March 17, Revdex.com N Wabash, SteChicago, IL 60611-RE: Complaint [redacted] [redacted] Gross Point Road Morton Grove, IL We received Ms***’s rejection to our solution to the problem with her carpetIn review of this complaint process we feel we have addressed your concerns · 2/26/-Contacted by Revdex.com as to Ms***’s complaint about her month old carpet· 2/29/- We responded in detail to her concerns Apologized for misunderstanding and the way the claim process worked with the time frame Advised of conditions found with the [redacted] & advised solutions · 3/1/- Ms [redacted] rejected our explanationShe advised Exposition that she did not trust we would not return a new carpet · 3/7/- We responded with a reasonable solution that we hoped would solve her issuesAdvised manufacturer was replacing the material Offered cleaning & maintenance instructions Advised how to address the raw ends Advised Exposition would return the new [redacted] in the original wrapping to her or a new dealer · 3/10/- We did not receive a response to our solution and called/emailed the Revdex.com to communicate with Ms [redacted] Exposition was waiting for her acceptance· 3/16/– Ms [redacted] rejected our response after hearing from the Revdex.com· 3/16/– Since all of our responses have been rejected we suggest the following: The new rug arrived at Exposition and is still wrapped as delivered to us from the manufacturer Since Ms [redacted] expressed distrust that Exposition would not return the new [redacted] we are not offering binding at our storeThe material will be held for months for Ms [redacted] to advised Exposition of the Dealer or her home for the delivery in the original wrapping Exposition will pay the new Dealer for delivery, but not the bindingWe appreciate all the effort that Revdex.com has put forth in trying to solve this complaintExposition has apologized, obtained new material larger than what was purchased and paid for pick up and delivery of the new productWe have addressed Ms***'s original complaint and are waiting for a date for delivery of the new carpetThank you, [redacted] [redacted] Gross Point Road Morton Grove, IL We received Ms***’s rejection to our solution to the problem with her carpetIn review of this complaint process we feel we have addressed your concerns · 2/26/-Contacted by Revdex.com as to Ms***’s complaint about her month old carpet· 2/29/- We responded in detail to her concerns Apologized for misunderstanding and the way the claim process worked with the time frame Advised of conditions found with the [redacted] & advised solutions · 3/1/- Ms [redacted] rejected our explanationShe advised Exposition that she did not trust we would not return a new carpet · 3/7/- We responded with a reasonable solution that we hoped would solve her issuesAdvised manufacturer was replacing the material Offered cleaning & maintenance instructions Advised how to address the raw ends Advised Exposition would return the new [redacted] in the original wrapping to her or a new dealer · 3/10/- We did not receive a response to our solution and called/emailed the Revdex.com to communicate with Ms [redacted] Exposition was waiting for her acceptance· 3/16/– Ms [redacted] rejected our response after hearing from the Revdex.com· 3/16/– Since all of our responses have been rejected we suggest the following: The new rug arrived at Exposition and is still wrapped as delivered to us from the manufacturerSince Ms [redacted] expressed distrust that Exposition would not return the new [redacted] we are not offering binding at our storeThe material will be held for months for Ms [redacted] to advised Exposition of the Dealer or her home for the delivery in the original wrapping Exposition will pay the new Dealer for delivery, but not the bindingWe appreciate all the effort that Revdex.com has put forth in trying to solve this complaint
March 17, Revdex.com N Wabash, SteChicago, IL 60611-RE: Complaint [redacted] [redacted] Gross Point Road Morton Grove, IL We received Ms***’s rejection to our solution to the problem with her carpetIn review of this complaint process we feel we have addressed your concerns · 2/26/-Contacted by Revdex.com as to Ms***’s complaint about her month old carpet· 2/29/- We responded in detail to her concerns Apologized for misunderstanding and the way the claim process worked with the time frame Advised of conditions found with the [redacted] & advised solutions · 3/1/- Ms [redacted] rejected our explanationShe advised Exposition that she did not trust we would not return a new carpet · 3/7/- We responded with a reasonable solution that we hoped would solve her issuesAdvised manufacturer was replacing the material Offered cleaning & maintenance instructions Advised how to address the raw ends Advised Exposition would return the new [redacted] in the original wrapping to her or a new dealer · 3/10/- We did not receive a response to our solution and called/emailed the Revdex.com to communicate with Ms [redacted] Exposition was waiting for her acceptance· 3/16/– Ms [redacted] rejected our response after hearing from the Revdex.com· 3/16/– Since all of our responses have been rejected we suggest the following: The new rug arrived at Exposition and is still wrapped as delivered to us from the manufacturer Since Ms [redacted] expressed distrust that Exposition would not return the new [redacted] we are not offering binding at our storeThe material will be held for months for Ms [redacted] to advised Exposition of the Dealer or her home for the delivery in the original wrapping Exposition will pay the new Dealer for delivery, but not the bindingWe appreciate all the effort that Revdex.com has put forth in trying to solve this complaintExposition has apologized, obtained new material larger than what was purchased and paid for pick up and delivery of the new productWe have addressed Ms***'s original complaint and are waiting for a date for delivery of the new carpetThank you, [redacted] [redacted] Gross Point Road Morton Grove, IL We received Ms***’s rejection to our solution to the problem with her carpetIn review of this complaint process we feel we have addressed your concerns · 2/26/-Contacted by Revdex.com as to Ms***’s complaint about her month old carpet· 2/29/- We responded in detail to her concerns Apologized for misunderstanding and the way the claim process worked with the time frame Advised of conditions found with the [redacted] & advised solutions · 3/1/- Ms [redacted] rejected our explanationShe advised Exposition that she did not trust we would not return a new carpet · 3/7/- We responded with a reasonable solution that we hoped would solve her issuesAdvised manufacturer was replacing the material Offered cleaning & maintenance instructions Advised how to address the raw ends Advised Exposition would return the new [redacted] in the original wrapping to her or a new dealer · 3/10/- We did not receive a response to our solution and called/emailed the Revdex.com to communicate with Ms [redacted] Exposition was waiting for her acceptance· 3/16/– Ms [redacted] rejected our response after hearing from the Revdex.com· 3/16/– Since all of our responses have been rejected we suggest the following: The new rug arrived at Exposition and is still wrapped as delivered to us from the manufacturerSince Ms [redacted] expressed distrust that Exposition would not return the new [redacted] we are not offering binding at our storeThe material will be held for months for Ms [redacted] to advised Exposition of the Dealer or her home for the delivery in the original wrapping Exposition will pay the new Dealer for delivery, but not the bindingWe appreciate all the effort that Revdex.com has put forth in trying to solve this complaint