Expert Shoes & Luggage Repair

April 12, [redacted] has never been a long time (years customer it was her very first time dropping off Friday April 1, at 2:p.mAll of our customers are in our computer system which has been in place for over yearsShe was never in our system so Tina added her as a new customerWhen she came in the store she was rude and seemed very distressedShe put her pairs of shoes on the counter and demanded for them to be done in day, Our policy is Week for repairsTina (Store Clerk) told [redacted] she can't have them done in a day but Tina did ask the repair team can they have them ready by Monday April 4, and they agreedpick up time is after 3pm as it states on all receipts, Friday's are very busy for our store so it was no way she could get her shoes back in dayHowever, [redacted] then became very aggressive toward Tina because she couldn't get her shoes in day.Tina took in pair of shoes that had very bad worn down damaged heelsShe paid $for the [redacted] Fabric, Orange [redacted] which was much worn badly and Red [redacted] pumps that had scuff and stain on themAlso pair of low cut boots (black and brown the soles were falling off both pairTina marked the soles with red tape so the repairman would know where to glue the soles [redacted] paid only $for each pair to be repaired and polishedShe also had a brown pair of heels which was broken off needed heels she paid $for those because they was damaged from the start [redacted] paid a total of $89,for her repairs[redacted] then called the store around 1:00pm Monday April 4, asking if her shoes were doneShe was told only pair was done then we noticed all of her shoes were doneEach pair of shoes has its own ticket and we have over finished shoes on the ready shelves to be input racked in computer to send customers email that their repairs are doneHowever [redacted] was very aggressive and rushing us to repair her shoes [redacted] had her ticket for pick up and as it stated on her ticket her repairs would be ready for pick after 3pm Monday April 4, [redacted] came to the store at 1:44pm to pick up her shoes which were already bagged for pick upfina removed the repair tickets like we do for all customers and handed her the bagNote: we don't not open bags for people if they want to see their repairs they open them on their own [redacted] seem upset again and aggressive she moves her bag to the chair in the store and opened itTina then asked her was she ok did she need anything elseAt this time the store had other customers in the store [redacted] and the repairman (Joe) where talking about her brown shoesThen [redacted] raised her voice and made a big sceneShe screamed and yelled "you broke my heels' and then back and forth insulting Conversation went on for about minutes[redacted] wasn't nice with her words she just kept on accusing the repairman of broken her heelsShe never gave him a chance to even touch or fix the shoe for herShe left out the store and came back 3Received: Apr 08:24am Apr 07:21a p.3timesPlease understand if we broke a heel or make any mistake on a shoe or any item for repair we will fit it or replace it not cover it up in no wayOur customers bring us very expense shoe's like [redacted] , [redacted] , [redacted] ***, [redacted] ***, [redacted] , [redacted] just to: name a few [redacted] shoe was a very old brown shoe with cracked heel that was falling off mostly not worth $and she only paid $to have it repairedIt shows ignorance and unprofessionalism on her behave to make a scene and didn't want to have the repairman look at the problem to see if we could help her and fix itIn this business we know we can't please everyone but we never had an unsatisfied customers like her in over years in business.We will refund [redacted] $for her brown heels in question [redacted] 's shoes weren't worth $those brown shoes was so much worn heel damaged before we repaired themMrA [redacted] has agreed to refund [redacted] for the heel repair on the brown shoe which was $If she has the receipt she should see that she paid $for that repair as stated in description on her receiptAlso pick up time was after 3pm Monday April 4, normally repairs take week and we gave her special service with turnaround time in daysSo let us know where to mail the check for $

