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Review: I had my 2003 Cadillac CTS flatbedded to Expert Auto [redacted] on Monday,FEBRUARY 4th, 2013. The car was making a horrible sound upon starting and I was advised to not drive it, but have it flatbedded to the garage. Once my car was there, we called to check on it, and see what the issue was found to be. We were told about a week after the car was sitting there that the timing belt had jumped 6 teeth, would need to be replaced and the heads on the car would need to be machined due to damage from the belt jumping teeth. Today is MAY 8th, 2013. I still do not have my vehicle!! My husband, his father and myself have all made many attempts at contacting the garage to find out when the car will be completed. We have been giving time frame after time frame..they say "next week, or we should be getting to it by the end of the week." We are 3 months later and NO car. My husband has stopped in multiple times to see what is going on with it. We have been told it is a big job, no one else in the area does this kind of job, basically I feel we've been given a song & dance..but NO CAR! We were told the belt was done, but heads hadn't been done yet. My husband asked for them to put the car back together so we could find another garage to finish it. They said the car could not be driven the way it was and that they needed to get the heads sent out and machined. We have had to borrow other family member's vehicles for me to get around, and have now spent $575.00 to get a rental car to get around, as my vehicle is STILL not fixed. We have contacted [redacted], the Owner MULTIPLE times, but still to no avail, I do not have my vehicle back, and a GROWING rental vehicle bill. I have contacted other garages in town that do the same repair I need done and they agree it's been a ridiculous amount of time and should have only been a week to 2 weeks at the very most, depending on the heads being machined.

Desired Settlement: I would like my car fixed properly and returned to me, ASAP, as well as compensation for the rental car I've had to rent while waiting a ridiculous amount of time to have my car repaired.

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Description: Auto Repair & Service

Address: 1104 E Main St, Torrington, Connecticut, United States, 06790-3912

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