Express City Taxi

Review: Unfair charging practiceDesired Settlement: I got off the train and there were taxi cabs in front of the train station. I did not have cash and asked the cab driver if he took debit cards. He stated yes and he proceeded to take me home. My bill was $6.50 and he charged me $10, when I asked why he stated that was the company's minimum. I stated that I would not sign the receipt and that he should of informed me that I would be charged $10 no matter the cost of the trip. He stated it was the company's practice. This should be disclosed.

Business

Response:

Mid-Hudson Disputes Services:

We have received your letter refers a complaint made to our company in the wake of a collection made by credit card. It is noteworthy that our company reserves the right to charge $ 10 minimum for all its services.

However, in order to satisfy the customer who made the claim, we are able to ask for apology for the inconvenience or misunderstanding.

We can also proceed to the return of the money in full.

Our company offers warranty and are made to order for any claim that we do.

Thank you for your attention.

Sincerely.

Express City Taxi

Phone: ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

P.S. This practice should be made clear to people using this service in advance.