Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ It is our company policy to not accept [redacted] or credit cards for orders shipped internationally, we can only accept a bank transfer If we receive an order place with [redacted] and it is being shipped outside of North America, our processing department will send an email to the customer advising that since we cannot accept [redacted] for their order, we will cancel the order and issue a refund to their [redacted] account We also advise them to replace the order and select bank transfer as their method of payment and once we receive the new order, we will send them the instructions on how to complete the payment On our checkout page, we do have the customer mark that they have agreed to our terms and conditions and on that page, we do advise that we have the right to decline an order for any reason I understand that by clicking 'submit order' below I agree to eXpansys Terms and Conditions http://www.expansys-usa.com/terms/ General We reserve the right to decline any order for any reason We will look into adding a disclaimer on our site about not accepting [redacted] and shipping internationally Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
This consumer attempted to purchase an item that was priced on the website with errorUnlike most every other consumer, when the item appears to be priced incorrectly and the consumer contacts us to confirm the priceThis consumer attempted to make a purchase knowing that the price was a keying errorThe consumer also states that effort was not made on the behalf of MakariosRV.com and this is also falseA voice mail was left and the consumer refused to reach back and simply began to leave negative feedback'sThis speaks volumes of the task of this consumer and we thank all previous consumers for always reaching out and working with MakariosRV.com to find a winning solution for both partiesWith regards to this specific purchase attempt, the shipping method was made as a store pick upThe consumer is in TN and the store pick up location (also stated on the website) is located in IndianaMakariosRV.com has been in business in for nine years and this is the first complaint based on an extreme bias consumer attempting to make a purchase knowing the item was priced wrong and then attempts to slander MakariosRV.com on multiple outletsNot only does MakariosRV.com have an A+ plus rating with the Revdex.com Accredited Business, but also has a Google Shopping ratingIf this was a practice and not an isolated incident - These ratings would reflect such business practices if existedThe consumer has still not made an attempt to reach out to our customer service but simply attempts to leave a negative feedbackThank you Revdex.com for being a non-biased reflection and protecting both partiesOur apologies are extended for an item being keyed in an error and again, typically the consumer reaches out to share the finding knowing this is an impossible transaction and will exhaust their energies and effort as well the online retailerMakariosRV.com lists contact information inclusive of phone numbers and email addresses, live chat and direct contact us pageMakariosRV.com has never made an effort to hide but provides multiple methods for contactCheers!
Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ It is our company policy to not accept [redacted] or credit cards for orders shipped internationally, we can only accept a bank transfer If we receive an order place with [redacted] and it is being shipped outside of North America, our processing department will send an email to the customer advising that since we cannot accept [redacted] for their order, we will cancel the order and issue a refund to their [redacted] account We also advise them to replace the order and select bank transfer as their method of payment and once we receive the new order, we will send them the instructions on how to complete the payment On our checkout page, we do have the customer mark that they have agreed to our terms and conditions and on that page, we do advise that we have the right to decline an order for any reason I understand that by clicking 'submit order' below I agree to eXpansys Terms and Conditions http://www.expansys-usa.com/terms/ General We reserve the right to decline any order for any reason We will look into adding a disclaimer on our site about not accepting [redacted] and shipping internationally Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
This consumer attempted to purchase an item that was priced on the website with errorUnlike most every other consumer, when the item appears to be priced incorrectly and the consumer contacts us to confirm the priceThis consumer attempted to make a purchase knowing that the price was a keying errorThe consumer also states that effort was not made on the behalf of MakariosRV.com and this is also falseA voice mail was left and the consumer refused to reach back and simply began to leave negative feedback'sThis speaks volumes of the task of this consumer and we thank all previous consumers for always reaching out and working with MakariosRV.com to find a winning solution for both partiesWith regards to this specific purchase attempt, the shipping method was made as a store pick upThe consumer is in TN and the store pick up location (also stated on the website) is located in IndianaMakariosRV.com has been in business in for nine years and this is the first complaint based on an extreme bias consumer attempting to make a purchase knowing the item was priced wrong and then attempts to slander MakariosRV.com on multiple outletsNot only does MakariosRV.com have an A+ plus rating with the Revdex.com Accredited Business, but also has a Google Shopping ratingIf this was a practice and not an isolated incident - These ratings would reflect such business practices if existedThe consumer has still not made an attempt to reach out to our customer service but simply attempts to leave a negative feedbackThank you Revdex.com for being a non-biased reflection and protecting both partiesOur apologies are extended for an item being keyed in an error and again, typically the consumer reaches out to share the finding knowing this is an impossible transaction and will exhaust their energies and effort as well the online retailerMakariosRV.com lists contact information inclusive of phone numbers and email addresses, live chat and direct contact us pageMakariosRV.com has never made an effort to hide but provides multiple methods for contactCheers!