Expedia Exchange

I have tried to contact someone from this company for weeks and no one has responded to my message. I have been dealing with this company for about two years and I hear the same thing over and over, "We have not had an offer as of yet." It will be nice to receive a call back. Better yet, receive an offer or have my timeshare sold.

February 26, Revdex.com RE: [redacted] Case # [redacted] To Whom It May Concern, Expedia Exchange is a marketing and advertising company for independent timeshare owners Expedia Exchange began advertising the cardholder’s vacation ownership on 02/09/Expedia Exchange emailed the agreement to Ms [redacted] for her to review, sign and return Ms [redacted] signed the agreement electronically from the comfort of her own home and submitted through email back to our office agreeing to the terms and conditions of the agreement and agreeing to pay the advertising/registration feeI have included a copy of the signed agreementThe agreement Ms [redacted] signed states clearly “You have an unwaivable right to cancel this contract for any reason within three days after the date you receive signed confirmation of this contractIf you decide to cancel this contract, you must notify Expedia Exchange in writing of your intent to cancel.” Expedia Exchange received no notice of cancellation from Ms [redacted] at any time during the advertising of his vacation ownershipImmediately upon registering, Expedia Exchange emailed a copy of the advertisement to Ms [redacted] for her to view and make any changes if neededI have included a copy of her emailMs [redacted] did call in and asked additional questions about the advertisement, but no attempt to cancel was made my Ms [redacted] Expedia Exchange is currently advertising for Ms [redacted] and will continue to do so as per the agreement in place which is also attachedMs [redacted] ’s advertisement can be viewed at any time on our website at www.expediaexchange.com AD # [redacted] I have also included a copy of the advertisementIf you need any further proof of Ms [redacted] ’ participation in this transaction, please contact me at [redacted] Sincerely, Kelly C [redacted] Customer Service Manager

March 5, Revdex.com RE: [redacted] Case # [redacted] To Whom It May Concern, Mrs [redacted] may contact our office to discuss working out a mutual agreement to resolve her complaint Expedia Exchange thrives on excellent customer service and would like to attempt to satisfy Ms [redacted] s worriesThe Customer Service Department can be reached at any time at [redacted] Sincerely, Kelly C [redacted] Customer Service Manager

Complaint: [redacted] I am rejecting this response because: I have attempted on serval occasionsIf I call I’m not looking to waste any time arguing with anyone at this time all I’m asking is for my bank account to be credited my full balance of $If that will happen I’m will to contact the office on tomorrowI don’t have any extra documents only what I have submitted this far Regards, [redacted] -***

April 2, 2018Revdex.comRE: *** ***To Whom It May Concern,In a span of days, Ms***’s AD was placed and removed all due to a clerical error on her AD and her lack of patienceMs*** posted her timeshare AD’s for rent on 02/09/On 02/12/an email was sent to Ms*** with links that would take her directly to her posted AD’s for her to review and make any changes if neededMs*** spoke with her representative this same day and requested to add additional verbiage to one of her AD’s, which was done so immediatelyOn 02/21/2018, Ms*** called in to let us know there was an error on her ADWe explained to her we would gladly fix it, however Ms*** was very irate and ended up hanging up the phoneOur representatives attempted to reach her back multiple times to no responseSince we did not hear back from her, a full credit was placed back on her credit card effective 02/23/and her AD”s were removedExpedia Exchange strives to place the customer’s timeshare on the market for rent as quickly as possible for best results.Expedia Exchange wishes Ms*** success in her journey to rent her timeshare ownerships. Sincerely,Kelly C**

Complaint: ***
I am rejecting this response because:The response is incorrect as stated previously, attempts to contact the sales rep (jr) were ignoredExpedia Exchange was to arrange for resale of our timeshare as well as the travel/cruise benefits NOT either or but BOTHExpedia Exchange has NOT did to date what they were paid to do, which is to post and manage two separate listingsTo add insult to injury, we received a response only after the elapse of the refund period and they were rude about it!
Regards,
*** ***

March 1, Revdex.com S County Rd 5, Ste Fort Collins, CO RE: *** ***-*** ID # *** To Whom It May Concern, Expedia Exchange has attempted to come to a mutual agreement with Ms*** and would still like to come to an agreementMs*** is welcome to contact our Customer Service Department at any time to do soThe Customer Service Department can be reached at ***Sincerely, Administration

Revdex.com:
The business account is highly inaccurate on so many levels, But.......
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards, Mrs. [redacted]

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I have a claim I’m just now seeing that   a response was needed to process my dispute. I’m just now reading the response and just now seeing that Kelly is the same person responding to the email as well as the telephone calls. I contacted Revdex.com for help to resolve this solution I’m still requesting my full refund for $1855 at this time if the company/Kelly is still refusing my refund and using Slander and Defamation of Character then I probably need to be contacting an attorney. This has been a Nightmare and I would want anyone else to go through this.Thanks,[redacted]

Complaint: [redacted]
I am rejecting this response because:
We have attempted to contact Expedia Exchange and as I said before, the calls were ignored.The salesman definitely showed duplicitous behavior and attitude once the transaction was complete. There's still the FTC and the attorney general office to contact if this back and forth continues. They should have took our calls in the beginning.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have attempted on serval occasions. If I call I’m not looking to waste any time arguing with anyone at this time all I’m asking is for my bank account to be credited my full balance of $1855. If that will happen I’m will to contact the office on tomorrow. I don’t have any extra documents only what I have submitted this far. 
Regards,
[redacted]

