Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To Whom it May concern: This is anything but closed!! To date 3/17/NO REFUND has been received or sentIf that is the case I would like to know the check number and where it was sentWe have never received anything from them and would be more than happy to pick up a checkActually, at this point we continue to let patrons know of deceptive behavior and questionable business ethicsThere are several others in the county who have voiced similar complaints If Revdex.com has in face reviewed this how do we received the so called refund issued?? [redacted] - [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We accept your offer to take the mattress back and give us a full refund We will need to have it picked up and we would like our refund at that time Please let me know a date and time you can pick up the mattress Regards, [redacted]
It is my understanding that Mrs [redacted] has filed a complaint of having to lie to our finance company Our orders are to be placed as paid in full ordersOur finance company will not fund us until the customer receives the product This was explained in specific detail to Mr [redacted] Our typical orders also will take 7-business days to deliver Mr [redacted] wanted his product before that deadlineOur only option at this point was for him to sign the agreement that his order had been delivered Mr [redacted] chose the option of signing the receipt of goods, and received his product on the day specified Under no circumstance was Mr [redacted] pressured to do anything he did not wish to doThe Product was delivered as promised on the date requestedOur Invoice clearly states on the bottom that we can designate a day for delivery, but, not a specific time as we have multiple deliveries and delays may occur Mr [redacted] requested a delivery for after p.m Mrs [redacted] was however told that we would deliver by p.mShe then filed a complaint with the Revdex.com at 6:p.mstating that we had yet to deliver, and then falsified her report by stating that our delivery guys had told her that the truck had not broken down Neither of our delivery guys gave her such a statement, I am also able to get receipts for the truck breaking down in Harrisonburg, VA on the date in question This claim is completely and 100% erroneousIf somehow Mrs [redacted] feels as if she was wronged in her situation, I would like to know how? We gave them a price of about half of what they would pay for the same caliber mattress elsewhere, and delivered on the requested date
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Should this have been my personal account, I would have asked for the return of this non-cooling, cooling bed that you sell that is fraudulentThat is the one reason we bought it, but, again, it doesn't workThis is my husbands account, not mine so we both know I can't make that decisionI will be more than happy though to share the content of your lack of confidence with your financial company with them, as I have saved all copies of these emailsI am sure they will like the one where you expressed that you have your customers lie to them, just in order to guarantee payment I consider this matter closed Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Upon contacting the finance company myself, to see if this was standard operating services with this business, they were completely unaware of thisThey had no idea that this was standard for the mattress store to operate this way and would look into it themselves The finance company, themselves, told my husband to contact them, only when the bed arrivedMy husband will be freely willing to admit that he did call me and was very concerned that this company put him in this position to call the finance company before handWhy, would the finance company themselves, tell my husband to call them directly when our bed arrivedThey seemed more concerned about our satisfaction with our purchase Regards, [redacted]
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When I bought the mattresses, the Owner (***) said they would take care of any warranty issues himself Also, after getting no help from Sleep Pros and [redacted] (the owner), I did get in contact with the Mattress maker, and they said that all claims go through the store you purchased them at I owned these Mattresses for less than year when I started making the complaints, and the store owner promised to take a look at the mattresses to make it right After multiple emails, and no returned phone calls and multiple store visits, the retailer gives you nothing except for broken promises They promised to deliver the Mattresses, but after you paid them, they wouldst deliver the mattressI had to arrange for someone else to pick them up They said they would get rid of the old Mattress, again, they would never pick them up Does the retailer really expect me to drive the mattresses to the manufacturer? There is no place in the store does it state NO RETURNS, or Warranty not honored hereThere is no place in the store or on the receipt is, that you have to return the mattress to the manufacture if you have any warranty issues Regards, [redacted] ***
Good morning!
