Expert Interiors & Exteriors Inc, installed [redacted] ***’s roof in as we were contracted to doWe installed all new plywood, felt, drip edge, ice & water shield and a roof ventIn February we received a call from [redacted] regarding the mold in his atticWe spoke to [redacted] and informed him that we would be out when the weather permittedApproximately, the first week of March we sent out our service technician to the residence and he notified us that the mold had absolutely nothing to do with the roof installation or the roof ventThe mold was actually caused by the flex pipe that was attached to the bathroom exhaust fan, that was installed by another company, after Expert installed the roofOur service technician informed [redacted] that the mold and moisture was not caused by the roof that it was in fact caused by the bathroom exhaust fan, and flex pipe because it was not hooked up properly, it was taped to the vent instead of clamped on with hose clamps and this is what caused the growth of mold [redacted] was told by the service technician and the office staff that this was not our responsibility and he insists otherwise In closing, I would also like you to know that the [redacted] does not come with a detractor or extension that [redacted] is referring to Please find our invoice for all of the roofing material including the NEW ROOF VENT that was purchased and installed along with a copy of the proper installation for the roof ventThank You,Bob H***
Expert Interiors & Exteriors Incinstalled the roof of [redacted] in Right after we installed the roof, the homeowner had a leak due a faulty stove pipeThe homeowner had a choice to have a new pipe installed by a certified stove company or we could remove it since it was old and rusted outThe homeowner decided to have us remove itWe removed it and installed decking on roof where the pipe used to be, and we performed interior work all free of charge due to the inconvenience of the homeownerFor over three years there was not one leak, through major rains, storms and etc In the homeowner noticed a leak, and let us know that he went on roof and removed snow and iceOur service tech went to the home and inspected for any problem areas and found that the leak was due to ice dammingWe let the homeowner know and his respose was, "We referred you to people, can't you fix the interior for free ." The answer we are sorry, no we can't because it is not a workmanship issue" was not acceptable to himOn the back of our contract it states we are not responsible for acts of nature/GodIce damming is an act of nature/ God
Expert Interiors & Exteriors Inc, installed [redacted] ***’s roof in as we were contracted to doWe installed all new plywood, felt, drip edge, ice & water shield and a roof ventIn February we received a call from [redacted] regarding the mold in his atticWe spoke to [redacted] and informed him that we would be out when the weather permittedApproximately, the first week of March we sent out our service technician to the residence and he notified us that the mold had absolutely nothing to do with the roof installation or the roof ventThe mold was actually caused by the flex pipe that was attached to the bathroom exhaust fan, that was installed by another company, after Expert installed the roofOur service technician informed [redacted] that the mold and moisture was not caused by the roof that it was in fact caused by the bathroom exhaust fan, and flex pipe because it was not hooked up properly, it was taped to the vent instead of clamped on with hose clamps and this is what caused the growth of mold [redacted] was told by the service technician and the office staff that this was not our responsibility and he insists otherwise In closing, I would also like you to know that the [redacted] does not come with a detractor or extension that [redacted] is referring to Please find our invoice for all of the roofing material including the NEW ROOF VENT that was purchased and installed along with a copy of the proper installation for the roof ventThank You,Bob H***
Expert Interiors & Exteriors Incinstalled the roof of [redacted] in Right after we installed the roof, the homeowner had a leak due a faulty stove pipeThe homeowner had a choice to have a new pipe installed by a certified stove company or we could remove it since it was old and rusted outThe homeowner decided to have us remove itWe removed it and installed decking on roof where the pipe used to be, and we performed interior work all free of charge due to the inconvenience of the homeownerFor over three years there was not one leak, through major rains, storms and etc In the homeowner noticed a leak, and let us know that he went on roof and removed snow and iceOur service tech went to the home and inspected for any problem areas and found that the leak was due to ice dammingWe let the homeowner know and his respose was, "We referred you to people, can't you fix the interior for free ." The answer we are sorry, no we can't because it is not a workmanship issue" was not acceptable to himOn the back of our contract it states we are not responsible for acts of nature/GodIce damming is an act of nature/ God