My name is [redacted] and I am the Operations Manager of The Team Factory. I am offering our deepest apologies to Ms. [redacted]. Please understand that this response is being sent with the greatest sincerity. The North Arlington SA coaches, parents, and players deserved the highest standard of...
service which is the general norm of our business. While Ms. [redacted]'s orders have been previously filled prior to the writing of this, we sincerely regret any and all inconvenience she experienced. As Ms. [redacted] points out, we did make an error in the printing of a sponsor on one of the twenty nine different teams. We requested for Ms. [redacted] to expedite those jerseys back to us so that we could correct the mistake. While the jerseys were corrected, this unfortunately did cause a delay in final delivery. Also, due to the size of the order the club was eligible to receive free promotional gear from the manufacturer. A couple of the promotional styles requested were on backorder. Ms. [redacted] was notified and substitutions were agreed upon; however, this also resulted in a delivery delay. Due to the delay, Ms. [redacted] requested that these items be sent directly to her and she would have those items printed locally. Ms. [redacted] also advised us that she did not receive a few of the jerseys/shorts/socks. While our records indicate that her order did ship complete (with the exception of the backordered items), we nevertheless reordered and shipped her additional product at our expense. We do agree with Ms. [redacted] that approximately five of the jerseys she received were not printed. Due to this and the above mentioned delivery delays, we reimbursed Ms. [redacted] for the shipping expense on the entire order along with part of the printing expense for the total amount of $735.44.
My name is [redacted] and I am the Operations Manager of The Team Factory. I am offering our deepest apologies to Ms. [redacted], a longtime customer. Please understand that this response is being sent with the greatest sincerity. The STV Bulldogs coaches, parents, and players deserved the...
highest standard of service which is the general norm of our business. While Ms. [redacted]’s August order and subsequent orders were filled/completed prior to the writing of this, we sincerely regret any and all inconvenience she experienced. Unfortunately, the former sales representative who initially processed Ms. [redacted]'s August order was required to leave his position suddenly at the peak of the busy season, leaving the order only partially processed. We failed to recognize this fact and a delay in the fulfillment of the order was the result. In saying this, there is still no excuse why we dropped the ball and Ms. [redacted] did not receive the proper communication she deserved. As a result of this issue, we have since adopted a fulfillment procedure that should serve as a failsafe measure to prevent a similar occurrence in the future. We have since apologized to Ms. [redacted].
My name is [redacted] and I am the Operations Manager of The Team Factory. I am offering our deepest apologies to Ms. [redacted]. Please understand that this response is being sent with the greatest sincerity. The North Arlington SA coaches, parents, and players deserved the highest standard of...
service which is the general norm of our business. While Ms. [redacted]'s orders have been previously filled prior to the writing of this, we sincerely regret any and all inconvenience she experienced. As Ms. [redacted] points out, we did make an error in the printing of a sponsor on one of the twenty nine different teams. We requested for Ms. [redacted] to expedite those jerseys back to us so that we could correct the mistake. While the jerseys were corrected, this unfortunately did cause a delay in final delivery. Also, due to the size of the order the club was eligible to receive free promotional gear from the manufacturer. A couple of the promotional styles requested were on backorder. Ms. [redacted] was notified and substitutions were agreed upon; however, this also resulted in a delivery delay. Due to the delay, Ms. [redacted] requested that these items be sent directly to her and she would have those items printed locally. Ms. [redacted] also advised us that she did not receive a few of the jerseys/shorts/socks. While our records indicate that her order did ship complete (with the exception of the backordered items), we nevertheless reordered and shipped her additional product at our expense. We do agree with Ms. [redacted] that approximately five of the jerseys she received were not printed. Due to this and the above mentioned delivery delays, we reimbursed Ms. [redacted] for the shipping expense on the entire order along with part of the printing expense for the total amount of $735.44.
My name is [redacted] and I am the Operations Manager of The Team Factory. I am offering our deepest apologies to Ms. [redacted], a longtime customer. Please understand that this response is being sent with the greatest sincerity. The STV Bulldogs coaches, parents, and players deserved the...
highest standard of service which is the general norm of our business. While Ms. [redacted]’s August order and subsequent orders were filled/completed prior to the writing of this, we sincerely regret any and all inconvenience she experienced. Unfortunately, the former sales representative who initially processed Ms. [redacted]'s August order was required to leave his position suddenly at the peak of the busy season, leaving the order only partially processed. We failed to recognize this fact and a delay in the fulfillment of the order was the result. In saying this, there is still no excuse why we dropped the ball and Ms. [redacted] did not receive the proper communication she deserved. As a result of this issue, we have since adopted a fulfillment procedure that should serve as a failsafe measure to prevent a similar occurrence in the future. We have since apologized to Ms. [redacted].