Again I must say this statement that Sleep Pros, LLC has issued is completely untrue! Todays date is April 15, and there has been no check, received, cashed or offered to myself or ***n ***
The fact that he continues to allow statements to be made- no longer by the owner- but by a manager leaves me to believe they realize that they are caught in a lie
First off, I have submitted paperwork to the Attorney Generals Office where Mr*** (the owner) plainly stated that he would be issuing a complete refund to us...this paperwork was dated 3/10/There was no mention at ANY time of a restocking feeAgain the story continues to change with the fact remaining that a refund of any sort has NOT been issuedThe initial paperwork for a refund (12/2013) signed by ***n *** and issued by *** *** plainly states a FULL refund would be granted
I again ask for a full refund and at this point can see no reason why this is legally allowedProduct was not received, refund was not issued and lies continueA business with terrible ethics and integrity affecting the public of Augusta County
Sincerely,
*** ***
I would first like to say that our policy is "paid in full orders" I also stated that we give the customer the option of signing a receipt of goods upon using a finance order so we may be funded before placing the order I never said the finance company holds this standard We will not order until we have received payment in an effort not to be stuck with the tab if the customer decides to cancel the order Mr*** was given the option to sign the paperwork, or pay the order upfront by his own meansMr*** chose to sign the receipt of goods, and acknowledge that he had the product so we could place the order I am really not sure why a complaint is being filed here We also allowed Mr*** to wait until he had his product before paying his application feeWe did everything we could in assisting this customer and getting the product to Mr*** much faster than our standard procedure At this point, we would be happy to take the product back and offer a full refund
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved This is correct I spoke with the business again after my husband made our complaint This will be satisfactory if the mattress arrives as planned
Regards,
*** ***
This letter is in response to Mrs*** We unfortunately did experience a delay in her refundI spoke with her on 9/23/I offered Mrs*** a significant upgrade on her mattresses as these were available immediatelyOn top of the upgrade, I also offered her free delivery and
$Mrs*** declined my offer and asked for her refund, which will be granted.
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me and I consider this complaint resolved
Regards,
*** ***
I have confirmed with Mrs*** that she had been in our store before business hours and spoke with the ownerMrs*** and Mr*** came to an agreement to upgrade her purchase to another line of mattress I am handling the order of her upgrade, which she will have by October 21,
I will follow up with her when I have the tracking on her order on Friday October I understand this has been a frustrating experience, I am resolving this issue to attempt to satisfy the customer.
*** ***
General Manager
Sleep Pros USA
I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action has not resolved my complaint. For your reference, details of the offer I reviewed appear below
As of 9/5/I have not received my "full refund" I am still awaiting the credit to show up on my accountMy mattress set was promised to me on different occasions and when it didn't arrive I did not receive a call from the store or members of their staff as I was promisedThen the store stopped returning my calls or answering the phoneThen they offered to send me a checkI didn't think it was a good idea to accept a check from a company that disappears from a location they promised me they would be in for full year. They called and asked me for my credit card information over the phoneI was not comfortable with that since I felt their business practices were pretty shady I had to drive an extra miles round trip to go into another store location to get them to slide my card for a refund The store I purchased my set from closed "unexpectededly" according to staff I spoke with beforeThis was an unfortunate situation that was not handled properly by the staff or management or the ownerOnce I receive a full refund I will be satisfied
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I purchased the mattress, *** (owner/manager) assured me that they honor factory warranties if I bought the mattress in his store ***, also on multiple occasions said he would stop by the house and assist me the Warranty issue He never showed up I did contact the Symbol Mattress company directly, and they said it was the stores responsibility to assist me with the Mattress This is why they rejected it They said that you as the store need to inspect my mattress in person Sleep Pros has REFUSED to inspect it I would think that a mattress store would help cover products purchased in thier store, and if you dont want to honor the Mattress warranty and insist you are a 3rd party vendor, you should have a sign in your store
Regards,
