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Expert Automotive Services

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Expert Automotive Services Reviews (3)

Customer service was great. They went out of their way to help me out and made everything go quick and easy.

On January 30, 2015 I personally walked into Expert Automotive Services located at [redacted] to set up an appointment for my vehicle for the following Friday on February 6, 2015 at 9:00 a.m. I specifically told them that I needed my vehicle repaired by 12:00 p.m. on February 6, 2015. I previously had a quote done the month before from Automotive Experts that I was charged $80.00 for. This quote specifically stated what needed to be done on my vehicle. When I set the appointment up, I restated what I would like for them to fix on my vehicle. The night before my appointment on February 5, 2015 I called to verify my appointment and add an extra item to the to-do list to be fixed. At noon on February 6, 2015 I called to see the status of my vehicle and they told me that they did not know why my vehicle was there. The automotive experts kept asking me what needed to be done on my vehicle because the computers just so happened to crash the same day of my appointment. I guess it was just bad luck. Once again let me restate that I called them to ask for the status, they did not call me to ask for any information. I went in to the location on [redacted] where they were holding my vehicle and as soon as I talked to the representative he told that he did not have my phone number to call me to ask why the vehicle was there. I then told him that my number was listed on the keys that I dropped off in their drop box the night before. He never offered to set up another appointment or try to resolve the issue. He gave me my keys back and I left unsatisfied.
I would never recommend Expert Automotive Services, owned by Adam and Chad Pugh, to anyone. This business is completely unprofessional and lazy. They had my car for over 4 hours and I had to call them for the status of my vehicle. Please do not waste your time. You would have a better chance of asking someone on the side of road to help before the technicians at this place will.

Previously I took my 1996 Honda Civic to Expert Automotive for mechanical issues and found out my head gasket had blown. After weeks of having it in the shop it was finally repaired (without them even calling me to give me an estimate even after I specifically told them to). Later I had another issue which turned out to be my radiator which they ended up replacing for me. Three weeks after that my car over heated so I had it towed back to them only to find out my head gasket blew again. Obviously I was frustrated and at this point sick of sticking money into this car. They told me they had a nice 2001 grand am they would sell to me for $2750. Low miles, they said it was in great condition. They worked on it for a month to "fix everything under the hood" and assured me it would last me at least a few years. 10 months later my car dies while driving only to find out my motor blew. As you can imagine, I am extremely frustrated with this company and I never plan on doing business with them again. They are completely unprofessional and they recently hired a new manager who flat out told me today that he is there to turn things around because they do a lot of things wrong there.

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Description: Auto Repair & Service, Auto Repairing - Foreign, Towing - Automotive, Transmissions - Automobile, Auto Repair - Windshield, Glass Shops, Auto Repair & Service - Diesel, Auto Repair - Suspension, Auto Repair - Shocks, Auto Repair - Tune-Up, Auto Repair - Steering & Suspension, Towing - Heavy Equipment, Auto Repair - Maintenance, Auto Air Conditioning, Motor Vehicle Towing (NAICS: 488410)

Address: 910 W Murdock Ave, Oshkosh, Wisconsin, United States, 54901

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