Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ We remodeled two bathrooms, not one, for this customerThis customer had Express custom order over worth the tile for their project only to decide after the tile arrived that they did not like their color choice and wanted new tileTo date they refuse to pay for the original tile, which is non-returnableAfter 100% completion of the first bathroom, we began the second bathroomMidway through the project, the customer had a death in the family and had to leave townThe customer told us they would notify us when they returnedExpress made it clear that the work could be completed while they were away, but if the job was stopped, we would have to move on to other jobsWhen they returned, we would have to enter them back into the schedule, which is currently 6-weeks outThe customer agreed and left townUpon their return, we did get back into their house within weeks, not weeks and completed the bathroom except for the custom, frameless glass enclosureCustomer was well aware that the glass enclosure could not be measured until the bath was complete and would take at least two weeks to fabricate and installThe custom door was installed and worked perfectlyCustomer did call complaining of a leakWe found noneAfter pointed the shower head directly at the door for minutes, we were able to get approximately tablespoon of water to pass, well within tolerance for any shower doorThe shower sill was well withing tolerance, however customer insisted the sill be raised 1/16" of an inchAlthough there was no failure, we raised the sill in a final attempt to appease the customerThe customer had used the shower for over weeks with no negligible water leak anywhereAfter doing everything the customer asked for, no matter how unreasonable, customer refused to make final paymentFinally, customer reluctantly paid final balance, but has not paid for their additional tile or extrasHowever, we are closing the project and moving on Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) On June Express repaired the leakThe job is done and we paid in full
Contracted to have bath remodel.Only reason we hired this company was because owner said job would take days,even put it in contract.Job was to begin nov and complete nov.They called and changed start date by a week because they were short handed.They began work 22nov did demo then returned to put in tub and shower pain because second payment was due after that.During the next weeks a drywall sub came one day and a tiler another.Several days they scheduled work only to call and cancel.They would call in the evening saying workers would be there in the morning,when no one would show either I would have to call and be given an excuse "I'm sorry,I was just going to call our man has another job or he has stomach flu " They expect you to accept their problems while they leave your house torn up.This company is over priced and very undependable.I will definately spread the word around my community
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ There is a billing and collection issue with this jobThe job was estimated at weeks for completionJust after signing the contract, the customer called and asked to hold the cabinetry order until demolition began as they may have wanted to move their toiletWe agreed as a courtesy, but explained that custom cabinets take 6-weeks to manufacture, possible longer on account of the holidays; therefore the job would take a minimum of weeks to complete as we couldn't make counters, mirrors etc without cabinetryThe customer agreed to this and had us proceedThe bathroom went smoothly and was completed in the weeks except the cabinetryCustomer had a functioning toilet, shower, tub and closet including paint! Once the cabinets arrived, they were installed withing hours and tops were templated immediately! The very next day, the customer contacted Express, asking for a meeting with the owner and to "hold" the topsAt that meeting, the homeowners wife wanted the custom closet shelves removed and rearranged as she did not like the shelves located where she instructed the installer to install themIn addition to all new material and labor, the closet walls would need to be patched and repaintedFurther, the customers wife said she no longer liked the cabinet configuration she ordered and wanted all the cabinets modified and wanted another vanity cabinetIn an effort to appease the customer, we went ahead and did all these things, but again, told the customers wife that these changes would take another 6-weeks for cabinets, and without cabinetry, we could not make counters mirrors etcShe said she would wait, she wanted what she wanted! So we reluctantly ordered MORE cabinets and modified her cabinetsAgain, as soon as the cabinetry came in, it was installed withing hoursTops were measured immediatelyWhen told that the custom counter top would require a seam, customers wife said she would not accept a seam under any circumstancesThe top was 5'x 5'Again, to appease customer, we were able to procure an over sized slab of granite and made the top to her requestAs soon as the top was installed, the custom mirrors were measuredfabricated and installedUpon installation, we were able to connect the sinks, faucets and outlets in the custom mirrorWe repainted the room at customers requestCustomer now owes Express a substantial sum of money as well as several thousand dollars for all the extra work requestedNow that every whim has been satisfied, customer states they don't like one