***
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This letter is in response to the matter of [redacted]. Mr. [redacted] Has been issued a check for the amount of $1,737.79 which is the result of his $1,987.79 being refunded minus a $250.00 restocking fee for special orders per company policy. If there are any further questions on the matter, you may contact me personally.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To Whom it May concern: This is anything but closed!! To date 3/17/NO REFUND has been received or sentIf that is the case I would like to know the check number and where it was sentWe have never received anything from them and would be more than happy to pick up a checkActually, at this point we continue to let patrons know of deceptive behavior and questionable business ethicsThere are several others in the county who have voiced similar complaints If Revdex.com has in face reviewed this how do we received the so called refund issued?? [redacted] - [redacted]
At this time, I have not been contacted by SLEEP Pros USA regarding complaint ID [redacted] Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We accept your offer to take the mattress back and give us a full refund We will need to have it picked up and we would like our refund at that time Please let me know a date and time you can pick up the mattress Regards, [redacted]
It is my understanding that Mrs [redacted] has filed a complaint of having to lie to our finance company Our orders are to be placed as paid in full ordersOur finance company will not fund us until the customer receives the product This was explained in specific detail to Mr [redacted] Our typical orders also will take 7-business days to deliver Mr [redacted] wanted his product before that deadlineOur only option at this point was for him to sign the agreement that his order had been delivered Mr [redacted] chose the option of signing the receipt of goods, and received his product on the day specified Under no circumstance was Mr [redacted] pressured to do anything he did not wish to doThe Product was delivered as promised on the date requestedOur Invoice clearly states on the bottom that we can designate a day for delivery, but, not a specific time as we have multiple deliveries and delays may occur Mr [redacted] requested a delivery for after p.m Mrs [redacted] was however told that we would deliver by p.mShe then filed a complaint with the Revdex.com at 6:p.mstating that we had yet to deliver, and then falsified her report by stating that our delivery guys had told her that the truck had not broken down Neither of our delivery guys gave her such a statement, I am also able to get receipts for the truck breaking down in Harrisonburg, VA on the date in question This claim is completely and 100% erroneousIf somehow Mrs [redacted] feels as if she was wronged in her situation, I would like to know how? We gave them a price of about half of what they would pay for the same caliber mattress elsewhere, and delivered on the requested date
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Should this have been my personal account, I would have asked for the return of this non-cooling, cooling bed that you sell that is fraudulentThat is the one reason we bought it, but, again, it doesn't workThis is my husbands account, not mine so we both know I can't make that decisionI will be more than happy though to share the content of your lack of confidence with your financial company with them, as I have saved all copies of these emailsI am sure they will like the one where you expressed that you have your customers lie to them, just in order to guarantee payment I consider this matter closed Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Upon contacting the finance company myself, to see if this was standard operating services with this business, they were completely unaware of thisThey had no idea that this was standard for the mattress store to operate this way and would look into it themselves The finance company, themselves, told my husband to contact them, only when the bed arrivedMy husband will be freely willing to admit that he did call me and was very concerned that this company put him in this position to call the finance company before handWhy, would the finance company themselves, tell my husband to call them directly when our bed arrivedThey seemed more concerned about our satisfaction with our purchase Regards, [redacted]
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When I bought the mattresses, the Owner (***) said they would take care of any warranty issues himself Also, after getting no help from Sleep Pros and [redacted] (the owner), I did get in contact with the Mattress maker, and they said that all claims go through the store you purchased them at I owned these Mattresses for less than year when I started making the complaints, and the store owner promised to take a look at the mattresses to make it right After multiple emails, and no returned phone calls and multiple store visits, the retailer gives you nothing except for broken promises They promised to deliver the Mattresses, but after you paid them, they wouldst deliver the mattressI had to arrange for someone else to pick them up They said they would get rid of the old Mattress, again, they would never pick them up Does the retailer really expect me to drive the mattresses to the manufacturer? There is no place in the store does it state NO RETURNS, or Warranty not honored hereThere is no place in the store or on the receipt is, that you have to return the mattress to the manufacture if you have any warranty issues Regards, [redacted] ***
Good morning!