March 5, 2018 Revdex.com RE: [redacted] Case # [redacted] To Whom It May Concern, Mrs. [redacted] may contact our office to discuss working out a mutual agreement to resolve her complaint.  Expedia Exchange thrives on excellent customer service and would like to attempt to satisfy Ms. [redacted]s worries. The Customer Service Department can be reached at any time at [redacted]. Sincerely, Kelly C** Customer Service Manager

February 12, 2018 Revdex.com 8020 S County Rd 5, Ste 100 Fort Collins, CO 80528 RE: [redacted] ID # [redacted] To Whom It May Concern, Expedia Exchange is a marketing and advertising company for independent timeshare owners.  Expedia Exchange began advertising the cardholder’s vacation...

ownership on 10/18/2017. Expedia Exchange emailed the agreement to Ms. [redacted] for her to review, sign and return.  Ms. [redacted] signed the agreement electronically from the comfort of her own home and submitted through email back to our office agreeing to the terms and conditions of the agreement and agreeing to pay the advertising/registration fee. I have included a copy of the signed agreement. The agreement Ms. [redacted] signed states clearly “You have an unwaivable right to cancel this contract for any reason within ten days after the date you receive signed confirmation of this contract. If you decide to cancel this contract, you must notify Expedia Exchange in writing of your intent to cancel.” Expedia Exchange received no notice of cancellation from Ms. [redacted] at any time during the advertising of her vacation ownership. Ms. [redacted] did call in and asked additional questions about the advertising service, but no attempt to cancel was made my Ms. [redacted]. The agreement Ms. [redacted] does state our terms and conditions and by reviewing, and signing the agreement, Ms. [redacted] has acknowledged that she did read and agree to the terms. The Terms and Conditions are also found on our website which is accessible to the public at ANY time. Ms. [redacted] had ample opportunity to review these terms before agreeing to pay the advertising fee. Ms. [redacted] submitted documentation to show that her vacation ownership was foreclosed , not sold. I have tried numerous times to explain to Ms. [redacted] that she is not entitled to a refund based on our guidelines, which state “ Expedia Exchange can guarantee You that if you can demonstrate in writing, that Your vacation ownership was sold/rented during the term of this contract by another company, advertiser, promoter, broker or real estate firm and that the company, advertiser, promoter, broker or real estate firm charged the same initial price that you advertised Your vacation ownership with Expedia Exchange and that You paid the other company, advertiser, promoter, broker or real estate firm the same advertising fee as Expedia Exchange and that the sale/rental of Your vacation ownership by another company, advertiser, promoter, broker , or real estate firm had nothing to do with Expedia Exchange efforts in advertising your vacation ownership on Your behalf, then Expedia Exchange will refund your advertising fee 100%.” As this was being explained to Ms. [redacted] and a partial refund was being offered, she became verbally abusive and was cursing and being extremely disrespectful. Per the Agreement, “Expedia Exchange reserves the right to refuse service, terminate accounts, and/or cancel advertisements in its discretion, including, without limitation, if Expedia Exchange believes that customer conduct violates applicable law or is harmful to the interest of Expedia Exchange and its subsidiaries.” Ms. [redacted]’s advertisement can be viewed at any time on our website at [redacted] AD # [redacted]. If you need any further proof of Ms. [redacted]’ participation in this transaction, please contact me at [redacted]. Sincerely, Administration

February 26, 2018 Revdex.com RE: [redacted] Case # [redacted] To Whom It May Concern, Expedia Exchange is a marketing and advertising company for independent timeshare owners.  Expedia Exchange began advertising the cardholder’s vacation ownership on 02/09/2018. Expedia Exchange emailed the...

agreement to Ms. [redacted] for her to review, sign and return.  Ms. [redacted] signed the agreement electronically from the comfort of her own home and submitted through email back to our office agreeing to the terms and conditions of the agreement and agreeing to pay the advertising/registration fee. I have included a copy of the signed agreement. The agreement Ms. [redacted] signed states clearly “You have an unwaivable right to cancel this contract for any reason within three days after the date you receive signed confirmation of this contract. If you decide to cancel this contract, you must notify Expedia Exchange in writing of your intent to cancel.” Expedia Exchange received no notice of cancellation from Ms. [redacted] at any time during the advertising of his vacation ownership. Immediately upon registering, Expedia Exchange emailed a copy of the advertisement to Ms. [redacted] for her to view and make any changes if needed. I have included a copy of her email. Ms. [redacted] did call in and asked additional questions about the advertisement, but no attempt to cancel was made my Ms. [redacted]. Expedia Exchange is currently advertising for Ms. [redacted] and will continue to do so as per the agreement in place which is also attached. Ms. [redacted]’s advertisement can be viewed at any time on our website at www.expediaexchange.com AD # [redacted]. I have also included a copy of the advertisement. If you need any further proof of Ms. [redacted]’ participation in this transaction, please contact me at [redacted]. Sincerely, Kelly C** Customer Service Manager