of the doors on the extra cabinet they ordered and refuses to pay what is owed ExpressSince we have taken care of every unrealistic request of the customer, we are expecting to be paid in full Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) A job completion problem has transpired with this job and nothing more! We have already paid 93% of the remodeling costs as of December 1, and delivered payments on timeThe last 7% payment is due upon completion of the job which has yet to materialize as of June 4, Work specified by our complaint was completed on May 29th and June 1st of this year except for the damaged cabinet doors, which Express Cabinetry employees damaged, to be installed in order for the job to be completedThe remaining check will be issued at that timeAccording to the business reply from Express Cabinetry, we have very different responses to our points of concerns and have had dissimilar conversations that ensued over these past monthsTo fully recap our differences from Expresses Cabinetry business response, we feel we need to write a detailed clarification of our problem below: On October 10, 2014, we contracted Express Cabinetry to remodel a master bathroom and clothes closetDuring our appointment on Oct10th, we discussed the possibility of moving the toiletIt was decided at that time, to wait until demolition was completed to determine if the toilet would be movedThe contract was signed and I wrote a check for 40% of the cost of the remodelDemolition was started on November 17, Once demolition was completed, I called Express Cabinetry, as was agreed upon, and the owner and I both decided the measurement from the toilet to the shower did not allow for the toilet to be movedWorkers would proceed with the remodelThere was no conversation at this time about a longer time frame for the bathroom remodeling to be completed, only that the toilet would not be movedAfter work began and the tub was installed, on November 20, 2014, a second check was written for 20.6% cost of the remodelTimely and good workmanship continued with a 3rd check for 20.6% cost of the remodel being written on December 1st after the shower pan was installedAfter another week we had a functioning toilet, shower and tub however we were without sinks, without water hofor the sinks, without countertops and without mirrors which are all needed for daily groomingThe bathroom could not be used properlyCabinetry was installed in late December and we noted the smaller cabinet was not flush against the wall and the cabinet's actual depth resulted in the inability to clean the bathtub, which was unacceptableWe called Express Cabinetry, asked for a meeting with the owner because of a few problems and placed a hold on the measurement for the countertopThe owner came to our home and first looked at the clothes closetOnce clothes were hung on each shelving/rod, there was no walkwayMy wife walked into the closet with clothes covering both of her shoulders and said, "This is not working, what can we do about this?" The owner willingly said the shelving/rods could easily be moved onto the back and side wall, thus having a tiered system in the closet, one being higher and the other shelving/rod lowerWe thought this was a good solution and agreedOur first point of concern was resolved and not discussed any furtherWe walked into the bathroom and my wife explained the small cabinet's depth and not being flush to the wall prevented the bathtub from being cleaned properlyIf the depth of the cabinet was less and then the cabinet also was attached flushed to the wall, all corners of the bathtub could be reached for proper cleaningThe owner willingly told us he could exchange the cabinet for a different sized one measuring less in depth and it also would be flush against the wallHe also clarified this would be a delay of the job, not in his control, as it would take to weeks for a new cabinet to come into the shopWe were to let him know what we wanted him to doWe ended our meeting positively and casually with the owner telling us 'stories' about an employee and we said we would call him later that day after we discussed our optionsWe called the owner that same day and told him to please order the smaller cabinet to ensure the tub could be cleaned properlyWe fully understood it would take 6-weeks before the cabinet would be delivered and Express Cabinetry would proceed from thereOur second point of concern was resolved, a smaller cabinet would be ordered, and nothing else was discussedBy mid-March the smaller cabinet was installed resulting in the bathtub being able to be cleanedIt took another two weeks for the granite countertop to be measured and cut with an installation date of April 3, When the installer attempted to install the seamless countertop, the sink hole had been cut in the wrong location and it was the wrong stoneThe installers left after making a telephone call and telling us the owner would be contactedOn April 4th, we went to Express Cabinetry, without and appointment, and asked to speak with the ownerWe expressed communication had sorely been lacking throughout this entire job on their part and we demanded our bathroom be completedThe owner knew nothing of the preceding days difficulties as it was only 10:in the morning and he was surprisedThe owner immediately contacted the granite company and assigned a newly hired project manager to our jobWe leftOn April 6th, the project manager along with two employees from Express Cabinetry removed the granite countertop and nicked of the