[redacted] has never been a long time (years) customer it was her very first time dropping off Friday April 1, at 2:p.mAll of our customers are in our computer system which has been in place for over yearsShe was never in our system so Tina added her as a new customerWhen she came in the store she was rude and seemed very distressedShe put her pairs of shoes on the counter and demanded for them to be done in dayOur policy is week for repairsTina (Store Clerk) told [redacted] she can’t have them done in a day but Tina did ask the repair team can they have them ready by Monday April 4, and they agreedpick up time is after 3pm as it states on all receipts, Friday's are very busy for our store so it was no way she could get her shoes back in dayHowever, [redacted] then became very aggressive toward Tina because she couldn't get her shoes in day.Tina took in pair of shoes that had very bad worn down damaged heelsShe paid $for the [redacted] , Orange [redacted] which was much worn badly and Red [redacted] pumps that had scuff and stain on themAlso pair of low cut boots (black and brown) the soles were falling off both pairTina marked the soles with red tape so the repairman would know where to glue the soles [redacted] paid only $for each pair to be repaired and polishedShe also had a brown pair of heels which was broken off needed heels she paid $for those because they was damaged from the start [redacted] paid a total of $for her repairs[redacted] then called the store around 1:00pm Monday April 4, asking if her shoes were doneShe was told only pair was done then we noticed all of her shoes were doneEach pair of shoes has its own ticket and we have over finished shoes on the ready shelves to be input racked in computer to send customers email that their repairs are doneHowever [redacted] was very aggressive and rushing us to repair her shoes [redacted] had her ticket for pick up and as it stated on her ticket her repairs would be ready for pick after 3pm Monday April 4, [redacted] came to the store at 1:44pm to pick up her shoes which were already bagged for pick upTina removed the repair tickets like we do for all customers and handed her the bagNote: we don’t not open bags for people if they want to see their repairs they open them on their own [redacted] seem upset again and aggressive she moves her bag to the chair in the store and opened itTina then asked her was she ok did she need anything elseAt this time the store had other customers in the store [redacted] and the repairman (Joe) where talking about her brown shoesThen [redacted] raised her voice and made a big sceneShe screamed and yelled “you broke my heels” and then back and forth insulting conversation went on for about minutes[redacted] wasn’t nice with her words she just kept on accusing the repairman of broken her heelsShe never gave him a chance to even touch or fix the shoe for herShe left out the store and came back Received: Apr Ü8:24am Apr 07:21a p.3timesPlease understand if we broke a heel or make any mistake on a shoe or any item for repair we will fit it or replace it not cover it up in no wayOur customers bring us very expense shoe's like [redacted] , [redacted] , [redacted] ***, [redacted] ***, [redacted] , [redacted] just to name a few [redacted] shoe was a very old brown shoe with cracked heel that was falling off mostly not worth $and she only paid $to have it repairedIt shows ignorance and unprofessionalism on her behave to make a scene and didn't want to have the repairman look at the problem to see if we could help her and fix itIn this business we know we can't please everyone but we never had an unsatisfied customers like her in over years in business.We will refund [redacted] $for her brown heels in question [redacted] 's shoes weren't worth $those brown shoes was so much worn heel damaged before we repaired themMrA [redacted] has agreed to refund [redacted] for the heel repair on the brown shoe which was $If she has the receipt she should see that she paid $for that repair as stated in description on her receiptAlso pick up time was after 3pm Monday April 4, normally repairs take week and we gave her special service with turnaround time in daysSo let us know where to mail the check for $

From: Date: Tue, Jun 7, at 12:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] *** ***,I received a check for $which was the amount in which I paid to have a new heel put on andmy original letter of complaint in the mail the morning of May 27, 2016, for which I had to signTheletter requested that I respond within daysIf I'm counting correctly days would be thisThursday, June I only counted business days as previously done. To what should I respond-the amount of the check? If that's the case, the amount of the check does not adequately address the amount requested bythe consumer, myself, in order to replace the shoes destroyed by the businessI am dissatisfiedand I do not feel this complaint has been adequately addressed by the business in question, ExpertShoes & Luggage Repair"I am out of a pair of shoes!" Dissatisfied Customer,*** ** ***Complaint #***

[redacted] has never been a long time (10 years) customer it was her very first time dropping off Friday April 1, 2016 at 2:56 p.m. All of our customers are in our computer system which has been in place for over 5 years. She was never in our system so Tina added her as a new customer. When she came...

in the store she was rude and seemed very distressed. She put her 6 pairs of shoes on the counter and demanded for them to be done in 1 day. Our policy is 1 week for repairs. Tina (Store Clerk) told [redacted] she can’t have them done in a day but Tina did ask the repair team can they have them ready by Monday April 4, 2016 and they agreed. Normal pick up time is after 3pm as it states on all receipts, Friday's are very busy for our store so it was no way she could get her shoes back in 1 day. However, [redacted] then became very aggressive toward Tina because she couldn't get her shoes in 1 day.Tina took in 6 pair of shoes that had very bad worn down damaged heels. She paid $10.50 for the [redacted], Orange [redacted] which was much worn badly and Red [redacted] pumps that had scuff and stain on them. Also 2 pair of low cut boots (black and brown) the soles were falling off both pair. Tina marked the soles with red tape so the repairman would know where to glue the soles. [redacted] paid only $20 for each pair to be repaired and polished. She also had a brown pair of heels which was broken off needed heels she paid $13.50 for those because they was damaged from the start. [redacted] paid a total of $89.89 for her repairs.[redacted] then called the store around 1:00pm Monday April 4, 2016 asking if her shoes were done. She was told only 4 pair was done then we noticed all of her shoes were done. Each pair of shoes has its own ticket and we have over 55 finished shoes on the ready shelves to be input racked in computer to send customers email that their repairs are done. However [redacted] was very aggressive and rushing us to repair her shoes. [redacted] had her ticket for pick up and as it stated on her ticket her repairs would be ready for pick after 3pm Monday April 4, 2016.[redacted] came to the store at 1:44pm to pick up her shoes which were already bagged for pick up. Tina removed the repair tickets like we do for all customers and handed her the bag. Note: we don’t not open bags for people if they want to see their repairs they open them on their own. [redacted] seem upset again and aggressive she moves her bag to the chair in the store and opened it. Tina then asked her was she ok did she need anything else. At this time the store had 3 other customers in the store. [redacted] and the repairman (Joe) where talking about her brown shoes. Then [redacted] raised her voice and made a big scene. She screamed and yelled “you broke my heels” and then back and forth insulting conversation went on for about 5 minutes.[redacted] wasn’t nice with her words she just kept on accusing the repairman of broken her heels. She never gave him a chance to even touch or fix the shoe for her. She left out the store and came back 3 Received: Apr 15 2016 Ü8:24am Apr 1516 07:21a p.3times. Please understand if we broke a heel or make any mistake on a shoe or any item for repair we will fit it or replace it not cover it up in no way. Our customers bring us very expense shoe's like [redacted], [redacted], [redacted], [redacted], [redacted], [redacted] just to name a few. [redacted] shoe was a very old brown shoe with cracked heel that was falling off mostly not worth $65.00 and she only paid $13.50 to have it repaired. It shows ignorance and unprofessionalism on her behave to make a scene and didn't want to have the repairman look at the problem to see if we could help her and fix it. In this business we know we can't please everyone but we never had an unsatisfied customers like her in over 15 years in business.We will refund [redacted] $13.50 for her brown heels in question. [redacted]'s shoes weren't worth $65 those brown shoes was so much worn heel damaged before we repaired them. Mr. A[redacted] has agreed to refund [redacted] for the heel repair on the brown shoe which was $13.50. If she has the receipt she should see that she paid $13.50 for that repair as stated in description on her receipt. Also pick up time was after 3pm Monday April 4, 2016 normally repairs take 1 week and we gave her special service with turnaround time in 2 days. So let us know where to mail the check for $13.50.

