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Expresito Carga

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Expresito Carga Reviews (2)

Review: We use expresito carga to send items to Ecuador. My cousin sent me a package on August **, 2013. Her name is [redacted]. The agency's name is [redacted] located at [redacted], telephone # ###-###-####. They are an agency that works with Expresito Carga. The package was worth $210 but it was lost. My cousin and I have been trying to resolve this issue with no success. I'm currently in Ecuador and I needed some items, so my cousin sent me the package among other packages. The company estates that this has never happened to them, so their policy only recognizes $50 back to the customer. The package was declared to customs for a value of $210. The company's papers that were giving to my cousin do not estate that only $50 is what's covered. We paid $24 for the package to be delivered, therefore they only want to pay us $26 for the items in the package. I spoke to [redacted] who is a representative of Expresito Carga here in Ecuador and she said that the representative in Brooklyn is suppose to explain about the insurance coverage in case of lost but she never did. Also, she says that $50 is what the company is allowed to returned but the bill doesn't show anywhere the price of the policy but it does say that the value declared was $210. We need your help. They lost a package and they should be responsible for it and if their policy states a price for lost packages it should be clear to the customer how much it is in writing.Desired Settlement: We would like for them to refund us the value of the package which are new clothes that were sent to me for a value of $210. Also, they need to return the value of the delivery which is $24. Thank you.

Business

Response:

EXPRESITO CARGA

New York, November **, 2013

To whom it may concern,

This is in response to letter received on Nov **, 2013 regarding a complain ID # [redacted]. The client [redacted], the shipper, did sent a package to Ecuador to [redacted] through our agent [redacted]. Unfortunately the package was lost and [redacted] was informed about it at that time. The package which content was declared to worth $ 210.00 for Ecuadorian customs only, was not insured as you can see in the Invoice attached. The country of Ecuador allows to send packages up to $400 of value to be free of duties. So the declared value was for Customs purposes only not insurance purposes. Every client has the option to insure their packages when known that its content is of high value.

Since the shipper did not insured her package, our insurance policy recognizes $50.00 when an 8 pounds package is lost. Expresito Carga is also willing to offer the client a shipment of an 8 pounds package free of cost.

Expresito Carga, a company with more than 20 years on the shipping business, also has information about its insurance policy posted on its website [redacted] . We have attached part of this section to prove the stated. Here it is the direct link to the section: [redacted]

In addition to this, we have also attached a letter sent to the client along with a check of $50.00 that represents the payment of the insurance.

Any questions please feel free to contact its President, [redacted] at ###-###-####

Thanks for your comprehension,

Sincerely,

President

Business

Response:

THE Revdex.com SERVING METROPOLITAN NY

ID # [redacted]

To whom it may concern,

This is in response to letter received on Nov **, 2013 regarding a complain ID # [redacted]. Expresito Carga accepts to credit the client the amount of $ 234.00 which is equivalent to the shipment of 9 packages to Ecuador and is basically what the client is requesting. As the client mentions on her response, she has used our service for many years and this is the first inconvenience se has with Expresito Carga, please take this into account.

Hope to hear from our client very soon,

Any questions please feel free to contact Expresito Carga’s president, [redacted] at ###-###-####

Thanks for your comprehension,

Sincerely,

President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Please let me know how to proceed from here. Thanks.

Sincerely,

Review: This company has accepted packages that were bought with stolen credit card.They received the package, told us they would return the package of which they said was in their warehouse, we have sent emails and made numerous phone calls, they are not responding.we have filed a complaint with the FBI Fraud department.Desired Settlement: We would like to have our products shipped back.

Business

Response:

To whom it may concern,

[redacted] is a 20 year shipping business that accepts cargo from different carriers to be delivered to more than 10 countries from costumers of different parts of the world. We have our main address of operation at [redacted]

In this case an Unknown costumer ( does not have an account with us) bought from Reliability Direct Inc., and shipped to our office in Union City, NJ even thought they had no authorization to deliver such cargo there. Reliability Direct Inc., is not a costumer of [redacted] and never called us to request authorization for this delivery. [redacted] did not made that purchase.

On the other side; [redacted] from Reliability Direct accepted the purchase and approved the transaction meaning that he did not follow any security process to validate their customer information; he just let the transaction go through with a stolen credit card?, that is not [redacted] Carga’ fault. Reliability Direct Inc, should have a credit card verification process first before shipping the orders. They failed to do this since the Billing information, the person placing the order and the shipping address are completely different in this case.

After receiving the box and transported it to our main office, a man named [redacted] contacted us and claimed this box but we first have to validate his identity so asked for identification and proof of payment for said purchase in order to ship it overseas. As you can see we have to verify first that the purchase belongs to “that” client and since the client was not able to provide that information, we left the box on Hold. This is when Reliability Direct Inc., contacted us and inform that the purchase was fraudulent. We ask for a written notification from them in order to return the box and a prepaid label as well. Days later, on Dec **, they responded saying that [redacted] is involved in fraudulent activity and pretended that we return the Box at our own expense. Is this fair? We found the problem and put the boxes on hold, we could’ve had just sent the box then and now they would have lost the package.

We are willing to return the box with the proper documentation from them. We need proof that they informed the costumer and they reported this case to the police/ FBI / the stolen credit card merchant as well as the removal of this complaint and the prepaid label to return the box.

[redacted] has nothing to do about this fraudulent activity,

Thanks for your comprehension,

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

They never asked for a shipping label, we would have sent it right away.

They do not respond to phone calls, or emails.

We are an internet based company and do have credit card checks in place, this order was done by a women not a man.

Sincerely,

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Address: 3100 North West. 72 Ave. Suite 128, Miami, Florida, United States, 33122

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