cabinet doors while removing the countertopThe project manager immediately said Express Cabinetry would order new doors and replace the damaged doorsExpress Cabinetry workers leftA call was then made to us the next day from the project manager asking us if we would accept a countertop with a seam because it could be installed immediatelySince the first countertop was seamless, we knew it could be cut that wayWe declined and saw no reason to settle for an inferior productAgain we waited without the proper use of the bathroomThe 2nd countertop was delivered and installed on April 24thIt was the correct stone and the placement of the sink hole was accurateSince there still were no sinks, no water hook-ups to the sinks, and no mirrors, the bathroom still could not be used properlyIt took another weeks for mirrors to be measured and installedThe project manager informed us he would complete a final punch listWe informed him a master punch list had been completed on different occasions and he could refer to that listHe wanted to complete the list himself so he came and made a 3rd punch listOn May 8th, we were informed Express Cabinetry owner was still working on a date to complete the punch list as he assigns all jobsOne week later we were told Express Cabinetry's owner was trying to get to our house by May 21st to complete the remodeling jobThat date came and went without communication from anyone at Express CabinetryWe called Express Cabinetry on May 22nd with no return call from themOn Tuesday, May 26, Express Cabinetry office personnel called us and we were informed a worker would be at our house between the hours of 8-on Thursday May 28thAt 1:on May 28th, I called Express Cabinetry and office personnel didn't have any information about our completionAt 3:on the May 28th, the project manager called asking us how the job was goingWe in turn told him nobody was here and no work had been completedIt was at that time we decided to file a complaint with Revdex.com in hopes of getting help with completing this jobOn Friday May 29th, an Express Cabinetry employee came and completed all work from the punch list except hanging the toilet holder and hanging doors that were damaged by Express Cabinetry employeesWe finally had a working bathroom with water hoto the sinks on Friday May 29th! On Monday, June 1st, the toilet holder was installed but the cabinet doors were not in yet so they couldn't be hungFinal payment was asked for from the project manager and we declined to give our final 7% payment until the replacement cabinet doors were hungAll Express Cabinetry employees who physically worked on our remodel along with the newly hired project manager were competent, courteous, diligent, hard working and thorough! Communication from Express Cabinetry and timely scheduling, before and after the agreed upon changes, were extremely problematic with our jobWhen new cabinet doors are replaced and hung the job will be completedAt that time we will make our final 7% payment to Express Cabinetry Final Business Response / [redacted] (4000, 9, 2015/06/08) */ A job completion problem is completely wrongIt is merely a symptom of a homeowner who has products custom built and installed, then changes their mind and expects those changes to be done for no additional chargeWe prepare multiple documents and renderings for each customerThose documents and renderings are gone over in detail with each client prior to any contract being signed or materials being orderedThis customer signed off on each and every detail prior to going to contractOne week after signing, the customer asked Express to "hold off" on the cabinetry, thereby creating the first week delay! The cabinetry was installed for weeks before the customer decided they no longer liked the cabinet layout that THEY chose, and had Express modify the cabinets that they had ordered and Express purchase more cabinetry for themThe CUSTOMER showed Express implicitly where to install their custom closet shelvingWeeks later the customer decided THEY were unhappy with THEIR decision and had Express remove and replace the shelves as well as patch the walls and repaintThe customers second change in cabinetry created another week delay, just for cabinetry, let alone being able to make custom tops and mirrors after the replacement cabinetry arrivedExpress offers very low prices on our granite remnants for bathroomsIf customers desire this, they have to pick something we currently ownThis customer demanded no seamsThis was NEVER part of their agreement, however, to appease the customer and bring closure to the job, Express procured a full slab of stone, simply to try to fulfill yet another unrealistic demandThis is simply a case of a customer having custom pieces made to their specification, then not taking ANY responsibility for THEIR errors and having Express continually make more cabinetry, counters, additional painting and shelves and a ridiculous number of trips to the jobNO manufacturer would continue to make custom pieces, as well as additional installation and removal of those pieces at NO CHARGE! However, in years we've never not finished a job, even if the customer is difficult, unrealistic or refuses to take responsibility for their mistakes and we have finished this job as wellFortunately, we have hundreds, if not thousands of satisfied customers who work with our design team to get the kitchens and bathrooms exactly they way they want them, installed on time and on budget
