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Expedia Local Expert

9924 Universal Blvd Suite 224-405, Orlando, Florida, United States, 32819

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Reviews Event Ticket Sales, Ticket Brokers Expedia Local Expert

Expedia Local Expert Reviews (%countItem)

I visited Expedia local expert "ticket sales" on Wednesday February 19,2020. I was misled into visiting a sales presentation with Wyndham.
I visited Expedia local expert next to Cicis pizza on my family's trip to Orlando Florida we were eating at the next-door restaurant and they asked us to stop by and discuss what they have to offer because they were offering discounted theme park tickets.
We explained that we were already timeshare owners with Windham and the worker assured us that Wyndham owners could go to a Wyndham sales presentation and hear about upgrades to their membership. Athan incentive for doing this they offered us $200 they scheduled the sales presentation for the next day at 9 AM so the next day we went to the presentation we got up at 8 o'clock in the morning on our vacation spent about a half an hour there and then found out that we were unable to take the tour and hear the presentation because we were already went home owners so they gave us a slip of paper that said to go back to Expedia local expert and receive your gift which would've been the $200 and so we went back and they refused to give us our money they were very rude. So the price of the tickets was a total lie.... the worker called the manager Maroon A and he refused to help us. When we got off the phone with him the worker refused to give us there names. This marketing ploy is ridiculous they made us pay a $40 deposit and give that back to us in a gift card! And told us to leave there was nothing they could do.

Desired Outcome

I want the $200 promised to me! It is not my fault that this happened. I upheld my end of the deal by getting up and spending my time trying to do this.

Expedia Local Expert Response • Mar 04, 2020

An email was sent to the guest on 3/4/2020, requesting additional contact.

My credit card was billed for 128.00 when it should have been $60.00. We were mislead.
This event took place on 11/22/19. While on vacation with my husband, we approached the booth at Bargain World. The Expedia spokesman told us that we could get discounted *** tickets by attending one of their "presentations." We gave them a $40.00 deposit. At that time we were told that after the presentation, we would get 2 tickets to *** for $50.00 a piece. With the 40.00 deposit, our credit card would be charged $60.00. We were charged $128.00 instead of $60.00 and had to pay for our own taxi. We were also told that they would provide transportation to and from ***. The adventure ended up costing $233.00. I've contacted Ivan and he told me he would look into the matter. He has not contacted me nor returned my phone calls. By the time we arrived at *** (after 3:00) our tickets would have been less than what we paid and we wouldn't have had to sit through a presentation. We would like to have the money refunded to our credit card. Thank you

Desired Outcome

We would like Expedia to refund the difference to our credit card or mail us a check for the difference. We did exactly what Expedia told us to do and we feel that we were scammed. We sat through the presentation, took a taxi to another site to get our "discounted" tickets, then took another taxi to *** (***). Eventually, took another taxi to return to Orlando. I've only indicated the taxi fare to get to the site (by ***) to get our tickets and the taxi from there to ***.

Expedia Local Expert Response • Jan 07, 2020

Good evening, Ms.,

It was a pleasure to speak with you tonight. Thank you for taking time to do so.

We train our team members to provide accurate information to our guests; I apologize this was not true in the situation you described. Your feedback is important and it ensures we reach the quality service that is expected at Expedia Local Expert. I am pleased we were able to provide a partial refund for the tickets you purchased in the amount of $128.00 to be mailed via check. The confirmation number for this refund is #***. You may use this number if you need to reach out regarding this order in the future.

Again, I apologize for any confusion with your tickets. We look forward to your next visit and hope you think of us for ticket purchases in the future.

All my best

Customer Response • Jan 08, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
After visiting with Linda per phone call, it was decided to refund my credit card with $128.00. I'm completely satisfied with this. Thank you so much for all your assistance. It was greatly appreciated.

They sold me "discounted" Disney tickets including park hopper. The actual tickets didn't have hopper so the price I paid was higher than Disney's.
A representative at the location on Apopka Vineland Rd sold me a two day mid day ticket with park hopper pass on 8/30 for myself, my husband, and my 6 year old son. As the screenshot I can provide from date of sale will show, two day mid day tickets could have been purchased online at Disney.com for less than $555. Your representative advised our tickets would include park hopper and that's why it was a great deal. After I attended the tour I was required to attend, I was turned away at Disney and told we don't have park hopper. I went back to the Expedia location where I was told by a manager named Katia there was nothing she could do for me and that I got what I got. I told her right now a two day mid day ticket for my family is cheaper than what I paid and nobody in their right mind would sit through a four hour tour to get discounted tickets that are actually more than what's offered by Disney.com. I would have never agreed to the tour or the purchase without the hopper included. I also formally requested a review of the video footage of our conversation with my representative on 8/30 from 1:15pm to 2pm since there are surveillance cameras inside. Katia said it doesn't matter, that there's nothing she can do except offer to sell me the pass she originally sold me for an additional cost with no compensation or discount. I requested her last name and additional details and she refused to provide anything. My booking ref # is *** The other thing I'd like to add is that the representative I spoke to when I returned on Sunday 9/1 to report the issue brought up Disney.com to verify my claim that retail price was cheaper and he saw a rate of about $547. He then said "yes but prices change" and he switched the dates to be next month (October) and said, "see? It's more expensive." Why would it be relevant that even though we both saw and agreed tickets for Aug 31st to Sept 3rd were cheaper than what I had paid despite being promised a significant discount in exchange for attending a tour, other dates a month from now would have cost me more?

