Expert Service Heating & Cooling LLC

Thank you for notifying us of the complaintWe strive to provide our customers with the best possible service, and when they feel that our service fails to meet their expectations, it's important for us to knowWe're sorry that our customer received service that prompted them to contact you with a complaint, and we regret any inconvenience or frustration that their experience has caused themTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we've notified the proper person of their complaintWe are refunding the customer $269.24, the amount of the invoice, for the service renderedTheir patronage is important to us, and we hope that they will continue to give us opportunities to serve themThank you again for bringing this matter to our attention, and should you have any further questions please contact me via phone, e-mail or a letter

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for notifying us of the complaint. We strive to provide our customers with the best possible service, and when they feel that our service fails to meet their expectations, it's important for us to know. We're sorry that our customer received service that prompted them to contact you with a...

complaint, and we regret any inconvenience or frustration that their experience has caused them. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we've notified the proper person of their complaint. We are refunding the customer $269.24, the amount of the invoice, for the service rendered. Their patronage is important to us, and we hope that they will continue to give us opportunities to serve them. Thank you again for bringing this matter to our attention, and should you have any further questions please contact me via phone, e-mail or a letter.