A very reliable company Pleasure to do business with Sam was a very knowledgeable individual and a good worker
Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ We remodeled two bathrooms, not one, for this customerThis customer had Express custom order over worth the tile for their project only to decide after the tile arrived that they did not like their color choice and wanted new tileTo date they refuse to pay for the original tile, which is non-returnableAfter 100% completion of the first bathroom, we began the second bathroomMidway through the project, the customer had a death in the family and had to leave townThe customer told us they would notify us when they returnedExpress made it clear that the work could be completed while they were away, but if the job was stopped, we would have to move on to other jobsWhen they returned, we would have to enter them back into the schedule, which is currently 6-weeks outThe customer agreed and left townUpon their return, we did get back into their house within weeks, not weeks and completed the bathroom except for the custom, frameless glass enclosureCustomer was well aware that the glass enclosure could not be measured until the bath was complete and would take at least two weeks to fabricate and installThe custom door was installed and worked perfectlyCustomer did call complaining of a leakWe found noneAfter pointed the shower head directly at the door for minutes, we were able to get approximately tablespoon of water to pass, well within tolerance for any shower doorThe shower sill was well withing tolerance, however customer insisted the sill be raised 1/16" of an inchAlthough there was no failure, we raised the sill in a final attempt to appease the customerThe customer had used the shower for over weeks with no negligible water leak anywhereAfter doing everything the customer asked for, no matter how unreasonable, customer refused to make final paymentFinally, customer reluctantly paid final balance, but has not paid for their additional tile or extrasHowever, we are closing the project and moving on Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) On June Express repaired the leakThe job is done and we paid in full
Contracted to have bath remodel.Only reason we hired this company was because owner said job would take days,even put it in contract.Job was to begin nov and complete nov.They called and changed start date by a week because they were short handed.They began work 22nov did demo then returned to put in tub and shower pain because second payment was due after that.During the next weeks a drywall sub came one day and a tiler another.Several days they scheduled work only to call and cancel.They would call in the evening saying workers would be there in the morning,when no one would show either I would have to call and be given an excuse "I'm sorry,I was just going to call our man has another job or he has stomach flu " They expect you to accept their problems while they leave your house torn up.This company is over priced and very undependable.I will definately spread the word around my community
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ There is a billing and collection issue with this jobThe job was estimated at weeks for completionJust after signing the contract, the customer called and asked to hold the cabinetry order until demolition began as they may have wanted to move their toiletWe agreed as a courtesy, but explained that custom cabinets take 6-weeks to manufacture, possible longer on account of the holidays; therefore the job would take a minimum of weeks to complete as we couldn't make counters, mirrors etc without cabinetryThe customer agreed to this and had us proceedThe bathroom went smoothly and was completed in the weeks except the cabinetryCustomer had a functioning toilet, shower, tub and closet including paint! Once the cabinets arrived, they were installed withing hours and tops were templated immediately! The very next day, the customer contacted Express, asking for a meeting with the owner and to "hold" the topsAt that meeting, the homeowners wife wanted the custom closet shelves removed and rearranged as she did not like the shelves located where she instructed the installer to install themIn addition to all new material and labor, the closet walls would need to be patched and repaintedFurther, the customers wife said she no longer liked the cabinet configuration she ordered and wanted all the cabinets modified and wanted another vanity cabinetIn an effort to appease the customer, we went ahead and did all these things, but again, told the customers wife that these changes would take another 6-weeks for cabinets, and without cabinetry, we could not make counters mirrors etcShe said she would wait, she wanted what she wanted! So we reluctantly ordered MORE cabinets and modified her cabinetsAgain, as soon as the cabinetry came in, it was installed withing hoursTops were measured immediatelyWhen told that the custom counter top would require a seam, customers wife said she would not accept a seam under any circumstancesThe top was 5'x 5'Again, to appease customer, we were able to procure an over sized slab of granite and made the top to her requestAs soon as the top was installed, the custom mirrors were measuredfabricated and installedUpon installation, we were able to connect the sinks, faucets and outlets in the custom mirrorWe repainted the room at customers requestCustomer now owes Express a substantial sum of money as well as several thousand dollars for all the extra work requestedNow that every whim