Explorer Media Group

Initial Business Response / [redacted] (1000, 7, 2014/04/21) */ Contact Name and Title: [redacted] Representative Contact Phone: [redacted] Contact Email: [redacted] There was a miscommunication between [redacted] and myself regarding her adWe had created her ad up to a point but we were waiting for offers and promotions from***We talked last Thursday on the phone and everything has been cleared upHer add is on the website but the offers are pendingWe should receive offers from [redacted] this week

Initial Business Response /* (1000, 8, 2014/04/16) */
Contact Name and Title:*** - Representative
Contact Phone: XXXXXXXXXX
Contact Email: ***
I have been in communication with Dr*** and have agreed with him that his account was not cared for according to the
agreement, due to some personal circumstances on my partTherefore, I have received approval to refund $back to Dr***Dr*** is aware of this and has emailed me stating he understands and holds no ill will to myself or the companyI can supple the email if neededThank you
Initial Consumer Rebuttal /* (2000, 10, 2014/04/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have discussed this matter with*** and we have agreed upon a full refundThis appears to have been a communication breakdown due to a serious personal circumstance with my representative
Consumer Response /* (3000, 16, 2014/12/23) */
After initially making contact with this company, they had agreed to give me a refund based on failure to meet contractual obligationsFollowing this agreement I have yet to receive any refund and would like to reopen this complaint

Initial Business Response /* (1000, 7, 2014/04/21) */
Contact Name and Title:[redacted] Representative
Contact Phone: [redacted]
Contact Email: [redacted]
There was a miscommunication between [redacted] and myself regarding her ad. We had created her ad up to a point but...

we were waiting for offers and promotions from[redacted]. We talked last Thursday on the phone and everything has been cleared up. Her add is on the website but the offers are pending. We should receive offers from[redacted] this week.