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Express Check Advance Reviews (7)

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have been a client of Express Cash Advance for years, and I can get confirmation from a former manager at that location if necessaryAlso, I am a male, not miss or missesIf the company insists I am not a former customer, they are spreading a falsehood and I can provide written proof

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Again, this canned response by Express Check Advance is false, nowhere near true whatsoeverThe employee did not inform me that I was borrowing my fifth loan, nor did she give me the option to enter into an extended payment planHad she done that, we would not be having this discussion nor would I be filing complaints about their business practices and blatant liesI am not trying to get anything more from them than an apology and the opportunity to make this rightI am not asking for damages, but would be within my right to do soWhat I am asking is reasonable and justified Regards, [redacted]

Express Check Advance of Virginia, LLC (“Express Check Advance”) is in receipt of your correspondenceregarding the above referenced complaint, and we appreciate the opportunity to respond.Express Check Advance has done a search of its point of sale system and is unable to locate a customerby the
name of *** *** with Express Check Advance or its affiliated companiesIf Ms*** wouldlike to give Express Check Advance additional information regarding her account, such as the address ofthe location where she transacted business or the last four of her social security number, Express CheckAdvance will use that information to attempt to locate her account and address any concerns regardingher account she may have.This letter is written under a full reservation of rights and is not intended to be, nor should it beconstrued as, any admission of liability or as a waiver of any rights afforded to Express Check Advance ofVirginia, LLC, under any applicable laws, statutes or procedures.Sincerely,*** ** ***
*** ** ***Compliance EngineerAdvance America, Cash Advance Centers, Inc.On behalf of its subsidiary Express Check Advance of Virginia, LLC

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have been a client of Express Cash Advance for years, and I can get confirmation from a former manager at that location if necessary. Also, I am a male, not miss or misses. If the company insists I am not a former customer, they are spreading a falsehood and I can provide written proof.

I don't currently have any loan documents that I can locate. We just moved, and we're still sorting out items. I can, however, provide the name and exact address, as well as the names of the manager and employee who worked with me. That information is:Express Check Advance[redacted]
[redacted]Manager (No Longer There)[redacted]Employee[redacted])(This is the employee who performed the poor customer service and did not fully inform me of my options regarding repayment of the loan.)District Manager[redacted] (Did Not Give Me Last Name)Their WebsiteCash Advances, Title Loans, and more - Express Check Advance

Express Check Advance of Virginia, LLC (“Express Check Advance”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding his experience. Express Check Advance appreciates the opportunity to respond.Mr. [redacted] states in his complaint that Express Check Advance did not notify him that he had entered into five (5) loans within a 180 day period and was eligible to pay in installments. He further alleges that the 45 day waiting period has put him in jeopardy of not being able to pay bills and that management has been unresponsive.Virginia law allows for borrowers to enter into an extended payment plan once every twelve (12) months. A customer must request and enter into the extended payment plan on or before his due date. When a customer is eligible for an extended payment plan, the state database notifies Express Check Advance of this eligibility, since the database records information that Express Check Advance may not have access to, such as transactions with other payday lenders. Express Check Advance employees are trained to explain to a customer that he is eligible for an extended payment plan. Express Check Advance employees are also systematically prompted to tell the customer that he is entering into his fifth transaction within the one hundred and eighty (180) day time period. Express Check Advance employees remember discussing this with Mr. [redacted] when he entered into the transaction on February 7, 2018.Express Check Advance strives to offer excellent customer satisfaction and we regret when a customer is dissatisfied with his experience. We apologize for any inconvenience to Mr. [redacted]; however, Express Check Advance is unable to allow him to enter into additional loans until the loans are approved by the Virginia State Database, pursuant to regulations set forth by the Commonwealth of Virginia.This communication is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Express Check Advance of Virginia, LLC under any applicable laws, statutes or procedures.Sincerely,[redacted]Compliance EngineerAdvance America, Cash Advance Centers, Inc.On behalf of its subsidiary Express Check Advance of Virginia, LLC

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again, this canned response by Express Check Advance is false, nowhere near true whatsoever. The employee did not inform me that I was borrowing my fifth loan, nor did she give me the option to enter into an extended payment plan. Had she done that, we would not be having this discussion nor would I be filing complaints about their business practices and blatant lies. I am not trying to get anything more from them than an apology and the opportunity to make this right. I am not asking for damages, but would be within my right to do so. What I am asking is reasonable and justified.
Regards,
[redacted]

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Address: 1605 Williamson Rd., Roanoke, California, United States, 24012

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