Express Auto Service

I can't speak for other's experiences, but I will speak for mine I have an ' [redacted] with 150,miles and one night on my way home there was a large vibrating noise followed by loss of power I got out, looked under the vehicle, and noticed the drive shaft was split in two It was dark, so I couldn't see all of the damage, but took a photo anyways I rolled to a stop and called [redacted] who connected me with a local tow company and recommended a different garage to have it sent to The tow truck driver called, and as it was 9:at night, he said the place was locked up and couldn't drop it off there in good faith...but he knew a good shop that he recommends...Express Auto After reading the reviews the following morning, this sent up a red flag, as this has happened to other [redacted] members The following day, a Sunday, the owner called me in response to my voice mail and asked details regarding my truck I listened and amicably so, he said they would take a look at it and give me a callHe was more than nice on the phone, but never once said there was a $charge The following day I received a quote (make sure you get it in writing via fax - it will be very general and won't spell out the hidden costs) for a drive shaft replacement, U-joints, and labor totaling ~ $2, Knowing that dealerships are traditionally high for repairs, but are at least guaranteed, I asked for a quote from [redacted] ...(miles away) Quote for the same repair was $1320.00-confirmation that Express was attempting to screw meThe quote from Express was $higher for the drive shaft ($with the dealership miles away -so shipping shouldn't cost that), U-joints at approximately $400.00, and $for labor (for hrs labor which I had several mechanics quote the job as taking that long) The funny thing is that when ordering the drive shaft from [redacted] , the U-joints are part of the $cost To make a long story short, I found a great local mechanic who picked the truck up from Express, towed it to his garage, replaced all U-joints (cause of the actual problem), balanced the drive shaft, and dropped it off at my house for under $600.00! What really upsets me is that when I went to Express, I saw the waiting rooms filled with the elderly, and while I know they aren't all technologically non-savvy, I feel that Express takes advantage of those who are unable to research for better dealsFurthermore, they are taking advantage of people under the guise that their qualifications speak for themselves The car wash, oil change, and spa service may all be great, but I caution you all to do some research before you have them do any major repairs to your vehicle This tells me that many of those reviews on [redacted] and other sites were either from superior service long ago, or planted there by friends/family of those that work there

I can't speak for other's experiences, but I will speak for mine. I have an '06 [redacted] with 150,000 miles and one night on my way home there was a large vibrating noise followed by loss of power. I got out, looked under the vehicle, and noticed the drive shaft was split in two. It was dark, so I couldn't see all of the damage, but took a photo anyways. I rolled to a stop and called [redacted] who connected me with a local tow company and recommended a different garage to have it sent to. The tow truck driver called, and as it was 9:15 at night, he said the place was locked up and couldn't drop it off there in good faith...but he knew a good shop that he recommends...Express Auto. After reading the reviews the following morning, this sent up a red flag, as this has happened to other [redacted] members. The following day, a Sunday, the owner called me in response to my voice mail and asked details regarding my truck. I listened and amicably so, he said they would take a look at it and give me a call. He was more than nice on the phone, but never once said there was a $50.00 charge. The following day I received a quote (make sure you get it in writing via fax - it will be very general and won't spell out the hidden costs) for a drive shaft replacement, 3 U-joints, and labor totaling ~ $2,300.00. Knowing that dealerships are traditionally high for repairs, but are at least guaranteed, I asked for a quote from [redacted]...(.5 miles away). Quote for the same repair was $1320.00-confirmation that Express was attempting to screw me. The quote from Express was $165.00 higher for the drive shaft ($1365.00 with the dealership .5 miles away -so shipping shouldn't cost that), 3 U-joints at approximately $400.00, and $450.00 for labor (for 1.5 hrs labor which I had several mechanics quote the job as taking that long). The funny thing is that when ordering the drive shaft from [redacted], the U-joints are part of the $1200.00 cost. To make a long story short, I found a great local mechanic who picked the truck up from Express, towed it to his garage, replaced all 3 U-joints (cause of the actual problem), balanced the drive shaft, and dropped it off at my house for under $600.00! What really upsets me is that when I went to Express, I saw the waiting rooms filled with the elderly, and while I know they aren't all technologically non-savvy, I feel that Express takes advantage of those who are unable to research for better deals. Furthermore, they are taking advantage of people under the guise that their qualifications speak for themselves. The car wash, oil change, and spa service may all be great, but I caution you all to do some research before you have them do any major repairs to your vehicle. This tells me that many of those reviews on [redacted] and other sites were either from superior service long ago, or planted there by friends/family of those that work there.

I can't speak for other's experiences, but I will speak for mine. I have an '06 [redacted] with 150,000 miles and one night on my way home there was a large vibrating noise followed by loss of power. I got out, looked under the vehicle, and noticed the drive shaft was split in two. It was dark, so I couldn't see all of the damage, but took a photo anyways. I rolled to a stop and called [redacted] who connected me with a local tow company and recommended a different garage to have it sent to. The tow truck driver called, and as it was 9:15 at night, he said the place was locked up and couldn't drop it off there in good faith...but he knew a good shop that he recommends...Express Auto. After reading the reviews the following morning, this sent up a red flag, as this has happened to other [redacted] members. The following day, a Sunday, the owner called me in response to my voice mail and asked details regarding my truck. I listened and amicably so, he said they would take a look at it and give me a call. He was more than nice on the phone, but never once said there was a $50.00 charge. The following day I received a quote (make sure you get it in writing via fax - it will be very general and won't spell out the hidden costs) for a drive shaft replacement, 3 U-joints, and labor totaling ~ $2,300.00. Knowing that dealerships are traditionally high for repairs, but are at least guaranteed, I asked for a quote from [redacted]...(.5 miles away). Quote for the same repair was $1320.00-confirmation that Express was attempting to screw me. The quote from Express was $165.00 higher for the drive shaft ($1365.00 with the dealership .5 miles away -so shipping shouldn't cost that), 3 U-joints at approximately $400.00, and $450.00 for labor (for 1.5 hrs labor which I had several mechanics quote the job as taking that long). The funny thing is that when ordering the drive shaft from [redacted], the U-joints are part of the $1200.00 cost. To make a long story short, I found a great local mechanic who picked the truck up from Express, towed it to his garage, replaced all 3 U-joints (cause of the actual problem), balanced the drive shaft, and dropped it off at my house for under $600.00! What really upsets me is that when I went to Express, I saw the waiting rooms filled with the elderly, and while I know they aren't all technologically non-savvy, I feel that Express takes advantage of those who are unable to research for better deals. Furthermore, they are taking advantage of people under the guise that their qualifications speak for themselves. The car wash, oil change, and spa service may all be great, but I caution you all to do some research before you have them do any major repairs to your vehicle. This tells me that many of those reviews on [redacted] and other sites were either from superior service long ago, or planted there by friends/family of those that work there.