April 12, 2016[redacted] has never been a long time (10 years customer it was her very first time dropping off Friday April 1, 2016 at 2:56 p.m. All of our customers are in our computer system which has been in place for over 5 years. She was never in our system so Tina added her as a new customer. When she came in the store she was rude and seemed very distressed. She put her 6 pairs of shoes on the counter and demanded for them to be done in 1 day, Our policy is 1 Week for repairs. Tina (Store Clerk) told [redacted] she can't have them done in a day but Tina did ask the repair team can they have them ready by Monday April 4, 2016 and they agreed. Normal pick up time is after 3pm as it states on all receipts, Friday's are very busy for our store so it was no way she could get her shoes back in 1 day. However, [redacted] then became very aggressive toward Tina because she couldn't get her shoes in 1 day.Tina took in 6 pair of shoes that had very bad worn down damaged heels. She paid $10.50 for the [redacted] Fabric, Orange [redacted] which was much worn badly and Red [redacted] pumps that had scuff and stain on them. Also 2 pair of low cut boots (black and brown the soles were falling off both pair. Tina marked the soles with red tape so the repairman would know where to glue the soles. [redacted] paid only $20 for each pair to be repaired and polished. She also had a brown pair of heels which was broken off needed heels she paid $13.50 for those because they was damaged from the start. [redacted] paid a total of $89,89 for her repairs.[redacted] then called the store around 1:00pm Monday April 4, 2016 asking if her shoes were done. She was told only 4 pair was done then we noticed all of her shoes were done. Each pair of shoes has its own ticket and we have over 55 finished shoes on the ready shelves to be input racked in computer to send customers email that their repairs are done. However [redacted] was very aggressive and rushing us to repair her shoes. [redacted] had her ticket for pick up and as it stated on her ticket her repairs would be ready for pick after 3pm Monday April 4, 2016.[redacted] came to the store at 1:44pm to pick up her shoes which were already bagged for pick up. fina removed the repair tickets like we do for all customers and handed her the bag. Note: we don't not open bags for people if they want to see their repairs they open them on their own. [redacted] seem upset again and aggressive she moves her bag to the chair in the store and opened it. Tina then asked her was she ok did she need anything else. At this time the store had 3 other customers in the store. [redacted] and the repairman (Joe) where talking about her brown shoes. Then [redacted] raised her voice and made a big scene. She screamed and yelled "you broke my heels' and then back and forth insulting Conversation went on for about 5 minutes.[redacted] wasn't nice with her words she just kept on accusing the repairman of broken her heels. She never gave him a chance to even touch or fix the shoe for her. She left out the store and came back 3Received: Apr 15 2016 08:24am Apr 1516 07:21a p.3times. Please understand if we broke a heel or make any mistake on a shoe or any item for repair we will fit it or replace it not cover it up in no way. Our customers bring us very expense shoe's like [redacted] just to: name a few. [redacted] shoe was a very old brown shoe with cracked heel that was falling off mostly not worth $65.00 and she only paid $13.50 to have it repaired. It shows ignorance and unprofessionalism on her behave to make a scene and didn't want to have the repairman look at the problem to see if we could help her and fix it. In this business we know we can't please everyone but we never had an unsatisfied customers like her in over 15 years in business.We will refund [redacted] $13.50 for her brown heels in question. [redacted]'s shoes weren't worth $55 those brown shoes was so much worn heel damaged before we repaired them. Mr. A[redacted] has agreed to refund [redacted] for the heel repair on the brown shoe which was $13.50. If she has the receipt she should see that she paid $13.50 for that repair as stated in description on her receipt. Also pick up time was after 3pm Monday April 4, 2016 normally repairs take 1 week and we gave her special service with turnaround time in 2 days. So let us know where to mail the check for $13.50.