I didn’t want to write a review here because I’d hoped my issues would be resolved, but they haven’tMy widows were installed on August We had other windows put in with another company previously, but these are very big, very visible windows, so we decided to go the more expensive route so it would be done correctlyNeedless to say, it wasn’t Immediately we had concerns: drop clothes weren’t used so the house was full of dust from the window removal, the grille color wasn’t what we discussed during the sales process, three of my outdoor plants were trampled, our bathroom vanity was deeply scratched, as was a toilet seat that I had to replaceAll of the wood around the windows was cracked during removal, and more issues, including picking up insulation from our yard and my neighbor’s yard that wasn’t picked up But the worst of it are my two very large picture windowsThere are no bumpers on the grilles inside the windows so when you close a door or walk through the house, i
My wife and I as well as my daughter and son in law had windows and doors installed in the fall of We had installation issues at both homesThe issues were resolved at my home, but not without considerable effort on my partAlthough they sent someone back to my daughters home, they never did solve the problem with her double entry doorYou have been able to see outside ever since they put her door inHaving a technician come back did not resolve the problemThey have ignored her attempts to get them to come backThey don't return calls, they did not respond to her service requesti called them today on her behalf and asked to speak with the ownerI was told he was on vacation in FloridaThat's just peachy given that my daughter has frost running half way up the inside of her doorI asked for the next person in charge and was told she was on the phoneI left a message for her (Amy) to call me back and as of almost hours later I have still not received a call backI just called the Sales Director that sold the double door to my daughter and got voice mailleft a message stating I know he knows why I am callingI asked for him to return my call, but I'm not holding my breathI also told him I wanted him to come and look at the product he sold herWe will see how that plays out as wellBottom line: Lousy product and even worse after installation customer service They should be as aggressive with customer service as they are with selling their productI bet that once the complaint she is filling out with the Department of Agriculture and Consumer Protection goes thru the system she will get some results
My wife and I as well as my daughter and son in law had windows and doors installed in the fall of We had installation issues at both homesThe issues were resolved at my home, but not without considerable effort on my partAlthough they sent someone back to my daughters home, they never did solve the problem with her double entry doorYou have been able to see outside ever since they put her door inHaving a technician come back did not resolve the problemThey have ignored her attempts to get them to come backThey don't return calls, they did not respond to her service requesti called them today on her behalf and asked to speak with the ownerI was told he was on vacation in FloridaThat's just peachy given that my daughter has frost running half way up the inside of her doorI asked for the next person in charge and was told she was on the phoneI left a message for her (Amy) to call me back and as of almost hours later I have still not received a call backI just called the Sales Director that sold the double door to my daughter and got voice mailleft a message stating I know he knows why I am callingI asked for him to return my call, but I'm not holding my breathI also told him I wanted him to come and look at the product he sold herWe will see how that plays out as wellBottom line: Lousy product and even worse after installation customer service They should be as aggressive with customer service as they are with selling their productI bet that once the complaint she is filling out with the Department of Agriculture and Consumer Protection goes thru the system she will get some results
I didn’t want to write a review here because I’d hoped my issues would be resolved, but they haven’tMy widows were installed on August We had other windows put in with another company previously, but these are very big, very visible windows, so we decided to go the more expensive route so it would be done correctlyNeedless to say, it wasn’t
Immediately we had concerns: drop clothes weren’t used so the house was full of dust from the window removal, the grille color wasn’t what we discussed during the sales process, three of my outdoor plants were trampled, our bathroom vanity was deeply scratched, as was a toilet seat that I had to replaceAll of the wood around the windows was cracked during removal, and more issues, including picking up insulation from our yard and my neighbor’s yard that wasn’t picked up
But the worst of it are my two very large picture windowsThere are no bumpers on the grilles inside the windows so when you close a door or walk through the house, i
I didn’t want to write a review here because I’d hoped my issues would be resolved, but they haven’tMy widows were installed on August We had other windows put in with another company previously, but these are very big, very visible windows, so we decided to go the more expensive route so it would be done correctlyNeedless to say, it wasn’t
Immediately we had concerns: drop clothes weren’t used so the house was full of dust from the window removal, the grille color wasn’t what we discussed during the sales process, three of my outdoor plants were trampled, our bathroom vanity was deeply scratched, as was a toilet seat that I had to replaceAll of the wood around the windows was cracked during removal, and more issues, including picking up insulation from our yard and my neighbor’s yard that wasn’t picked up
But the worst of it are my two very large picture windowsThere are no bumpers on the grilles inside the windows so when you close a door or walk through the house, i
