Expert Business Support, Inc.

Respond to Complaint ID: [redacted])   April 14, 2017 To whom it may concern; Mr. [redacted] contacted Expert Business Support in 2017 with a complaint in regards to [redacted] and Associates ([redacted]). From our understanding, Mr. [redacted] had tried to contact [redacted] to no avail...

and was forced to amend his own tax return.  We listened to his complaint and apologized that this had happened. After speaking to Ms. [redacted] about the complaint she said she would not be issuing any refunds as her company, [redacted] and Associates, has been dissolved and no longer a legal entity.  As reparations for Mr. [redacted]’s trouble, we offered him his 2016 tax preparation for free.  Mr. [redacted] declined and explained he would complete his returns himself. Expert Business Support has NEVER done business with Mr. [redacted], nor have we ever met him.  Expert Business Support did NOT change our name from [redacted] and Associates. Expert Business Support Inc is a separate entity, and only have contact with [redacted] and her family.  While we understand Mr. [redacted]’s grievance, he should be directing his complaint toward [redacted] and Associates, as they are the ones who completed his 2015 tax return.  Because we do business with [redacted] is the only reason we offered to prepare Mr. [redacted]’s 2016 returns at no cost.  Since he denied our offer, we see no reason to have further communications.  Expert Business Support did not take his money for completing a return, nor were we contacted to correct the errors. Mr. [redacted] contacted our office to give him a refund for a service that was not completed by us, to which we do not see this as an appropriate settlement.    Cordially, Amy E H[redacted]- Fischer, EA Expert Business Support Inc.