expertrin

Initial Business Response /* (1000, 8, 2015/09/01) */
This is the first notification I have receivedMr*** made his purchase with Expertrin on March 19, and was satisfied with the services and software he receivedHe made no attempt to contact Expertrin after he completed his purchase
and was emailed a membership notice and receipt copy which he electronically signed both and returnedOn the membership notice at the top in bold red writing it states: As a registered customer of Expertrin we would like to remind you that you will not
receive any more calls from Expertrin, but do call us if you needIf you are contacted by
anyone claiming to be Expertrin please ask for their call back phone number to verify
against our phone numbers X-XXX-XXX-XXXX for technicians or XXX-XXX-XXXX for billing
questionsAny other phone number is not ExpertrinAlso as a reminder never send money
by *** *** unless it is for a relative or a bill paymentExpertrin will never ask for
this kind of payment and the callers that do are usually scammers
Mr*** was obviously contacted by someone else posing as "the computer people" and provided his banking information for them to take $Expertrin has not and has never had ANY security breach or data theftAttachments are electronically signed by Mr*** - Membership notice, Receipt copy and the tracking document for the electronic signaturesBecause this information was provided to Mr*** I do not feel responsible for his loss of $Please call me directly with any further questions
Initial Consumer Rebuttal /* (3000, 10, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I donot recall receiving the "We will not call you" notice, plus Exertrin allowed the access to their recordsI repeat how else did the perpetrator get my information??
end
Final Consumer Response /* (4200, 19, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Expertrin is responsible for having my specific information eg Phone number, knowledge that I was a client of ExpertrinHow else would the third party know this information Or ,,possibly that a member of Expertrin gave that information to the third party
I don't recall getting any information about calling themI stillhol;d them responsible for$
Final Business Response /* (4000, 22, 2015/10/09) */
Mr*** J *** was emailed a registration confirmation from ExpertrinAt the top in bold red letters this is what it says: As a registered customer of Expertrin we would like to remind you that you will not receive any more calls from Expertrin, but do call us if you needIf you are contacted by anyone claiming to be Expertrin please ask for their call back phone number to verify against our phone numbers X-XXX-XXX-XXXX for technicians or XXX-XXX-XXXX for billing
questionsAny other phone number is not ExpertrinAlso as a reminder never send money
by *** *** unless it is for a relative or a bill paymentExpertrin will never ask for
this kind of payment and the callers that do are usually scammersIf Mr*** failed to read the information, I do not feel liable for his mistakeThese "scammers" are all around the world and with his purchase he was also told over the phone that Expertrin would NOT call him again, that he must call Expertrin if neededMr***'s data was found on the internet, Expertrin has had no security breach and does not keep any credit card or banking information on ANY of the computers in the entire companyAll sales are processed directly online through the website (ACH) with NO data recordedMr*** would have had to and must have provided his credit card to the "scammers" when they called him without confirming the callback phone number to verify whom he was speaking to or any other confirming informationMr*** was given a full refund of his purchase with Expertrin and because he failed to read the Service Agreement he was vulnerable to be scammedI do not feel responsible for the $that the scammers conned him out of, as he was given the information to protect himself and failed to use itAttachments are the electronically signed documents completed by Mr*** via email and the Audit History/Tracking of those documents to verify he opened, signed and replied the email back to ExpertrinThank You *** *** Owner Expertrin LLC