Expert Finishing & Repair Inc.

New View Mortgage Corp. is in the business of making Mortgage Loans. Unless we are sucessuful in the closing of Mortgage Loans we don't make money. While I understand you are not happy since your home appraised much lower than you anticipated this is beyond our control. The apprasial fee was charged...

by the Apprasial Managment Company and they assigned your order to an appraiser that knows your area. Since the appraisal was performed we can't expect them to issue a refund for services provided. In addtion you were advised that you had the right to appeal the appraisal but to date you haven't provided us with the information needed in order to file the appeal. The appraisal that you sent to us which was done over a year ago can't be used as the information is out dated. As you were told previously all you need to do is contact a local Realtor and ask them to provide you with recent sales in the area and we would be happy to use that data in order to try to have the appraiser reconsider the value.

I have been in contact on numerous occasions with the client. As I had advised him there was a Tax Bill due prior to the closing on the Mortgage with New View Mortgage Corp. which his previous Mortgage holder was suppose to pay. The title company at closing contacted them and they confirmed that...

they were in the process of cutting a check to pay taxes out of his escrow account. After doing research it appears that they didn't pay the taxes instead sent the money back to the borrower. Last week the client asked me to contact Flagstar Bank in order to find out why if he pays back the escrow shortage why his payment is still going up. I advised him that Flagstar won't speak with me unless he was to fax a third party authorization. On Friday he emailed me that he faxed the request and I would be able to speak to them in 48 hours. On Tuesday I spoke with Flagstar Bank who advised me the reason why his payment is going up is due to the fact that his Municipally assessed a special side walk assessment therefore resulting in his payment being adjusted. I tried to contact the borrower to explain but I haven't hear back from him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I was solicited by New View, I was told by their representative that the loan application would cost me nothing.  I informed them that I had applied for many similar loans and was told by all the lenders that under my circumstances, the loan did not meet criteria and for this reason, they declined to proceed.  This was made clear to New View several times, before they came up with the response that "New View was better than their competitors and could get the job done" [paraphrasing].  Based upon those two circumstances: 1)  That the loan application would cost us nothing and 2)  That the loan would be granted, if all the information provided by us was true, my wife and I were thrilled to proceed with the loan process.Immediately thereafter, on the same evening, we were inundated with on-line loan documents, which we immediately executed.  One of the documents provided was a consent form to use for our credit card in payment of the anticipated appraisal fee.  When we executed THIS form, we wrote upon it by hand "NOT TO BE USED UNLESS THE LOAN IS GRANTED ".  In so doing, we anticipated either that the loan would be granted, or that the appraisal fee would be refunded by New View, if circumstances did not permit them to grant the loan.  Based upon the prior appraisal of $275,000, we were assured by New View's representative that even if the appraisal came in substantially below the prior appraisal done about 13 months earlier, that the loan was likely to be granted.     
 
 
 
 
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Sincerely,
[redacted]