Expert TV Service & Repair

We just received a complaint made by [redacted] On September 15th one of out technicians went to Mrs [redacted] 's home and diagnosed her led television as needing a new power supplyAt the time the technician searched the web for the partThe technician collected $for the part, $for 2nd day shipping and for the trip/ diagnosisWe will be refunding $for the part and the $for the shipping chargeThe trip and diagnostic fee is not refundable because we made the trip/ house call and diagnosed the problemWe will be sending a refund in the amount of $withing the next daysThank you

The refund for [redacted] is on the way

WE REGRET THAT OUR PROPOSED SETTLEMENT WITH MR [redacted] IS UNACCEPTABLEHOWEVER THIS SETTLEMENT IS OUR FINAL ATTEMPT TO SETTLE WITH MR ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The proprietor of this business, Mr [redacted] , sent me this email dated 2/10/16:Mr [redacted] I informed you that once I received the refund from our parts distributor that I will refund your $andrews Incinformed me on 2/10/that they processed a refund to my credit card accountI just now checked my account online and the funds aren't there yetPlease stop harassing my office staff with calls more than once in a single dayI bent over backwards trying to find a lower price for you because you were unwilling to pay LGs price for a new LG replacement main board to complete your repairI will refund your $ as soon as I see it in my account.Thank you, [redacted] Please note that there is no mention about special order parts and that there is an undeniable admission that a refund was promised and would be forthcoming I have learned from other sources (Yelp.) that the proprietor has misled customers in the recent past and this is clear evidence that he is doing it again I will add that my many calls to his office were because of his refusal to return my messages Also, he never provided evidence of "bending over backwards" to find a lower price - I would have been satisfied with a return call or an update over the months I dealt with him Finally, we did not purchase the part from LG directly because he advised me that a refurbished part was a more inexpensive, yet just as reliable alternative I trusted his expert opinion and counsel and now he is trying to place the blame on me for trusting him.Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below 11/23/To whom it may concernWith regard to complaint ID # [redacted] : To date, no refund or communication of any kind has been received from the Jack's Expert TV Service, aka Chula Vista TV and Stereo named in the complaintYours truly, [redacted] Regards, [redacted] ***

Mr [redacted] will receive a refund of $That is $less $for the trip & diagnostic fee that our company performedHis part is still not available from any known venderAll venders show it as: "out of stock"Thank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We just received a complaint made by *** ***On September 15th one of out technicians went to Mrs***'s home and diagnosed her led television as needing a new power supplyAt the time the technician searched the web for the partThe technician collected $for the part, $for
2nd day shipping and for the trip/ diagnosisWe will be refunding $for the part and the $for the shipping chargeThe trip and diagnostic fee is not refundable because we made the trip/ house call and diagnosed the problemWe will be sending a refund in the amount of $withing the next days.Thank you

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have rejected this
response due to the fact that the television was misdiagnosedI do not believe
I should pay $for *** to come and MISDIAGNOSE my television I
have attached a copy of the invoices from ***, *** *** *** San Diego,
California, an authorized Samsung repair center, which clearly shows that the
"power tested o.k." The technician and the company who
ultimately fixed our television are willing to testify to this fact
(714-582-5182)The power supply board was NOT replaced, which *** diagnosed as the problemIt was the main board
and panel that were broken, which Samsung paid forWe did pay $for
labor to *** and were happy to do so once the television was repaired
properly I feel that *** dupes people by saying that it's the power
supply board because it's generally the cheapest part(There is another review
on ***, which had the same problem I've had with this company) Thus, I do not
feel that Chula Vista Tv and Center is entitled to any of our money
whatsoever, due to the MISDIAGNOSE and the two weeks wasted while he gave us the run-aroundI would appreciate a full refund in the amount of $156.93, which I
believe we are entitled to

Date Sent: 11/3/6:15:PMThe account is under the name of *** ***, My husband made the initial callI am the one that had communication with J*** from Chula Vista TV & Hifi Center.Thank You, *** ***Our email is the combination of our last names

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. would like to understand how to follow up on this complaint. I have not received a check from the business, *** TV yet. He agreed to a refund of the part charges less the service charge. How do I follow up with the Revdex.com?*** ***
Regards,
*** ***

Mr** claims that the refund check we issued him has not cleared his bankWe have told him to bring proof of this and we will pay him cashHe has refused to do this by either bringing us the check or a notification from his bankAs soon as he does this we will pay him***'s
Expert TV & HiFi center

After an exhausted search in our customer files we are unable to locate a customer by the name on *** A*** at the address provided in this complaintWe find ***'s in our files but none are *** and none at the address provided in the complaintWithout further information there is
nothing our company can do for this customerPlease provide us with the proper name or invoice numberThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
would like to understand how to follow up on this complaint. I have not received a check from the business, *** TV yet. He agreed to a refund of the part charges less the service charge. How do I follow up with the Revdex.com?*** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The
proprietor of this business, Mr***, sent me this email dated 2/10/16:
Mr***I informed you
that once I received the refund from our parts distributor that I will
refund your $andrews
Incinformed me on 2/10/that they processed a refund to my credit
card accountI just now checked my account online and the funds aren't
there yetPlease stop harassing my office staff with
calls more than once in a single dayI bent over backwards trying to
find a lower price for you because you were unwilling to pay LGs price
for a new LG replacement main board to complete your repairI will
refund your $
as soon as I see it in my account.Thank you, ***
Please note that there is no mention about special order parts and that there is an undeniable admission that a refund was promised and would be forthcoming. I have learned from other sources (Yelp.) that the proprietor has misled customers in the recent past and this is clear evidence that he is doing it again. I will add that my many calls to his office were because of his refusal to return my messages. Also, he never provided evidence of "bending over backwards" to find a lower price - I would have been satisfied with a return call or an update over the months I dealt with him. Finally, we did not purchase the part from LG directly because he advised me that a refurbished part was a more inexpensive, yet just as reliable alternative. I trusted his expert opinion and counsel and now he is trying to place the blame on me for trusting him.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will send the evidence of the bad check the business wrote me to the business. After receiving and reviewing the evidence, the business needs to send me either cash or money order in the mail. If it does, I will consider this complaint resolved. I want to reiterate that I will not drive 30 minutes to the business because I received a bad check last time I did it. 
Regards,
[redacted]

Mr. ** claims that the refund check we issued him has not cleared his bank. We have told him to bring proof of this and we will pay him cash. He has refused to do this by either bringing us the check or a notification from his bank. As soon as he does this we will pay him.[redacted]'s Expert TV & HiFi...

center

THERE WILL BE NO FURTHER PRPOSALS FROM OUR COMPANY

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
                                                                                                                    11/23/2015To whom it may concern.With regard to complaint ID # [redacted]:To date, no refund or communication of any kind has been received from the Jack's Expert TV Service, aka Chula Vista TV and Stereo named in the complaint.Yours truly, [redacted]  
Regards,
[redacted]