has been satisfied, customer states they don't like one of the doors on the extra cabinet they ordered and refuses to pay what is owed ExpressSince we have taken care of every unrealistic request of the customer, we are expecting to be paid in full Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) A job completion problem has transpired with this job and nothing more! We have already paid 93% of the remodeling costs as of December 1, and delivered payments on timeThe last 7% payment is due upon completion of the job which has yet to materialize as of June 4, Work specified by our complaint was completed on May 29th and June 1st of this year except for the damaged cabinet doors, which Express Cabinetry employees damaged, to be installed in order for the job to be completedThe remaining check will be issued at that timeAccording to the business reply from Express Cabinetry, we have very different responses to our points of concerns and have had dissimilar conversations that ensued over these past monthsTo fully recap our differences from Expresses Cabinetry business response, we feel we need to write a detailed clarification of our problem below: On October 10, 2014, we contracted Express Cabinetry to remodel a master bathroom and clothes closetDuring our appointment on Oct10th, we discussed the possibility of moving the toiletIt was decided at that time, to wait until demolition was completed to determine if the toilet would be movedThe contract was signed and I wrote a check for 40% of the cost of the remodelDemolition was started on November 17, Once demolition was completed, I called Express Cabinetry, as was agreed upon, and the owner and I both decided the measurement from the toilet to the shower did not allow for the toilet to be movedWorkers would proceed with the remodelThere was no conversation at this time about a longer time frame for the bathroom remodeling to be completed, only that the toilet would not be movedAfter work began and the tub was installed, on November 20, 2014, a second check was written for 20.6% cost of the remodelTimely and good workmanship continued with a 3rd check for 20.6% cost of the remodel being written on December 1st after the shower pan was installedAfter another week we had a functioning toilet, shower and tub however we were without sinks, without water hofor the sinks, without countertops and without mirrors which are all needed for daily groomingThe bathroom could not be used properlyCabinetry was installed in late December and we noted the smaller cabinet was not flush against the wall and the cabinet's actual depth resulted in the inability to clean the bathtub, which was unacceptableWe called Express Cabinetry, asked for a meeting with the owner because of a few problems and placed a hold on the measurement for the countertopThe owner came to our home and first looked at the clothes closetOnce clothes were hung on each shelving/rod, there was no walkwayMy wife walked into the closet with clothes covering both of her shoulders and said, "This is not working, what can we do about this?" The owner willingly said the shelving/rods could easily be moved onto the back and side wall, thus having a tiered system in the closet, one being higher and the other shelving/rod lowerWe thought this was a good solution and agreedOur first point of concern was resolved and not discussed any furtherWe walked into the bathroom and my wife explained the small cabinet's depth and not being flush to the wall prevented the bathtub from being cleaned properlyIf the depth of the cabinet was less and then the cabinet also was attached flushed to the wall, all corners of the bathtub could be reached for proper cleaningThe owner willingly told us he could exchange the cabinet for a different sized one measuring less in depth and it also would be flush against the wallHe also clarified this would be a delay of the job, not in his control, as it would take to weeks for a new cabinet to come into the shopWe were to let him know what we wanted him to doWe ended our meeting positively and casually with the owner telling us 'stories' about an employee and we said we would call him later that day after we discussed our optionsWe called the owner that same day and told him to please order the smaller cabinet to ensure the tub could be cleaned properlyWe fully understood it would take 6-weeks before the cabinet would be delivered and Express Cabinetry would proceed from thereOur second point of concern was resolved, a smaller cabinet would be ordered, and nothing else was discussedBy mid-March the smaller cabinet was installed resulting in the bathtub being able to be cleanedIt took another two weeks for the granite countertop to be measured and cut with an installation date of April 3, When the installer attempted to install the seamless countertop, the sink hole had been cut in the wrong location and it was the wrong stoneThe installers left after making a telephone call and telling us the owner would be contactedOn April 4th, we went to Express Cabinetry, without and appointment, and asked to speak with the ownerWe expressed communication had sorely been lacking throughout this entire job on their part and we demanded our bathroom be completedThe owner knew nothing of the preceding days difficulties as it was only 10:in the morning and he was surprisedThe owner immediately contacted the granite company and assigned a newly hired project manager to our jobWe leftOn April 6th, the project manager along with two employees from Express