Expert Collision Center

I am rejecting this response because: The owner George [redacted] III is a liarHe told me that he had sent the iPhone back, but yesterday he told me to send a prepaid shipping labelI have sent it to him and I want him to send my iPhone back to the address on the shipping label

To Whom IT May Concern: We extend our compliments and wish to acknowledge receipt of the complaint forwarded to us by your office for resolutionWe regret the circumstance that resulted to this complaint but however wish to make some salient clarifications as part of customer's complaint On 09/23/2016, customer came to procure a refurbished laptop which was selling for $Customer further requested for the following services in addition to procuring a laptop Password Recovery on IBM Thinkpad LaptopSN # L3-Pat cost of $Data Recovery on IBM Thinkpad Laptop SN # L3-P(same as above) at the cost of $ Diagnosis on MacBook at Cost of $Request for Adapter for Macbook Customer requested to have a trawith IBM Laptop for $Customer procured HP refurbished laptop for $($charged on visa card ending and IBM laptop trade in at $30.00) 09/26/Customer was informed on diagnosis result of Macbook- equipment requires replacement of MBTop case Palmrest Keyboard TrackpadCustomer requested we inform her on price for keyboard Customer procured HP refurbished laptop for $($charged on visa card ending and IBM laptop trade in at $30.00) Customer called in and informed us that the HP Laptop she procured will not power onWe immediately requested that she brings it in for reviewWhen customer arrived, laptop was tested and there was nothing wrong with the laptopShe further said that her facebook will not openWe connected laptop to internet and facebook was up and runningShe further explained that the laptop will not charge without it plugged in the electrical outletCustomer was informed that adaptor only works with electricity09/29/We called customer and informed her on a keyboard price at $Customer declined and requested that we search for a used keyboard less than $Customer also agreed to pay $for replacement of keyboard on Macbook10/09/Customer was informed of a used keyboard for $and adapter for $excluding tax and shipping to store locationCustomer consented and agreed we place the order during our telephone conversation 10/10/Customer called and explained to me that she was having financial difficulties and wanted to know if she could return the laptop and get some money after deducting the cost to fix her MacbookCustomer was informed that there is “ALL SALES ARE FINAL” on policyCustomer came in the store and appealed to have procured laptop returned and have her Macbook repaired with all parts orderedAfter internal consultations, we agreed to help customer and made notes on the Receipt(See attached receipt)Customer was informed that parts will be ordered and she will informed on the delivery date and completion of her work order request within working days10/15/Customer visited the office and requested to have a look at the MacbookWhen customer was shown the Macbook, she immediately took the Macbook off the desk and demanded for $Customer was informed that she had an agreement to order for parts to fix the Macbook and labor for repairsCustomer became furious and started to insult and use racial wordsBanding on the service desk and attempted to snatch away documents in my hands At this point customer was informed that her actions were out of order and was asked to return another day when she might have calmed downCustomer refused and continued ragingAt this point, customer was warned that the police will be called in if she continues to disturb the business environmentUpon this warning, customer fled away from the store with the Macbook10/18/2016, 10/19/and 10/20/We made several calls to the Customer to inform her that parts have arrived but customer would not answer callsWe eventually left voice mailsIn view of the above, we wish to reassure your office and the entire public of our commitment to servicing our clientele base with high level of top notch customer service and careWe will make further attempts to make contact with the customer in providing service requested and ordered and shall revert to your officeWith sentiments of high esteem, I remain

I am rejecting this response because:
I am taking this matter to courtI paid $to have my laptop looked atIt normally takes 3-days to repair a laptop, not 3-weeks to even get a partAt the point I took back my laptop they had had it for over weeksHaving lost the trust in the business I chose to not have them do the repairsThey did not receive the part till a week laterPlenty of time to cancel the order, or send it backWhen someone locks the door of their business in the middle of the day and runs upstairs to hide I DO NOT trust themPoint being I paid to have them look at it but, as my right chose to have someone else fix itI will be seeing them in court

This customer has not made any payment not for services requestedServices are paid for prior to services being offered

Unfortunately this customer has not made a single payment for service requested or rather paid for return shipping label until yesterday at 5:amWe do not run a charity organization or non-profit repair shopWe have received a shipping label with Tracking Number: *** *** *** *** *** ** and we will be shipping out later today or tomorrow. For the customer to attack the owner of the business personally is beyond expectation as customer NEVER PAID A CENT towards service. Regards

I am rejecting this response because:
The owner George [redacted] III is a liar. He told me that he had sent the iPhone back, but yesterday he told me to send a prepaid...

shipping label. I have sent it to him and I want him to send my iPhone back to the address on the shipping label.

