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Expo Home Design Center Inc.

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Expo Home Design Center Inc. Reviews (1)

Review: On May *, 2013 my husband and I put a deposit down on carpet to be ordered from Expo Home Design Center Inc. We were told the carpet Style 3073 Color 05 Seashell would be ordered and in for pick up on or around June *, 2013. My credit card was charged the $500.00 deposit on May *,2013 for which it was posted to my account May *, 2013. We had called them and were told that it would not be in until June **, 2013. We proceed to go to the store on June **, 2013 and were told that the manufacturer was attempting to call us. We were told one attempt was made on June [redacted] to contact us at 9:30 am. No further calls, where made to either contact number on our oder form/contract. While in the store I was put on the phone with the manufacturer of the carpet and told it was discontinued. There were no other carpets to my liking. I was told the boss of the store would be back July *, 2013 and I would receive my $500 deposit credited to my account. On July *, 2013 I was told that the manager would not be in until July **, 2013. On July **, 2013 I was told the manager would return July **, 2013. I went in the store today July [redacted] and was told he wouldn't be in until tomorrow. I am getting fed up with trying to receive my deposit. It is an electronic transaction for which my money is being held hostage and I have been given nothing but a run-around.Desired Settlement: All we are looking for is our deposit to be credited back to the credit card it was debited from.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: FLOORING RETAIL, CARPET & RUG DEALERS-NEW, CONTRACTORS- FLOORING

Address: 97-22 Rockaway Boulevard, Ozone Park, New York, United States, 11417

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