with us due to not staying in touch and keeping the line of communication open with our customers....

With that said, I have now taken over the rebate program. I followed up with [redacted] the end of last week to verify the status on the rebates we expecting. They are currently in the process of outsourcing the rebate program to a third party to handle all of the administrative aspects of the program. Therefore, this is delaying the receipt of the rebates. As of today we have not received the [redacted] rebate yet. I did confirm with them again today that they have received your paperwork and are not needing any additional documentation from us. We are certain we should have the [redacted] rebate by the end of this week and can send you the payment for this at that time.I completely understand your frustration and do apologize for the confusion and lack of response on our end. I can assure you that from this point forward we will keep in touch with you and do our very best to expedite this process as quickly as we can. Please contact me if you have any questions or concerns.Thank You,Kim [redacted]