Again I must say this statement that Sleep Pros, LLC has issued is completely untrue! Todays date is April 15, and there has been no check, received, cashed or offered to myself or ***n ***
The fact that he continues to allow statements to be made- no longer by the owner- but by a manager leaves me to believe they realize that they are caught in a lie
First off, I have submitted paperwork to the Attorney Generals Office where Mr*** (the owner) plainly stated that he would be issuing a complete refund to us...this paperwork was dated 3/10/There was no mention at ANY time of a restocking feeAgain the story continues to change with the fact remaining that a refund of any sort has NOT been issuedThe initial paperwork for a refund (12/2013) signed by ***n *** and issued by *** *** plainly states a FULL refund would be granted
I again ask for a full refund and at this point can see no reason why this is legally allowedProduct was not received, refund was not issued and lies continueA business with terrible ethics and integrity affecting the public of Augusta County
Sincerely,
*** ***
I would first like to say that our policy is "paid in full orders" I also stated that we give the customer the option of signing a receipt of goods upon using a finance order so we may be funded before placing the order I never said the finance company holds this standard We will not order until we have received payment in an effort not to be stuck with the tab if the customer decides to cancel the order Mr*** was given the option to sign the paperwork, or pay the order upfront by his own meansMr*** chose to sign the receipt of goods, and acknowledge that he had the product so we could place the order I am really not sure why a complaint is being filed here We also allowed Mr*** to wait until he had his product before paying his application feeWe did everything we could in assisting this customer and getting the product to Mr*** much faster than our standard procedure At this point, we would be happy to take the product back and offer a full refund
*** *** stated it is your responsibility to get the mattress to Sleep Pros for the refund It must be returned without stains, etc
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved This is correct I spoke with the business again after my husband made our complaint This will be satisfactory if the mattress arrives as planned
Regards,
*** ***
This letter is in response to Mrs*** We unfortunately did experience a delay in her refundI spoke with her on 9/23/I offered Mrs*** a significant upgrade on her mattresses as these were available immediatelyOn top of the upgrade, I also offered her free delivery and
$Mrs*** declined my offer and asked for her refund, which will be granted.
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me and I consider this complaint resolved
Regards,
*** ***
I have confirmed with Mrs*** that she had been in our store before business hours and spoke with the ownerMrs*** and Mr*** came to an agreement to upgrade her purchase to another line of mattress I am handling the order of her upgrade, which she will have by October 21,
I will follow up with her when I have the tracking on her order on Friday October I understand this has been a frustrating experience, I am resolving this issue to attempt to satisfy the customer.
*** ***
General Manager
Sleep Pros USA
I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action has not resolved my complaint. For your reference, details of the offer I reviewed appear below
As of 9/5/I have not received my "full refund" I am still awaiting the credit to show up on my accountMy mattress set was promised to me on different occasions and when it didn't arrive I did not receive a call from the store or members of their staff as I was promisedThen the store stopped returning my calls or answering the phoneThen they offered to send me a checkI didn't think it was a good idea to accept a check from a company that disappears from a location they promised me they would be in for full year. They called and asked me for my credit card information over the phoneI was not comfortable with that since I felt their business practices were pretty shady I had to drive an extra miles round trip to go into another store location to get them to slide my card for a refund The store I purchased my set from closed "unexpectededly" according to staff I spoke with beforeThis was an unfortunate situation that was not handled properly by the staff or management or the ownerOnce I receive a full refund I will be satisfied
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I purchased the mattress, *** (owner/manager) assured me that they honor factory warranties if I bought the mattress in his store ***, also on multiple occasions said he would stop by the house and assist me the Warranty issue He never showed up I did contact the Symbol Mattress company directly, and they said it was the stores responsibility to assist me with the Mattress This is why they rejected it They said that you as the store need to inspect my mattress in person Sleep Pros has REFUSED to inspect it I would think that a mattress store would help cover products purchased in thier store, and if you dont want to honor the Mattress warranty and insist you are a 3rd party vendor, you should have a sign in your store
Regards,
***
Our truck broke down and all deliveries were delayed Mattress was delivered to your house at 6:pm
We apologize for any inconvenience
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This letter is in response to the matter of [redacted]. Mr. [redacted] Has been issued a check for the amount of $1,737.79 which is the result of his $1,987.79 being refunded minus a $250.00 restocking fee for special orders per company policy. If there are any further questions on the matter, you may contact me personally.
Sincerely,
[redacted]