TO WHOM IT MAY CONCERN: We wish to inform you that customer has been informed on several occasions of the availability of items ordered through us for install. At every instance customer is called, she rains insults and refuses to listen. We also wish to reiterate that customer is not entitled to a refund of $200.00 due to other orders customer requested and was ordered for replacement. See list below:1. Replacement top Case palmrest Keyboard Trackpad - $80.43 (includes tax)2. MacBook Adaptor ---------------------------------------$64.35 (includes tax)3. Service - Install- Not yet installed. --------------------$40.00 In the spirit of resolving this matter, we are will to cancel the service fee cost since it hasn't been installed but parts will be billed to customer has this was a special order request.  Total bill for Customer : $179.43 (Keyboard & Adaptor)Due to pay to Customer: $20.57 We hope that this resolves this issue.

To Whom IT May Concern: We extend our compliments and wish to acknowledge receipt of the complaint forwarded to us by your office for resolution. We regret the circumstance that resulted to this complaint but however wish to make some salient clarifications as part of customer's complaint On...

09/23/2016, customer came to procure a refurbished laptop which was selling for $230.00. Customer further requested for the following services in addition to procuring a laptop.  1. Password Recovery on IBM Thinkpad Laptop. SN # L3-P1136 at cost of $45.00 2. Data Recovery on IBM Thinkpad Laptop SN # L3-P1136 (same as above) at the cost of $ 45.00 3. Diagnosis on MacBook at Cost of $25.00 4. Request for Adapter for Macbook  Customer requested to have a trade-in with IBM Laptop for $30.00 Customer procured HP refurbished laptop for $230.00 ($200.00 charged on visa card ending 7297 and IBM laptop trade in at $30.00) 09/26/2016 Customer was informed on diagnosis result of Macbook- equipment requires replacement of MB467 Top case Palmrest Keyboard Trackpad. Customer requested we inform her on price for keyboard.  Customer procured HP refurbished laptop for $230.00 ($200.00 charged on visa card ending 7297 and IBM laptop trade in at $30.00) Customer called in and informed us that the HP Laptop she procured will not power on. We immediately requested that she brings it in for review. When customer arrived, laptop was tested and there was nothing wrong with the laptop. She further said that her facebook will not open. We connected laptop to internet and facebook was up and running. She further explained that the laptop will not charge without it plugged in the electrical outlet. Customer was informed that adaptor only works with electricity. 09/29/2016 We called customer and informed her on a keyboard price at $160.00. Customer declined and requested that we search for a used keyboard less than $100.00. Customer also agreed to pay $40.00 for replacement of keyboard on Macbook. 10/09/2016. Customer was informed of a used keyboard for $75.00 and adapter for $60.00 excluding tax and shipping to store location. Customer consented and agreed we place the order during our telephone conversation.     10/10/2016 Customer called and explained to me that she was having financial difficulties and wanted to know if she could return the laptop and get some money after deducting the cost to fix her Macbook. Customer was informed that there is “ALL SALES ARE FINAL” on policy. Customer came in the store and appealed to have procured laptop returned and have her Macbook repaired with all parts ordered. After internal consultations, we agreed to help customer and made notes on the Receipt. (See attached receipt). Customer was informed that parts will be ordered and she will informed on the delivery date and completion of her work order request within 5 working days. 10/15/2016 Customer visited the office and requested to have a look at the Macbook. When customer was shown the Macbook, she immediately took the Macbook off the desk and demanded for $200.00. Customer was informed that she had an agreement to order for parts to fix the Macbook and labor for repairs. Customer became furious and started to insult and use racial words. Banding on the service desk and attempted to snatch away documents in my hands.   At this point customer was informed that her actions were out of order and was asked to return another day when she might have calmed down. Customer refused and continued raging. At this point, customer was warned that the police will be called in if she continues to disturb the business environment. Upon this warning, customer fled away from the store with the Macbook. 10/18/2016, 10/19/2016 and 10/20/2016 We made several calls to the Customer to inform her that parts have arrived but customer would not answer calls. We eventually left voice mails. In view of the above, we wish to reassure your office and the entire public of our commitment to servicing our clientele base with high level of top notch customer service and care. We will make further attempts to make contact with the customer in providing service requested and ordered and shall revert to your office. With sentiments of high esteem, I remain.