Cabinetry removed the granite countertop and nicked of the cabinet doors while removing the countertopThe project manager immediately said Express Cabinetry would order new doors and replace the damaged doorsExpress Cabinetry workers leftA call was then made to us the next day from the project manager asking us if we would accept a countertop with a seam because it could be installed immediatelySince the first countertop was seamless, we knew it could be cut that wayWe declined and saw no reason to settle for an inferior productAgain we waited without the proper use of the bathroomThe 2nd countertop was delivered and installed on April 24thIt was the correct stone and the placement of the sink hole was accurateSince there still were no sinks, no water hook-ups to the sinks, and no mirrors, the bathroom still could not be used properlyIt took another weeks for mirrors to be measured and installedThe project manager informed us he would complete a final punch listWe informed him a master punch list had been completed on different occasions and he could refer to that listHe wanted to complete the list himself so he came and made a 3rd punch listOn May 8th, we were informed Express Cabinetry owner was still working on a date to complete the punch list as he assigns all jobsOne week later we were told Express Cabinetry's owner was trying to get to our house by May 21st to complete the remodeling jobThat date came and went without communication from anyone at Express CabinetryWe called Express Cabinetry on May 22nd with no return call from themOn Tuesday, May 26, Express Cabinetry office personnel called us and we were informed a worker would be at our house between the hours of 8-on Thursday May 28thAt 1:on May 28th, I called Express Cabinetry and office personnel didn't have any information about our completionAt 3:on the May 28th, the project manager called asking us how the job was goingWe in turn told him nobody was here and no work had been completedIt was at that time we decided to file a complaint with Revdex.com in hopes of getting help with completing this jobOn Friday May 29th, an Express Cabinetry employee came and completed all work from the punch list except hanging the toilet holder and hanging doors that were damaged by Express Cabinetry employeesWe finally had a working bathroom with water hoto the sinks on Friday May 29th! On Monday, June 1st, the toilet holder was installed but the cabinet doors were not in yet so they couldn't be hungFinal payment was asked for from the project manager and we declined to give our final 7% payment until the replacement cabinet doors were hungAll Express Cabinetry employees who physically worked on our remodel along with the newly hired project manager were competent, courteous, diligent, hard working and thorough! Communication from Express Cabinetry and timely scheduling, before and after the agreed upon changes, were extremely problematic with our jobWhen new cabinet doors are replaced and hung the job will be completedAt that time we will make our final 7% payment to Express Cabinetry Final Business Response / [redacted] (4000, 9, 2015/06/08) */ A job completion problem is completely wrongIt is merely a symptom of a homeowner who has products custom built and installed, then changes their mind and expects those changes to be done for no additional chargeWe prepare multiple documents and renderings for each customerThose documents and renderings are gone over in detail with each client prior to any contract being signed or materials being orderedThis customer signed off on each and every detail prior to going to contractOne week after signing, the customer asked Express to "hold off" on the cabinetry, thereby creating the first week delay! The cabinetry was installed for weeks before the customer decided they no longer liked the cabinet layout that THEY chose, and had Express modify the cabinets that they had ordered and Express purchase more cabinetry for themThe CUSTOMER showed Express implicitly where to install their custom closet shelvingWeeks later the customer decided THEY were unhappy with THEIR decision and had Express remove and replace the shelves as well as patch the walls and repaintThe customers second change in cabinetry created another week delay, just for cabinetry, let alone being able to make custom tops and mirrors after the replacement cabinetry arrivedExpress offers very low prices on our granite remnants for bathroomsIf customers desire this, they have to pick something we currently ownThis customer demanded no seamsThis was NEVER part of their agreement, however, to appease the customer and bring closure to the job, Express procured a full slab of stone, simply to try to fulfill yet another unrealistic demandThis is simply a case of a customer having custom pieces made to their specification, then not taking ANY responsibility for THEIR errors and having Express continually make more cabinetry, counters, additional painting and shelves and a ridiculous number of trips to the jobNO manufacturer would continue to make custom pieces, as well as additional installation and removal of those pieces at NO CHARGE! However, in years we've never not finished a job, even if the customer is difficult, unrealistic or refuses to take responsibility for their mistakes and we have finished this job as wellFortunately, we have hundreds, if not thousands of satisfied customers who work with our design team to get the kitchens and bathrooms exactly they way they want them, installed on time and on budget