We offered to repair the device for the cost of the partCustomer refused offer because she located the part for a lesser cost on ***We then offered to replace the screen for free if she bought and brought us her own screenCustomer left upset and responded with a phone call threatening to file complaint with Revdex.com is we didn't complete repair for freeIt is clearly stated on the work order that the customer signed damages caused by the customer after repair is complete isn't coveredThe device was damaged by the initial drop which damaged the body of the ipad when it was dropped prior to bringing it for the first repairThe offer to refund her 50% for her repair is still available
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Being dissatisfied with poor customer service is acceptableFeel free to view the video footageI was entitled to be upset due to poor and lacking communication from the businessI ended up having to purchase a new iPad from *** (receipt can be provided)I was misled from the beginningI have definitely learned not to use this company and will actively let everyone know my experience
Customer behavioral when returning device was irrational and disruptiveShe was so upset she failed to hear there wouldn't be any additional chargesShe also filed a negative review on another site where she stated her issue was resolved by returning her device to ***She received a replacement
device; she no longer has the device for us to provide the free repair we offered
There were other customers in the store to support her behavior as well as video footageIf we make mistakes; we do our best to correct themThe device was brought in with broken was headphone plug stuck in the jackWe went overboard to satisfy this customerSometimes your best efforts don't end with a positive solution
We offered to repair the device for the cost of the part. Customer refused offer because she located the part for a lesser cost on [redacted]. We then offered to replace the screen for free if she bought and brought us her own screen. Customer left upset and responded with a phone call threatening...
to file complaint with Revdex.com is we didn't complete repair for free. It is clearly stated on the work order that the customer signed damages caused by the customer after repair is complete isn't covered. The device was damaged by the initial drop which damaged the body of the ipad when it was dropped prior to bringing it for the first repair. The offer to refund her 50% for her repair is still available.
We offered to repair the device for the cost of the partCustomer refused offer because she located the part for a lesser cost on ***We then offered to replace the screen for free if she bought and brought us her own screenCustomer left upset and responded with a phone call threatening to file complaint with Revdex.com is we didn't complete repair for freeIt is clearly stated on the work order that the customer signed damages caused by the customer after repair is complete isn't coveredThe device was damaged by the initial drop which damaged the body of the ipad when it was dropped prior to bringing it for the first repairThe offer to refund her 50% for her repair is still available
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Being dissatisfied with poor customer service is acceptableFeel free to view the video footageI was entitled to be upset due to poor and lacking communication from the businessI ended up having to purchase a new iPad from *** (receipt can be provided)I was misled from the beginningI have definitely learned not to use this company and will actively let everyone know my experience
Customer behavioral when returning device was irrational and disruptiveShe was so upset she failed to hear there wouldn't be any additional chargesShe also filed a negative review on another site where she stated her issue was resolved by returning her device to ***She received a replacement
device; she no longer has the device for us to provide the free repair we offered
There were other customers in the store to support her behavior as well as video footageIf we make mistakes; we do our best to correct themThe device was brought in with broken was headphone plug stuck in the jackWe went overboard to satisfy this customerSometimes your best efforts don't end with a positive solution
We offered to repair the device for the cost of the part. Customer refused offer because she located the part for a lesser cost on [redacted]. We then offered to replace the screen for free if she bought and brought us her own screen. Customer left upset and responded with a phone call threatening...
to file complaint with Revdex.com is we didn't complete repair for free. It is clearly stated on the work order that the customer signed damages caused by the customer after repair is complete isn't covered. The device was damaged by the initial drop which damaged the body of the ipad when it was dropped prior to bringing it for the first repair. The offer to refund her 50% for her repair is still available.