Desired Outcome

Since I will likely be back home in New Jersey by the time anybody bothers to try and help me and nothing can change the fact that my six year old got turned away at the gates of Disney for having the wrong ticket, I would like $300 of the $555 I paid refunded.

Expedia Local Expert Response • Sep 27, 2019

Thank you for taking time to resolve the concern.

The guest was contacted and reached. After speaking to Ms. A we were able to arrive to an agreement and she hung up satisfied.

Kind regards,

LR

Customer Response • Oct 09, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
Jennifer and her boss Linda from Expedia Local Expert Sales & Ops were great. They immediately took ownership of the issue even though this location was just an authorized re-seller and they compensated me based on the discrepancy in pricing between what I was quoted and what I actually had to spend to get the experience I was promised. They were empathetic and efficient in the processing of the resolution and they followed up with email confirmations. I really appreciate both of them.

Charge on my Credit Card with no explanation.
I had a charge for $269.00 on my Credit Card. No explanation of the charge. I have tried to contact the company 2 times. I did not receive any return communication.

Desired Outcome

I took the matter up with my credit card company and have disputed the charge. I think the Revdex.com should know about this activity.

Expedia Local Expert Response • Aug 06, 2019

Good afternoon,
This is my first receipt of this comment. This was previously sent to a unmanned box. Could you please request additional information from the guest? We have no file under this name. Also, please contact me regarding the name on record.

Linda ***, Director of Sales & Operations
L***@***.com 407-

Customer Response • Aug 06, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the company is no real answer. I handled this with my Credit Card company and did not pay their charge. They have my name and phone number to contact me. They have not explained what they do or what they were charging me for. I believe the charge to my card by this Company were not made with my permission.

Expedia Local Expert Response • Aug 08, 2019

Good morning, Mr. Bartmess,

Thank you for taking time to provide feedback to the Revdex.com.

We have been unable to locate any transactions through our point-of-sale in Orlando, Florida. I would like to speak with you personally to assist you. Please provide a telephone number and a convenient time for me to call; alternatively, you may contact me on my cellular number below.

Again, I apologize on behalf of the concierge who did not assist you in the manner we expect. I look forward to communicating with you, directly.

All my best,

Linda

H. K quoted me a price, but I was charged more than was quoted. I was not given a receipt, only event tickets that did not indicate price.
On July 8, we used Expedia Local Experts to purchase tickets to*** and *** H. K was price matching the cost we'd receive online. There were two people on two separate computers working on the order and prices needed to be matched. I was quoted a price that was $50 less than I was charged. I did not notice the overcharge until I received my credit card statement. When I signed the card pad, a price did not show. I assumed this was due to some technical issues (it kept closing the transaction and it had to be redone several times) and the fact that two people were working on this and combining their sales. I encountered a problem at both places when I tried to use the tickets that were printed. Neither one of them had prices printed on them. We almost were unable to enter the events. I was charged $276 which does not align with the cost of the tickets I purchased. I purchased 4*** tickets at $24.49 (26.99 each minus a $2.50 coupon) and 4 Capone tickets at $32.99 (34.99 minus a $2 coupon). The ladies were price matching so my total before taxes should have been $229.92. All of this can be verified online. The prices have not changed. You should know that the ladies were trying to price match. In addition, they were getting us tickets for*** at a price less than that because they were making up for the fact that they were not able to get us the Grunt package. H. K was one of two ladies working with me.
I have tried to contact*** Bonnet Creek and the Expedia representatives, but no one will respond to me.

Desired Outcome

At this point, I feel I deserve a refund of the full amount. I have tried through various means to find a solution. I have called the resort, I have refuted the charge via my credit card and I have tried to contact them via social media, but they cannot find my reservation.

Expedia Local Expert Response • Aug 07, 2019

Document Attached

Customer Response • Aug 07, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
The attached document is unreadable.

Customer Response • Aug 09, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you to Linda for following up.

Expedia Local Expert Response • Aug 09, 2019

Linda R spoke to the guest on 8/8/2019, at 2PM. Although there may have been a miscommunication, the guest was provided with compensation and hung up satisfied. A follow-up email was sent.

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