We contacted Ms [redacted] after receiving the complaintWe have refunded the service charge and we repaired the sheet rock we had to cutMs [redacted] said she would contact the Revdex.com after completing her requests to let the Revdex.com know we resolved her issueThank You,Kim [redacted]
Mr [redacted] ,I am sorry to hear of the run around you have received in regards to the rebates you are expectingI regret to inform you that the person we had handling that responsibility is no longer with us due to not staying in touch and keeping the line of communication open with our customers With that said, I have now taken over the rebate programI followed up with [redacted] the end of last week to verify the status on the rebates we expectingThey are currently in the process of outsourcing the rebate program to a third party to handle all of the administrative aspects of the programTherefore, this is delaying the receipt of the rebatesAs of today we have not received the [redacted] rebate yetI did confirm with them again today that they have received your paperwork and are not needing any additional documentation from usWe are certain we should have the [redacted] rebate by the end of this week and can send you the payment for this at that time.I completely understand your frustration and do apologize for the confusion and lack of response on our endI can assure you that from this point forward we will keep in touch with you and do our very best to expedite this process as quickly as we canPlease contact me if you have any questions or concerns.Thank You,Kim [redacted]
We have been in contact with Mr [redacted] and are scheduled to meet with him at his residence on 02/02/in an attempt to amicably resolve things His rendition of the events and results vary greatly from ours We have made every attempt to handle his issues(warranted or not) in a professional mannerHere is a list of days we went to his residence regarding this matterAs a note, the client financed the work through [redacted] Financing.12/2/- Agreed to install shower kit and toiletCustomer provided both voiding warranty on products as we don't warranty products we don't supply.12/3/- 12/4/- Work performed 12/7/- Work Completed12/8/- Client called saying shower glass was shattered, door not installed properly etc - This is notated in our call logs12/9/- Back out to client, no evidence of broken or even shattered glassTechnician re-installed door12/18/- Client called againWe sent out 3rd party carpenterOur story and Mr [redacted] 's differHe states that separate people stated "the whole thing needs to be replaced"This directly contradicts what was relayed to usPictures were taken and can be provided.12/21/- Client called again stating water was "gushing" from pipe behind the wallTechnician (Master Plumber) went back up and stated that the leak was totally independent from our workIt was caused by sagging (non-fastened) PVC pipe under the Pier and Beam houseAs an added act of additional goodwill, technician fixed this non-related leak at no charge ($value).After interviewing several people involved, what appears to be the case here is; that a very inexpensive low-quality shower kit was purchased and provided by the clientThe shower/bathroom itself; only accessible from the outside, also has some carpentry flaws (ie; non-level floors and walls) that could promote new and ongoing issuesWe keep going back out and are being made to blame for the two prior bullet points which are unrelated and non-warrantied items by us.Again, as stated, a manager will go back out in good faith, but let the record be clear that prior visits, free non-related work provided, the allocation of on-going company resources to settle this as well as fending off online disputes and social media attacks on our company's good name displays good faith effort on our part We are a very reputable company with a strong work history and community standing which is why we continue to make the client happyI have attached a picture of the shower enclosure in question
We contacted Ms [redacted] after receiving the complaintWe have refunded the service charge and we repaired the sheet rock we had to cutMs [redacted] said she would contact the Revdex.com after completing her requests to let the Revdex.com know we resolved her issueThank You,Kim [redacted]
Mr [redacted] ,I am sorry to hear of the run around you have received in regards to the rebates you are expectingI regret to inform you that the person we had handling that responsibility is no longer with us due to not staying in touch and keeping the line of communication open with our customers With that said, I have now taken over the rebate programI followed up with [redacted] the end of last week to verify the status on the rebates we expectingThey are currently in the process of outsourcing the rebate program to a third party to handle all of the administrative aspects of the programTherefore, this is delaying the receipt of the rebatesAs of today we have not received the [redacted] rebate yetI did confirm with them again today that they have received your paperwork and are not needing any additional documentation from usWe are certain we should have the [redacted] rebate by the end of this week and can send you the payment for this at that time.I completely understand your frustration and do apologize for the confusion and lack of response on our endI can assure you that from this point forward we will keep in touch with you and do our very best to expedite this process as quickly as we canPlease contact me if you have any questions or concerns.Thank You,Kim [redacted]
We have been in contact with Mr [redacted] and are scheduled to meet with him at his residence on 02/02/in an attempt to amicably resolve things His rendition of the events and results vary greatly from ours We have made every attempt to handle his issues(warranted or not) in a professional mannerHere is a list of days we went to his residence regarding this matterAs a note, the client financed the work through [redacted] Financing.12/2/- Agreed to install shower kit and toiletCustomer provided both voiding warranty on products as we don't warranty products we don't supply.12/3/- 12/4/- Work performed 12/7/- Work Completed12/8/- Client called saying shower glass was shattered, door not installed properly etc - This is notated in our call logs12/9/- Back out to client, no evidence of broken or even shattered glassTechnician re-installed door12/18/- Client called againWe sent out 3rd party carpenterOur story and Mr [redacted] 's differHe states that separate people stated "the whole thing needs to be replaced"This directly contradicts what was relayed to usPictures were taken and can be provided.12/21/- Client called again stating water was "gushing" from pipe behind the wallTechnician (Master Plumber) went back up and stated that the leak was totally independent from our workIt was caused by sagging (non-fastened) PVC pipe under the Pier and Beam houseAs an added act of additional goodwill, technician fixed this non-related leak at no charge ($value).After interviewing several people involved, what appears to be the case here is; that a very inexpensive low-quality shower kit was purchased and provided by the clientThe shower/bathroom itself; only accessible from the outside, also has some carpentry flaws (ie; non-level floors and walls) that could promote new and ongoing issuesWe keep going back out and are being made to blame for the two prior bullet points which are unrelated and non-warrantied items by us.Again, as stated, a manager will go back out in good faith, but let the record be clear that prior visits, free non-related work provided, the allocation of on-going company resources to settle this as well as fending off online disputes and social media attacks on our company's good name displays good faith effort on our part We are a very reputable company with a strong work history and community standing which is why we continue to make the client happyI have attached a picture of the shower enclosure in question