This merchant never contacted ExpiTrans regarding this request and therefore had no basis to report his request to the Revdex.comExpiTrans has maintained a great rating with the Revdex.com by always responding to client requests and had the merchant simply called or emailed ExpiTrans we could have helped themIf the merchant was incorrectly billed any amount that would be refundedWe are currently reviewing and will notify them shortly of our decision
As of 2/1/our CS Team confirmed the account is in fact closed and there should be no further billingsThe account was not originally closed for the merchant due to the merchant still actively processing with us and when we pointed this out, [redacted] stated she wanted to wait on the cancellationAs of 1/26/16, [redacted] wanted the account to remain openOnce she fully confirmed she would no longer be using the account and that it was to be closed (1/27/call)the request was handled within a few daysI have attached Processing statements from a few months over the past years that show active processing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I called Expitran many times, every time I have called them up to the time that I choose to discontinue my business with them, I never got responses from their office, I was always told that they would look into my inquirer and call me back, each time I then would receive a call from [redacted] , their field contracted sales rep and say to me, [redacted] the office called me and said you are mad, what is the problem.I would tell [redacted] , I am not mad , I called to get clarity of my account as to why I do not get paper invoices each month , that I have no idea what my fees are that I am being charged, and That I received a call from Authorize.netto state so, [redacted] would then tell me she would call me back, and of course would notSo when I would call [redacted] back a couple of days later, [redacted] would blow me off and be short, curt, and suggestive to me that was not a problem, and she would again call her corporate office, and get me answers, and call me backI have played that game with this company for years, I spoke with [redacted] over years ago with issues, however every time since, that I have called I would get customer service tell me, [redacted] I will look into your account and call you backand again, never haveAnd Again another call would come from [redacted] , )( who I HAVE BEEN TOLD BY THE CORPORATE OFFICE, THAT [redacted] IS A CONTRACTED FIELD REPSo, NONO ONE FROM THEIR OFFICE HAS ever REACHED OUT TO SPEAK WITH MeNow, yesterday I received a e-mail from [redacted] , reqwuesting I now call them in regards to my complaint.I responded with, all communicating can take place throught the Revdex.com processhere was her e-mail from yesterday.eff,Can you give me a call about the refund you are requesting for the authorize.net fees? [redacted] [redacted] ** [redacted] [redacted] * [redacted] *** [redacted] [redacted] *** [redacted]
This merchant never contacted ExpiTrans regarding this request and therefore had no basis to report his request to the Revdex.comExpiTrans has maintained a great rating with the Revdex.com by always responding to client requests and had the merchant simply called or emailed ExpiTrans we could have helped themIf the merchant was incorrectly billed any amount that would be refundedWe are currently reviewing and will notify them shortly of our decision
As of 2/1/our CS Team confirmed the account is in fact closed and there should be no further billingsThe account was not originally closed for the merchant due to the merchant still actively processing with us and when we pointed this out, [redacted] stated she wanted to wait on the cancellationAs of 1/26/16, [redacted] wanted the account to remain openOnce she fully confirmed she would no longer be using the account and that it was to be closed (1/27/call)the request was handled within a few daysI have attached Processing statements from a few months over the past years that show active processing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I called Expitran many times, every time I have called them up to the time that I choose to discontinue my business with them, I never got responses from their office, I was always told that they would look into my inquirer and call me back, each time I then would receive a call from [redacted] , their field contracted sales rep and say to me, [redacted] the office called me and said you are mad, what is the problem.I would tell [redacted] , I am not mad , I called to get clarity of my account as to why I do not get paper invoices each month , that I have no idea what my fees are that I am being charged, and That I received a call from Authorize.netto state so, [redacted] would then tell me she would call me back, and of course would notSo when I would call [redacted] back a couple of days later, [redacted] would blow me off and be short, curt, and suggestive to me that was not a problem, and she would again call her corporate office, and get me answers, and call me backI have played that game with this company for years, I spoke with [redacted] over years ago with issues, however every time since, that I have called I would get customer service tell me, [redacted] I will look into your account and call you backand again, never haveAnd Again another call would come from [redacted] , )( who I HAVE BEEN TOLD BY THE CORPORATE OFFICE, THAT [redacted] IS A CONTRACTED FIELD REPSo, NONO ONE FROM THEIR OFFICE HAS ever REACHED OUT TO SPEAK WITH MeNow, yesterday I received a e-mail from [redacted] , reqwuesting I now call them in regards to my complaint.I responded with, all communicating can take place throught the Revdex.com processhere was her e-mail from yesterday.eff,Can you give me a call about the refund you are requesting for the authorize.net fees? [redacted] [redacted] ** [redacted] [redacted] * [redacted] *** [redacted] [redacted] *** [redacted]