I didn’t want to write a review here because I’d hoped my issues would be resolved, but they haven’tMy widows were installed on August We had other windows put in with another company previously, but these are very big, very visible windows, so we decided to go the more expensive route so it would be done correctlyNeedless to say, it wasn’t Immediately we had concerns: drop clothes weren’t used so the house was full of dust from the window removal, the grille color wasn’t what we discussed during the sales process, three of my outdoor plants were trampled, our bathroom vanity was deeply scratched, as was a toilet seat that I had to replaceAll of the wood around the windows was cracked during removal, and more issues, including picking up insulation from our yard and my neighbor’s yard that wasn’t picked up But the worst of it are my two very large picture windowsThere are no bumpers on the grilles inside the windows so when you close a door or walk through the house, i
My wife and I as well as my daughter and son in law had windows and doors installed in the fall of We had installation issues at both homesThe issues were resolved at my home, but not without considerable effort on my partAlthough they sent someone back to my daughters home, they never did solve the problem with her double entry doorYou have been able to see outside ever since they put her door inHaving a technician come back did not resolve the problemThey have ignored her attempts to get them to come backThey don't return calls, they did not respond to her service requesti called them today on her behalf and asked to speak with the ownerI was told he was on vacation in FloridaThat's just peachy given that my daughter has frost running half way up the inside of her doorI asked for the next person in charge and was told she was on the phoneI left a message for her (Amy) to call me back and as of almost hours later I have still not received a call backI just called the Sales Director that sold the double door to my daughter and got voice mailleft a message stating I know he knows why I am callingI asked for him to return my call, but I'm not holding my breathI also told him I wanted him to come and look at the product he sold herWe will see how that plays out as wellBottom line: Lousy product and even worse after installation customer service They should be as aggressive with customer service as they are with selling their productI bet that once the complaint she is filling out with the Department of Agriculture and Consumer Protection goes thru the system she will get some results
My wife and I as well as my daughter and son in law had windows and doors installed in the fall of We had installation issues at both homesThe issues were resolved at my home, but not without considerable effort on my partAlthough they sent someone back to my daughters home, they never did solve the problem with her double entry doorYou have been able to see outside ever since they put her door inHaving a technician come back did not resolve the problemThey have ignored her attempts to get them to come backThey don't return calls, they did not respond to her service requesti called them today on her behalf and asked to speak with the ownerI was told he was on vacation in FloridaThat's just peachy given that my daughter has frost running half way up the inside of her doorI asked for the next person in charge and was told she was on the phoneI left a message for her (Amy) to call me back and as of almost hours later I have still not received a call backI just called the Sales Director that sold the double door to my daughter and got voice mailleft a message stating I know he knows why I am callingI asked for him to return my call, but I'm not holding my breathI also told him I wanted him to come and look at the product he sold herWe will see how that plays out as wellBottom line: Lousy product and even worse after installation customer service They should be as aggressive with customer service as they are with selling their productI bet that once the complaint she is filling out with the Department of Agriculture and Consumer Protection goes thru the system she will get some results
I didn’t want to write a review here because I’d hoped my issues would be resolved, but they haven’tMy widows were installed on August We had other windows put in with another company previously, but these are very big, very visible windows, so we decided to go the more expensive route so it would be done correctlyNeedless to say, it wasn’t
Immediately we had concerns: drop clothes weren’t used so the house was full of dust from the window removal, the grille color wasn’t what we discussed during the sales process, three of my outdoor plants were trampled, our bathroom vanity was deeply scratched, as was a toilet seat that I had to replaceAll of the wood around the windows was cracked during removal, and more issues, including picking up insulation from our yard and my neighbor’s yard that wasn’t picked up
But the worst of it are my two very large picture windowsThere are no bumpers on the grilles inside the windows so when you close a door or walk through the house, i
I didn’t want to write a review here because I’d hoped my issues would be resolved, but they haven’tMy widows were installed on August We had other windows put in with another company previously, but these are very big, very visible windows, so we decided to go the more expensive route so it would be done correctlyNeedless to say, it wasn’t
Immediately we had concerns: drop clothes weren’t used so the house was full of dust from the window removal, the grille color wasn’t what we discussed during the sales process, three of my outdoor plants were trampled, our bathroom vanity was deeply scratched, as was a toilet seat that I had to replaceAll of the wood around the windows was cracked during removal, and more issues, including picking up insulation from our yard and my neighbor’s yard that wasn’t picked up
But the worst of it are my two very large picture windowsThere are no bumpers on the grilles inside the windows so when you close a door or walk through the house, i